My Account has been hacked and my email also changed but no help from Amazon
Hello there,
A few days ago i recevied an email from Amazon which was we have changed the email address as per you have requested which i didn't.I have contacted Amazon immediately on call and tell them the Whole situation.They have requested more information in case but i was unable to provide them because my child's access was also removed.I am really worreid about it.How it's possible when I have not approved two-step verification?.I even don't know now how i will get back my account as my all access has been removed. My recently case number was 16741019991. Is there anyone here who can help me to get my account back?
My Account has been hacked and my email also changed but no help from Amazon
Hello there,
A few days ago i recevied an email from Amazon which was we have changed the email address as per you have requested which i didn't.I have contacted Amazon immediately on call and tell them the Whole situation.They have requested more information in case but i was unable to provide them because my child's access was also removed.I am really worreid about it.How it's possible when I have not approved two-step verification?.I even don't know now how i will get back my account as my all access has been removed. My recently case number was 16741019991. Is there anyone here who can help me to get my account back?
3 replies
Seller_rI7BZIczK8iAC
How did you do that? As far as I know there is no number to call seller support. Or don't you talk about USA and maybe about another country?
Micah_Amazon
Hello @Seller_bEBWFetlPnMlt,
Thank you for your post. Are you completely locked out? My apologies on the frustration that this has caused. What you will want to do until this gets sorted out is suspend your listing in the marketplaces, or put your account on vacation mode if you are able to get back in until this is sorted out. If not, I will review the case ID and escalate as need be.
Is there any additional context or information I should know about? If so please post in thread.
Please let me know where your account stands.
Looking forward to your response.
Cheers,
Micah
