A to Z claim Fraud
Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????
this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.
Order ID: 205-5081902-4238749
Order ID: 202-3280404-5900327
@Winston_Amazon / @Sakura_Amazon_ / @Julia_Amazon
A to Z claim Fraud
Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????
this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.
Order ID: 205-5081902-4238749
Order ID: 202-3280404-5900327
@Winston_Amazon / @Sakura_Amazon_ / @Julia_Amazon
5 replies
Seller_mS10UjVYuuGor
Without a signature it'll be an automatic refund if left outside and the customer claims they haven't received it. Some customers are genuine and the item really has been stolen, some play the system.
Seller_540qgZMXuuXdD
Usually Amazon accept a signature, though it's not guaranteed.
Have you submitted Safe-T claims?
Next steps:
email managingdirector@amazon.com (I think that's the correct address. Maybe someone else can confirm)
Send a Letter Before Action
Take Amazon to small claims
