Account Deactivation - Funds held for over 3 months
We had our account deactivated 3rd June 2024 due to a suspected trademark image infringement, we have been desperately for the last 3 months sending multiple appeals to account health team to appeal the decision and reactivate the account, and now resorted for the appeal to go to mediation to try and resolve the issue, eventually I received a email on 7th August 2024 advising within 10 days they will try to resolve the dispute or they will pass onto mediation, to date again after countless calls to them they have not responded to my desperate pleas, we are a small company of 8 staff and on the brink of bankruptcy as the Amazon platform was an integral part of our company survival. We are in a very desperate situation with regards to the held funds at Amazon and a deactivated platform, please if possible and anyone from Amazon on this forum try and help with communication to resolve these issues.
Account Deactivation - Funds held for over 3 months
We had our account deactivated 3rd June 2024 due to a suspected trademark image infringement, we have been desperately for the last 3 months sending multiple appeals to account health team to appeal the decision and reactivate the account, and now resorted for the appeal to go to mediation to try and resolve the issue, eventually I received a email on 7th August 2024 advising within 10 days they will try to resolve the dispute or they will pass onto mediation, to date again after countless calls to them they have not responded to my desperate pleas, we are a small company of 8 staff and on the brink of bankruptcy as the Amazon platform was an integral part of our company survival. We are in a very desperate situation with regards to the held funds at Amazon and a deactivated platform, please if possible and anyone from Amazon on this forum try and help with communication to resolve these issues.
15 replies
Seller_ThYALaV7Ep2bR
@Sakura_Amazon_
Please can you look into this for me
Seller_ThYALaV7Ep2bR
@Sarah_Amzn
Hi Sarah, please can you help me with my deactivation, i am getting no response from Account Health and its been going on for nearly 4 months, we are now in a desperate situation to get reinstated
Sarah_Amzn
Hello @Seller_ThYALaV7Ep2bR,
I reached out to the AHS team, and I was informed that a new investigation has been opened regarding your case as of yesterday. You will receive an update from them once the investigation is concluded.
If you still require assistance after receiving their response, please don't hesitate to contact me.
Kind regards,
Sarah.
Account Deactivation - Funds held for over 3 months
We had our account deactivated 3rd June 2024 due to a suspected trademark image infringement, we have been desperately for the last 3 months sending multiple appeals to account health team to appeal the decision and reactivate the account, and now resorted for the appeal to go to mediation to try and resolve the issue, eventually I received a email on 7th August 2024 advising within 10 days they will try to resolve the dispute or they will pass onto mediation, to date again after countless calls to them they have not responded to my desperate pleas, we are a small company of 8 staff and on the brink of bankruptcy as the Amazon platform was an integral part of our company survival. We are in a very desperate situation with regards to the held funds at Amazon and a deactivated platform, please if possible and anyone from Amazon on this forum try and help with communication to resolve these issues.
Account Deactivation - Funds held for over 3 months
We had our account deactivated 3rd June 2024 due to a suspected trademark image infringement, we have been desperately for the last 3 months sending multiple appeals to account health team to appeal the decision and reactivate the account, and now resorted for the appeal to go to mediation to try and resolve the issue, eventually I received a email on 7th August 2024 advising within 10 days they will try to resolve the dispute or they will pass onto mediation, to date again after countless calls to them they have not responded to my desperate pleas, we are a small company of 8 staff and on the brink of bankruptcy as the Amazon platform was an integral part of our company survival. We are in a very desperate situation with regards to the held funds at Amazon and a deactivated platform, please if possible and anyone from Amazon on this forum try and help with communication to resolve these issues.
Account Deactivation - Funds held for over 3 months
We had our account deactivated 3rd June 2024 due to a suspected trademark image infringement, we have been desperately for the last 3 months sending multiple appeals to account health team to appeal the decision and reactivate the account, and now resorted for the appeal to go to mediation to try and resolve the issue, eventually I received a email on 7th August 2024 advising within 10 days they will try to resolve the dispute or they will pass onto mediation, to date again after countless calls to them they have not responded to my desperate pleas, we are a small company of 8 staff and on the brink of bankruptcy as the Amazon platform was an integral part of our company survival. We are in a very desperate situation with regards to the held funds at Amazon and a deactivated platform, please if possible and anyone from Amazon on this forum try and help with communication to resolve these issues.
15 replies
15 replies
Seller_ThYALaV7Ep2bR
@Sakura_Amazon_
Please can you look into this for me
Seller_ThYALaV7Ep2bR
@Sarah_Amzn
Hi Sarah, please can you help me with my deactivation, i am getting no response from Account Health and its been going on for nearly 4 months, we are now in a desperate situation to get reinstated
Sarah_Amzn
Hello @Seller_ThYALaV7Ep2bR,
I reached out to the AHS team, and I was informed that a new investigation has been opened regarding your case as of yesterday. You will receive an update from them once the investigation is concluded.
If you still require assistance after receiving their response, please don't hesitate to contact me.
Kind regards,
Sarah.
Seller_ThYALaV7Ep2bR
@Sakura_Amazon_
Please can you look into this for me
Seller_ThYALaV7Ep2bR
@Sakura_Amazon_
Please can you look into this for me
Seller_ThYALaV7Ep2bR
@Sarah_Amzn
Hi Sarah, please can you help me with my deactivation, i am getting no response from Account Health and its been going on for nearly 4 months, we are now in a desperate situation to get reinstated
Seller_ThYALaV7Ep2bR
@Sarah_Amzn
Hi Sarah, please can you help me with my deactivation, i am getting no response from Account Health and its been going on for nearly 4 months, we are now in a desperate situation to get reinstated
Sarah_Amzn
Hello @Seller_ThYALaV7Ep2bR,
I reached out to the AHS team, and I was informed that a new investigation has been opened regarding your case as of yesterday. You will receive an update from them once the investigation is concluded.
If you still require assistance after receiving their response, please don't hesitate to contact me.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_ThYALaV7Ep2bR,
I reached out to the AHS team, and I was informed that a new investigation has been opened regarding your case as of yesterday. You will receive an update from them once the investigation is concluded.
If you still require assistance after receiving their response, please don't hesitate to contact me.
Kind regards,
Sarah.
