Suspension from Seller Fulfilled Prime - Performance drop on On-Time Shipment rate - WK 05
Amazon14:1206/02/2024Dear Seller
Your eligibility for Seller Fulfilled Prime has been suspended and the Prime badge on your Seller Fulfilled Prime items has been turned off.
This was due to the drop in your on-time Shipment rate for Seller Fulfilled Prime orders has fallen below the 99% requirement of the program.In the period from 29 January to 3 Februar (week 05) , your on-time shipment rate was 98.92%
We have previously sent out notification email to you
In order to appeal this suspension, you need to submit a Plan of Action that explains:
1. Why your Seller Fulfilled Prime on-time shipment rate has fallen below the 99% level?
2. What actions are you taking to remedy the situation?
3. What measures you are putting in place to avoid the reoccurrence of this problem?
4. What is the time frame for the implementation of this POA?"
To review your Seller Fulfilled Prime Performance Metrics and affected orders, you can visit your Seller Fulfilled Prime Performance Dashboard here - https://sellercentral-europe.amazon.com/seller-fulfilled-prime/seller-performance and click on 'Download Defect Report' , ensure you download the last 15 days of data and then filter the report to cover delivery dates within the time period stated above.
Please note:
1) Please respond to this email only through Seller Central case log. Please click on the link to reply over the case: https://sellercentral-europe.amazon.com/cu/case-lobby?ref=xx_caselog_count_home.
2) For all proactive POAs, please reach out to Seller Support team with required/valid proofs.
3) If the SEA is missed because of the carrier, please get an acknowledgement from carrier with full details :
a)Date and time
b)No.of Units missed
c)Reason for the miss
d)Precautions taken
4) Your Performance metrics are subject to change over time as the data matures in our system."
Seller central help page: https://sellercentral.amazon.co.uk/gc/seller-fulfilled-prime/q4-readiness-guide?ref=LP-UK-SFP-Peak-operational_emails-2020
and yet all orders have been shipped on time.
Can anyone help?
Suspension from Seller Fulfilled Prime - Performance drop on On-Time Shipment rate - WK 05
Amazon14:1206/02/2024Dear Seller
Your eligibility for Seller Fulfilled Prime has been suspended and the Prime badge on your Seller Fulfilled Prime items has been turned off.
This was due to the drop in your on-time Shipment rate for Seller Fulfilled Prime orders has fallen below the 99% requirement of the program.In the period from 29 January to 3 Februar (week 05) , your on-time shipment rate was 98.92%
We have previously sent out notification email to you
In order to appeal this suspension, you need to submit a Plan of Action that explains:
1. Why your Seller Fulfilled Prime on-time shipment rate has fallen below the 99% level?
2. What actions are you taking to remedy the situation?
3. What measures you are putting in place to avoid the reoccurrence of this problem?
4. What is the time frame for the implementation of this POA?"
To review your Seller Fulfilled Prime Performance Metrics and affected orders, you can visit your Seller Fulfilled Prime Performance Dashboard here - https://sellercentral-europe.amazon.com/seller-fulfilled-prime/seller-performance and click on 'Download Defect Report' , ensure you download the last 15 days of data and then filter the report to cover delivery dates within the time period stated above.
Please note:
1) Please respond to this email only through Seller Central case log. Please click on the link to reply over the case: https://sellercentral-europe.amazon.com/cu/case-lobby?ref=xx_caselog_count_home.
2) For all proactive POAs, please reach out to Seller Support team with required/valid proofs.
3) If the SEA is missed because of the carrier, please get an acknowledgement from carrier with full details :
a)Date and time
b)No.of Units missed
c)Reason for the miss
d)Precautions taken
4) Your Performance metrics are subject to change over time as the data matures in our system."
Seller central help page: https://sellercentral.amazon.co.uk/gc/seller-fulfilled-prime/q4-readiness-guide?ref=LP-UK-SFP-Peak-operational_emails-2020
and yet all orders have been shipped on time.
Can anyone help?
2 replies
Simon_Amazon
Hello @Seller_Wr792QM9l7MFe,
Here Simon from Amazon, happy to help.
Have you already tried to appeal the decision?
Best,
Simon
