CHILDRENS NIGHTWEAR LISTING BLOCKED - EN 14682:2014 - Safety of children's clothing - Cords and drawstrings on children's clothing
Hi,
Please can someone help us
We have a brand new children's pyjama set which have several child asins attached to the parent asin for all the different sizes on this pyjama set.
The listing has been removed and blocked from Amazon before we was even able to send this product in to FBA due to Amazon wanting all the nightwear safety certificates.
We have sent absolutely everything possible we have to Amazon on the appeal this and it is still being rejected including fire testing certificates etc.
We are getting REJECTED on the basis that Amazon wants to see the following:
EN 14682:2014 - Safety of children's clothing - Cords and drawstrings on children's clothing
- There is no such item on this pyjama set. It is simply just a children's short sleeve t-shirt and trousers. There is no cord or drawstring anywhere on this product.
I have tried telephoning Amazon, emailing Amazon and on chat with Amazon to try and get all of these rejected child ASINS overturned but they say to just resubmit the appeal which is taking days between each appeal rejection.
Please can someone help us.
Here are each case id for each individual child asins: 11755890272 / 11755836762 / 11755815702 / 11755912132 / 11755736552 / 11753155072
The child asins are: B0G3QR92RV / B0G3QPF7SZ / B0G3QNK95Q / B0G3QQ3Y1H / B0G3QQTFFP
Please let me know if you need anymore further information
@Adam_Amazon_@Spencer_Amazon@Emma_Amazon@Kai_Amazon@Julia_Amazon
Many thanks
Ellie
CHILDRENS NIGHTWEAR LISTING BLOCKED - EN 14682:2014 - Safety of children's clothing - Cords and drawstrings on children's clothing
Hi,
Please can someone help us
We have a brand new children's pyjama set which have several child asins attached to the parent asin for all the different sizes on this pyjama set.
The listing has been removed and blocked from Amazon before we was even able to send this product in to FBA due to Amazon wanting all the nightwear safety certificates.
We have sent absolutely everything possible we have to Amazon on the appeal this and it is still being rejected including fire testing certificates etc.
We are getting REJECTED on the basis that Amazon wants to see the following:
EN 14682:2014 - Safety of children's clothing - Cords and drawstrings on children's clothing
- There is no such item on this pyjama set. It is simply just a children's short sleeve t-shirt and trousers. There is no cord or drawstring anywhere on this product.
I have tried telephoning Amazon, emailing Amazon and on chat with Amazon to try and get all of these rejected child ASINS overturned but they say to just resubmit the appeal which is taking days between each appeal rejection.
Please can someone help us.
Here are each case id for each individual child asins: 11755890272 / 11755836762 / 11755815702 / 11755912132 / 11755736552 / 11753155072
The child asins are: B0G3QR92RV / B0G3QPF7SZ / B0G3QNK95Q / B0G3QQ3Y1H / B0G3QQTFFP
Please let me know if you need anymore further information
@Adam_Amazon_@Spencer_Amazon@Emma_Amazon@Kai_Amazon@Julia_Amazon
Many thanks
Ellie
19 replies
Seller_USNbMbQDZm5vX
hi yes i will help you with that, i read your post think so u have all the correct documents but maybe in your listing u are using any restricted keywords so thats why u faced these issues, please review your whole listing content and find u get restricted keywords or double check your product details , images sometimes amazon think your product look like a violate any amazon policies so thats why he blocked the listings first remove the restricted keywords in your listing then submit new and short appeal with require supporting documents hopefully your listing will be back
Thank you
Emma_Amazon
Hello @Seller_EKb6Ra0O1vQ12,
I checked the cases and saw that this was already escalated internally in case 11765575362. We will have to wait for a response from that escalation now. I am not able to accelerate this process.
Best,
Emma
