Amazon back end Account reactivation stuck in infinite loop without message / error
Hi Seller Support,
Just helping a client as their IT staff member left the client's Amazon account in-limbo a year ago and left the business. Now, we're picking up the pieces.
Have tried for hours and hours to resolve this issue, but the Amazon seller-central back-end seems to be stuck in an infinite loop.
The issue submitted is below through the "Help" but the bots automatically close the ticket in seconds, asking for more information (all company documents have been provided etc and no error messages showing exactly what they're asking for as it should do usually).
Here is the last ticket submitted that keeps auto-closing:
-------------------------
I am writing on behalf of xxxxx , whose seller account has been deactivated despite all verification steps being successfully completed.
The Account Health Dashboard currently shows a “Healthy” status for Policy Compliance and no outstanding performance issues. Additionally, our business verification was confirmed as successfully completed within the Business Information section. However, the account remains deactivated without any clear reason or actionable next steps.
All attempts to appeal using the “Reactivate your account” button have either resulted in automated stock responses or the case being closed without further detail. We have not received any notification outlining a specific policy violation, nor is there any guidance on what further action is required to resolve the situation.
We respectfully request that this matter be escalated to a member of the Seller Performance team for a manual review, and that we are provided with a specific reason for the deactivation along with any steps we must take to reinstate our account.
We are committed to full compliance with Amazon’s policies and sincerely hope to resolve this as soon as possible.
Thank you for your attention and support.
-------------------------
The other issue is that the client has another account (different company), which wants to sell the products, and we could share the brand registry permissions with it, but would ideally like to get this one open again and do it through here, as it owns the "Brand".
Any help is greatly appreciated.
Best Regards,
Paul
Amazon back end Account reactivation stuck in infinite loop without message / error
Hi Seller Support,
Just helping a client as their IT staff member left the client's Amazon account in-limbo a year ago and left the business. Now, we're picking up the pieces.
Have tried for hours and hours to resolve this issue, but the Amazon seller-central back-end seems to be stuck in an infinite loop.
The issue submitted is below through the "Help" but the bots automatically close the ticket in seconds, asking for more information (all company documents have been provided etc and no error messages showing exactly what they're asking for as it should do usually).
Here is the last ticket submitted that keeps auto-closing:
-------------------------
I am writing on behalf of xxxxx , whose seller account has been deactivated despite all verification steps being successfully completed.
The Account Health Dashboard currently shows a “Healthy” status for Policy Compliance and no outstanding performance issues. Additionally, our business verification was confirmed as successfully completed within the Business Information section. However, the account remains deactivated without any clear reason or actionable next steps.
All attempts to appeal using the “Reactivate your account” button have either resulted in automated stock responses or the case being closed without further detail. We have not received any notification outlining a specific policy violation, nor is there any guidance on what further action is required to resolve the situation.
We respectfully request that this matter be escalated to a member of the Seller Performance team for a manual review, and that we are provided with a specific reason for the deactivation along with any steps we must take to reinstate our account.
We are committed to full compliance with Amazon’s policies and sincerely hope to resolve this as soon as possible.
Thank you for your attention and support.
-------------------------
The other issue is that the client has another account (different company), which wants to sell the products, and we could share the brand registry permissions with it, but would ideally like to get this one open again and do it through here, as it owns the "Brand".
Any help is greatly appreciated.
Best Regards,
Paul
