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Seller_13BH7cPrSUP2v

On Time Delivery Rate (OTDR) Help please for FBM orders / RM being slower in Scotland

I've recently noticed my listings are showing a 2 or 3 day window for delivery on my seller fulfilled listings. They used to be next day, which helped me get the buy box.

I've started using Royal Mail 24 hour service which is a next day service, but delivery to Scottish addresses often take a day longer. which has really impacted my OTDR and dropped it down to about 90%.

I tried asking Seller Support for advice on how to remedy this but got the usual 'cut and paste' type response that the OTDR percentage reflects my performance - after being on hold for 40 minutes.

But I need to know what's the best way to workaround this from the following options,

Automated: Use Shipping Settings Automation (SSA) for precise calculations - will this actually help improve my OTDR?

Manual: Customize transit times by region (Scotland) through shipping templates - is this easy to do - and will this actually help improve my OTDR?

OR - Do I manually set my delivery times to 2 days now so that my OTDR picks up? - This would improve my OTDR, but would I still be losing the buy box because of it?

If any of the AMZ admins are on hand to offer some advice it would be much appreciated @Spencer_Amazon - is this your field?

@Julia_Amazon @Ezra_Amazon @Maja_Amazon@Winston_Amazon @Ash_Amazon @Sakura_Amazon_ @Abella_Amazon @Ange_Amazon @JiAlex_Amazon

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Tags:Fulfilment, Royal Mail, Seller fulfilled, Shipping
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Seller_13BH7cPrSUP2v

On Time Delivery Rate (OTDR) Help please for FBM orders / RM being slower in Scotland

I've recently noticed my listings are showing a 2 or 3 day window for delivery on my seller fulfilled listings. They used to be next day, which helped me get the buy box.

I've started using Royal Mail 24 hour service which is a next day service, but delivery to Scottish addresses often take a day longer. which has really impacted my OTDR and dropped it down to about 90%.

I tried asking Seller Support for advice on how to remedy this but got the usual 'cut and paste' type response that the OTDR percentage reflects my performance - after being on hold for 40 minutes.

But I need to know what's the best way to workaround this from the following options,

Automated: Use Shipping Settings Automation (SSA) for precise calculations - will this actually help improve my OTDR?

Manual: Customize transit times by region (Scotland) through shipping templates - is this easy to do - and will this actually help improve my OTDR?

OR - Do I manually set my delivery times to 2 days now so that my OTDR picks up? - This would improve my OTDR, but would I still be losing the buy box because of it?

If any of the AMZ admins are on hand to offer some advice it would be much appreciated @Spencer_Amazon - is this your field?

@Julia_Amazon @Ezra_Amazon @Maja_Amazon@Winston_Amazon @Ash_Amazon @Sakura_Amazon_ @Abella_Amazon @Ange_Amazon @JiAlex_Amazon

Tags:Fulfilment, Royal Mail, Seller fulfilled, Shipping
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Seller_ZJhFeE3tNKzfh

I wouldn't personally touch SSA.

You should be using Shipping Templates and set different Shipping Times for the affected regions. You can nly do so on hte Professional Selling plan - but it is relatively easy to do.

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Seller_13BH7cPrSUP2v

On Time Delivery Rate (OTDR) Help please for FBM orders / RM being slower in Scotland

I've recently noticed my listings are showing a 2 or 3 day window for delivery on my seller fulfilled listings. They used to be next day, which helped me get the buy box.

I've started using Royal Mail 24 hour service which is a next day service, but delivery to Scottish addresses often take a day longer. which has really impacted my OTDR and dropped it down to about 90%.

I tried asking Seller Support for advice on how to remedy this but got the usual 'cut and paste' type response that the OTDR percentage reflects my performance - after being on hold for 40 minutes.

But I need to know what's the best way to workaround this from the following options,

Automated: Use Shipping Settings Automation (SSA) for precise calculations - will this actually help improve my OTDR?

Manual: Customize transit times by region (Scotland) through shipping templates - is this easy to do - and will this actually help improve my OTDR?

OR - Do I manually set my delivery times to 2 days now so that my OTDR picks up? - This would improve my OTDR, but would I still be losing the buy box because of it?

If any of the AMZ admins are on hand to offer some advice it would be much appreciated @Spencer_Amazon - is this your field?

@Julia_Amazon @Ezra_Amazon @Maja_Amazon@Winston_Amazon @Ash_Amazon @Sakura_Amazon_ @Abella_Amazon @Ange_Amazon @JiAlex_Amazon

17 views
1 reply
Tags:Fulfilment, Royal Mail, Seller fulfilled, Shipping
00
Reply
user profile
Seller_13BH7cPrSUP2v

On Time Delivery Rate (OTDR) Help please for FBM orders / RM being slower in Scotland

I've recently noticed my listings are showing a 2 or 3 day window for delivery on my seller fulfilled listings. They used to be next day, which helped me get the buy box.

I've started using Royal Mail 24 hour service which is a next day service, but delivery to Scottish addresses often take a day longer. which has really impacted my OTDR and dropped it down to about 90%.

I tried asking Seller Support for advice on how to remedy this but got the usual 'cut and paste' type response that the OTDR percentage reflects my performance - after being on hold for 40 minutes.

But I need to know what's the best way to workaround this from the following options,

Automated: Use Shipping Settings Automation (SSA) for precise calculations - will this actually help improve my OTDR?

Manual: Customize transit times by region (Scotland) through shipping templates - is this easy to do - and will this actually help improve my OTDR?

OR - Do I manually set my delivery times to 2 days now so that my OTDR picks up? - This would improve my OTDR, but would I still be losing the buy box because of it?

If any of the AMZ admins are on hand to offer some advice it would be much appreciated @Spencer_Amazon - is this your field?

@Julia_Amazon @Ezra_Amazon @Maja_Amazon@Winston_Amazon @Ash_Amazon @Sakura_Amazon_ @Abella_Amazon @Ange_Amazon @JiAlex_Amazon

Tags:Fulfilment, Royal Mail, Seller fulfilled, Shipping
00
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On Time Delivery Rate (OTDR) Help please for FBM orders / RM being slower in Scotland

by Seller_13BH7cPrSUP2v

I've recently noticed my listings are showing a 2 or 3 day window for delivery on my seller fulfilled listings. They used to be next day, which helped me get the buy box.

I've started using Royal Mail 24 hour service which is a next day service, but delivery to Scottish addresses often take a day longer. which has really impacted my OTDR and dropped it down to about 90%.

I tried asking Seller Support for advice on how to remedy this but got the usual 'cut and paste' type response that the OTDR percentage reflects my performance - after being on hold for 40 minutes.

But I need to know what's the best way to workaround this from the following options,

Automated: Use Shipping Settings Automation (SSA) for precise calculations - will this actually help improve my OTDR?

Manual: Customize transit times by region (Scotland) through shipping templates - is this easy to do - and will this actually help improve my OTDR?

OR - Do I manually set my delivery times to 2 days now so that my OTDR picks up? - This would improve my OTDR, but would I still be losing the buy box because of it?

If any of the AMZ admins are on hand to offer some advice it would be much appreciated @Spencer_Amazon - is this your field?

@Julia_Amazon @Ezra_Amazon @Maja_Amazon@Winston_Amazon @Ash_Amazon @Sakura_Amazon_ @Abella_Amazon @Ange_Amazon @JiAlex_Amazon

Tags:Fulfilment, Royal Mail, Seller fulfilled, Shipping
00
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Seller_ZJhFeE3tNKzfh

I wouldn't personally touch SSA.

You should be using Shipping Templates and set different Shipping Times for the affected regions. You can nly do so on hte Professional Selling plan - but it is relatively easy to do.

10
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user profile
Seller_ZJhFeE3tNKzfh

I wouldn't personally touch SSA.

You should be using Shipping Templates and set different Shipping Times for the affected regions. You can nly do so on hte Professional Selling plan - but it is relatively easy to do.

10
user profile
Seller_ZJhFeE3tNKzfh

I wouldn't personally touch SSA.

You should be using Shipping Templates and set different Shipping Times for the affected regions. You can nly do so on hte Professional Selling plan - but it is relatively easy to do.

10
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