Why does Amazon allow such incompetence?
Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.
Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?
This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.
When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?
Why does Amazon allow such incompetence?
Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.
Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?
This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.
When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?
2 replies
Seller_mS10UjVYuuGor
All Amazon has to do is allow sellers to update inactive listings and it could take a step forward in turnover, benefitting itself and the seller community. There needs to be checks in place to stop that being abused as some would, but where does the benefit outweigh the cost of developing checks.
When it set up the catalogue rules it didn't future proof them. It neglected to consider the original listing owner may move on, stop selling the item or otherwise leave a listing abandoned. That manufacturers would change packaging, product size/weight/colour etc. That some sellers would create such poor listings with obvious errors that other sellers cannot use them. The reasons many items can now not be listed goes on.
I for one could list ten times the products I currently do just by being able to edit inactive incorrect listings. Multiply that up across the seller community and there must be huge potential for growth for Amazon itself but I also suspect Amazon execs are so far removed from the day to day issues that they don't even realise it is a problem.
Outside of the bubble, Amazon are considered a tech company, it was once.
