Used items - Condition Notes hidden from buyers?
It seems to me that customers are ordering without having seen the Condition Notes for used items. This might depend on the platform .Certainly, in my browsers they are NOT visible to customers. This is serious and needs to be fixed. I have had some dissatisfied customers over the last couple of months and in each case they claimed they had never seen the condition notes.
Used items - Condition Notes hidden from buyers?
It seems to me that customers are ordering without having seen the Condition Notes for used items. This might depend on the platform .Certainly, in my browsers they are NOT visible to customers. This is serious and needs to be fixed. I have had some dissatisfied customers over the last couple of months and in each case they claimed they had never seen the condition notes.
16 replies
Seller_QIfMqKDNjs4wc
@Seller_hjqmUZTSDvjTW We have just noticed the same issue - on all our listings that have condition notes, the notes are now not visible to the buyer - just the condition eg. Good or Very Good etc.
We sell books and the condition note is very important, eg. does the book have a dust wrapper etc.
Is it possible this is a glitch on the UK site now @Julia_Amzn @Winston_Amazon @Sakura_Amazon_ ?
This has only happened in the last few days I think.
I do see there have been other threads about this on the Amazon EU sites.
Has anyone else noted the same problem? @Seller_ZVAz3d5lZuGid maybe?
Seller_jG3UXOpPuTUgN
i haven't noticed but tbh, they never read them anyway.
Seller_HVt05dHWL9cV1
Yes, I've just noticed this, and it's not just my listings: I can't see any Offer Condition Notes at all. I changed web browser and still the same. (photos still appear though).
Seller_RAXEWLxQ2dbmN
I noticed this for the first time last night. It seems to be across the board - no condition notes showing an any used items from any seller.
I spend a lot of time writing accurate condition notes for my used BMVD stock.
Their suppression (deliberate or otherwise) is like a kick in the teeth to those of us who make the effort to accurately describe all our offerings. It might explain the sudden drop in sales over the last couple of days...
Who are the best mods to tag about this issue?
Seller_IjUdXgfytlivr
This really needs to be kicked up to the Executive Team by an admin.
As others have already said, this is every sinlge offer on amazon, all missing the condition notes. I can still upload and edit condition notes, so they are still a 'thing' on the back end of the system, but they are just not showing.
This will be affecting a LOT of listings and needs to be sorted out ASAP (festivus is coming).
Seller_Fdkryed6KK4xI
Hello all, I've just checked one of my used DVD listings from which the item specifics were missing last night, and they are showing again right now, so hopefully the bug has been fixed for everyone else too... hopefully. Thank you to the OP for raising this!
Seller_SmRXp4eOK8VXX
I'm having a problem in that when I edit a listing I get an email confirming this, but the listing doesn't change. Also if I try to relist a closed item the email tells me a new listing has been made but it doesn't appear in my inventory. No response yet from Amazon. It looks as if the system is malfunctioning. If only they would stop making changes!!!
JiAlex_Amazon
@Seller_hjqmUZTSDvjTW
Following up on this thread, Can you please confirm if you are still noticing this? If still showing, for me to have a look, could you please provide me the case ID related.
Kind regards,
-Jialex
