No receiving payments for sales.
Hi, I was wondering if anyone can advise me, I have been selling on amazon for 10 weeks now, total sales £1037.
Every 2 weeks I get a statement witch tells me how much and when I will be paid. The problem is I'm yet to receive a single payment. I have been contracting amazon seller support - who inform me I must wait for the next payment day.
I'm an autistic adult who was made redundant... thou small my sales are the only income I have.
I keep attempting to get this resolved but feel like I'm just banging my head off a brick wall.
Any advice appreciated - Dainty.
No receiving payments for sales.
Hi, I was wondering if anyone can advise me, I have been selling on amazon for 10 weeks now, total sales £1037.
Every 2 weeks I get a statement witch tells me how much and when I will be paid. The problem is I'm yet to receive a single payment. I have been contracting amazon seller support - who inform me I must wait for the next payment day.
I'm an autistic adult who was made redundant... thou small my sales are the only income I have.
I keep attempting to get this resolved but feel like I'm just banging my head off a brick wall.
Any advice appreciated - Dainty.
20 replies
Seller_mS10UjVYuuGor
You may have an account level reserve figure but that should be a couple of weeks of average sales at most.
There's possibly an issue with your bank (deposit method in Amazon speak), if its a money service rather than one that has a full UK banking licence that can cause issues. I use Starling for Amazon payments and have no issues but also have a Tide account for other things and occassionally have issues trying to use that.
Under cog wheel > Account Info > Payment Informaton > Bank Account Information do you have a green tick and verified under your UK seller account? If not (or for other marketplaces you sell in) you'll need to verify your bank details. Sole trader - name on bank account will need to be exact as it is on Amazon seller central, Ltd company - bank account will need to be in the Ltd comapny name and an exact match as is listed on Seller Central.
Seller_tjfNrkjGXVN1a
We had a similar issue with payment although we were paid fine for the first few months. After that we had to complete various verification steps. Seller support was actually helpful with this for once.
We only sell in the UK but we had to verify a payment card for a whole load of EU countries anyway, which was weird, but it worked.
I imagine there is a verification step somewhere you have missed. It's not a simple or user-friendly process but worth persevering. As I recall, we had to supply various proof of ID, proof of location, bank account and payment cards.
Good luck.
Roberto_Amazon
Hello! @Seller_3WVvHH28i7NpZ
Thank you for using the Forums. I can see that your deposit method is currently under verification, which can take up to 15 business days. If this has already taken longer, please reply with the case ID in which you discussed this with our support team.
Regards,
Roberto
