Hijacker is on my listing trade mark is pending i need help have been contacting for a day no solution
There is a hijacker under my listing, i have attempted to report this so that it can be solved but, amazon instantly denied my case. I have recontacted seller support and they said to resubmit it, i attempted to do so but it didnt allow me because "i have already made this claim". I have been waiting for a email that i was apparently going to be sent still nothing, and the case is still not accepted. I need this hijacker off my listing ASAP. I dont know why it is so diffcult to get someone off of your listing that is selling a counterfeit version of your product. Who knows his product may contain heavy metals and can possibly harm the customer. I need help on this ASAP.
Hijacker is on my listing trade mark is pending i need help have been contacting for a day no solution
There is a hijacker under my listing, i have attempted to report this so that it can be solved but, amazon instantly denied my case. I have recontacted seller support and they said to resubmit it, i attempted to do so but it didnt allow me because "i have already made this claim". I have been waiting for a email that i was apparently going to be sent still nothing, and the case is still not accepted. I need this hijacker off my listing ASAP. I dont know why it is so diffcult to get someone off of your listing that is selling a counterfeit version of your product. Who knows his product may contain heavy metals and can possibly harm the customer. I need help on this ASAP.
7 replies
Seller_OvL8C4BJWiuS9
I believe the only thing you can do a test buy to prove counterfeit. If your trademark is pending, then Amazon can do nothing about it.
Seller_7LrAV0m5llaI7
It's very simple to do, you do a Test Buy to find out if it is counterfeit. If it is after it arrives, then you report it to Amazon with the order number you used as a test buy.
If you don't have an approved trademark, there isn't anything that can be done until it is.
Seller_7LrAV0m5llaI7
Do you have an approved trademark?
Sandy_Amazon
Hi @Seller_xLtnf0WC6FtCM
This is Sandy from the community manager team.
Amazon's policies allow any seller to list items for sale on an ASIN so long as the intellectual property accurately represents the item being sold and has not been illegally reproduced. This includes intellectual property for which you are the rights owner.
You mentioned they are selling counterfeit products. Would you please tell me the complaint IDs you sent so I can look into the details?
Best,
Sandy
