Hello @DIRECT_BARTER,

This is Wade from Amazon here to assist you today.

Thank you for providing insight into your current account status.

When you are registering to begin your selling journey, it is requested to show proof of your own selling account store having its own integrity. To show that your store is adequately prepared to begin, we require documentation to verify the business and identity.

But they told we failed the verification process and could not use our seller account.

The verification of your identity is required by law. You must first authenticate your identity in accordance with UK regulations and laws.

To make these checks simpler, you could be asked to give us specified information or documents as considered necessary.

If you have already made submissions and we are still not giving you a positive response, that means something is not passing or being considered invalid, so you have to identify what that can be or try a different document.

Thus, there are a couple of things to consider when submitting documents for review. please take a look at the submissions and review them using the Amazon Services Europe Business Solutions Agreement, to make sure your documents are meeting all the requirements we’re asking from you. The help page does a good job listing many things we look for in reviewing so make sure to compare your submissions completely with it.

Additionally, if you tried to submit a specific bill, say like a cellphone bill, and it did not have success again and again, you can try another utility bill to see if that meets the criteria and gets accepted. Make sure all info is matching from the bill to your account in amazon and all info is fully present; again, check help page mentioned above for full review checklist.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Thanks & Regards,
Wade.