EFN fees Charged when PAN-EU fees should have been
I have 13 ASINs that have been charged EFN fees, rather than PAN-EU fees. In case 12930995072 it was aknowledged that the wrong fee was charged, and a refund is due. However, SS requested seperate cases for each ASIN. OK...So I now have 13 seperate cases:
12940912302
12940923142
12940912302
12939620572
12940848992
12940828612
12939374032
12939467052
12939461102
12940806682
12940842702
12940727362
12940863022
As you can imagine, each case isn't being read, and each one is asking different things. I am repeating myself over and over again, and no progress. The origional case is references, all order IDs provided etc. They are not being read. It is impossible to manage as they are are forcing 'live chat' support, which is an amazing waste of time, effort and energy.
Can a mod just deal with this, please? Refund has been agreed, order IDs provided etc...just please give a refund.
@JiAlex_Amazon@Abbie_Amazon@Jameson_Amazon@Xander_Amazon@Sandy_Amazon@Roberto_Amazon
EFN fees Charged when PAN-EU fees should have been
I have 13 ASINs that have been charged EFN fees, rather than PAN-EU fees. In case 12930995072 it was aknowledged that the wrong fee was charged, and a refund is due. However, SS requested seperate cases for each ASIN. OK...So I now have 13 seperate cases:
12940912302
12940923142
12940912302
12939620572
12940848992
12940828612
12939374032
12939467052
12939461102
12940806682
12940842702
12940727362
12940863022
As you can imagine, each case isn't being read, and each one is asking different things. I am repeating myself over and over again, and no progress. The origional case is references, all order IDs provided etc. They are not being read. It is impossible to manage as they are are forcing 'live chat' support, which is an amazing waste of time, effort and energy.
Can a mod just deal with this, please? Refund has been agreed, order IDs provided etc...just please give a refund.
@JiAlex_Amazon@Abbie_Amazon@Jameson_Amazon@Xander_Amazon@Sandy_Amazon@Roberto_Amazon
10 replies
Seller_rluydfDQ8rGNc
@Manny_Amazon also.
And if there are any other mods...just need a human.
Seller_rluydfDQ8rGNc
@Ana_Amazon - tagging you as you've been active recently.
Abbie_Amazon
Hello @Seller_rluydfDQ8rGNc,
Thank you for reaching out to Forums Community.
We understand this has been a difficult experience. We're sorry you've had to repeat information across multiple cases when the issue had already been acknowledged.
We wanted to check in: has the refund for the incorrect EFN charges been processed, or is this still outstanding?
Based on case 12930995072, the Seller Support team is actively investigating the issue. We recommend keeping an eye on the case for further updates.
Please share your case ID here and we'll flag it for further review.
-Abbie
Seller_bK8sM12AW9CFt
I have the same issue but it's stuck with Seller Support fronting the Specialist Team. One of the Seller Support team admitted in a chat reply that they had made the mistake and we are owed over €40,000.00 for their error but they haven't formally made the decision to refund us and when. This has now been ongoing for over 5 months and is having a huge impact on our cash flow.
We have been selling on Amazon since the start and this has been the most stressful situation and has taken many hours of producing spreadsheets and messaging Seller Support with just generic replies.
This looks like many Sellers have had this issue but the refunds are not forth coming.
We are running out of options.
