Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.7K replies
Seller_s8ZGhMh8R9MJl
UPDATE:
All my ASINS are now back, process for me:
- Gave Spencer my ASIN list.
- Opened numerous tickets
- Emailed managingdirector@amazon.co.uk
Not sure which one did the trick (if any) - mine went off on 27th (morning) - back on 1st.
Seller_pJaBkz1VhDzhW
UPDATE!!!
My listings have returned to normal, totaling 10. It seems that other sellers have also regained their buy box privileges. It appears that this was a bug, but we cannot let it slide. We have all suffered losses in sales, profit, and sales rank. In just the past two months, we have invested 10k in Amazon ads for the affected listings. We all need to come together and hold them accountable. I propose creating a thread on Reddit so we can all discuss this without being silenced by this forum. We need to take this to court or the Office of Fair Trading for compensation.
Seller_VoEbxzWgcZmy7
Same problem here. ASIN: B0CTS4LG4M
How do we get in touch with @Spencer_Amazon?
I need this fixed asap please.
Seller_stjr0ziaYOI5t
ASINs: B0CQWK5K7Y, B0D22DN3JL, B0D2RT4PF9, B0CQ3HM164, B0CNCDXZMQ, B0CR7W6YDJ and B0CR8F81BQ.
We are contacting you because all the asin in my account suddenly lost the recommendation quotation qualification yesterday. This is unusual! ! Because our account products including buyer feedback are all good. Before yesterday, my daily sales were hundreds of orders. And this problem does not only occur to me, but also to many sellers around me. So I hope you can investigate carefully and restore our recommendation quotation qualifications. Thanks
Seller_T7y9VW2FgSpmW
I am facing the same Issue, Please help,
My Account Health is perfectly Healthy, and I meet all the criteria mentioned by Amazon to be eligible for Featured offer. I am selling through fastest delivery (FBA) , I have competitive Price, my performance metrics are all positive and I have high in stock volume. Yet I am not getting Featured offer eligibility on ASIN B0C1H5XK7D and B0C1H4M1YD. Please help me as this is really demotivating for me and my small business.
Seller_3zBpHSCg4TVu7
UPDATE:
All my ASINS are now back
Gave Spencer my ASIN list.
contacted Seller support several times though were not helpful
Emailed managingdirector@amazon.co.uk today morning [wednesday at 11am]
Not sure which one worked , lost mine on 27th morning and - back on 1st afternoon 1pm
Seller_d8WfbEccuaGMc
Hi @Spencer_Amazon
I still don't have any featured offers.
I can't share my ASINS as a lot are individual units that change regularly when i sell stock on other platforms. By the time i gave you a list, they'd have all changed again.
It appears that people are reporting of their featured offers being reinstated but there has been no update whatsoever of mine and i have had the issue for over a month now. I am getting desperate here and lost over £30,000 of revenue last month as a result of this.
Please advise ASAP.
Spencer_Amazon
Hello @Seller_d8WfbEccuaGMc,
Please give me a list of ASINs regardless.
The team I am working with has a particular process and need a list of ASINs.
Just provide me with about 20 ASINs, I will ask the team to prioritize them.
Regards, Spencer
Seller_d8WfbEccuaGMc
Hi Spencer,
My featured offers have FINALLY re-appeared. Thank the heavens.
Thank you for your all support thus far.
Seller_U6Y2KC0y6bC9I
@Spencer_Amazon
Hi Spencer please can you help
After contacting seller support and CEO's office managingdirector still nothing worked.
Our asins list including B0CPXYB2BL, B0CMQ89SJ9, B0D2W6P1FV
Please can your team fix all these asins ASAP?
We are losing our selling and ranking all the time these days
Seller_8OyGUqwKdXfCN
Hi Spencer,
We have this problem in the Netherlands marketplace, please fix it:
B0C6TX7YRR
B0C6TXVDH8
B0C6TV174Z
B0C6TY57DW
B0C6TW9LHS
Seller_ZJKQKfxbZXa5f
if i have mor than 300 ASINs Lost Buy Box (Featured Offer),what i should do.send all the list of ASIN?
Seller_ZJKQKfxbZXa5f
We need help too.More than ASINs were lost Buy Box(featured offer)
Seller_nex6aLZ9HPynF
Excuse my ignorance. Where do you find out if you have the buy box on an item or not.
Like some of the posters on here, we only sell our products so no other sellers will be on our buy box. I am aware though over the years that doesn't stop knocking you off buy boxes.
Seller_I2S3CA0coNgIX
Please check out asin: B0CP7VHW7C
We have been having this problem on and off for almost a month now.
Hopefully we can get this resolved soon, it has seriously affected our sales as well as our sellers rights.
This is affecting us greatly and the account is in good health and not experiencing any issues.
Seller_zmRHCryrqToM7
This is quite upsetting that Amazon has done this. Our revenue stream has been significantly impacted for last two weeks..
Seller_hgWr16CS93TNM
HI all,
We too are having the same issue as everyone else.
With over 5000 asin and a 51% Featured Offers, average orders 50 a day.
Since the friday it been 5 orders a day with 13% Featured offers.
I have contacted MD and CS with a response of from MD saying to contact support again... lol
I do understand everyone is struggling and that Amazon must be swamped with requests but if they could just admit there an issue and update us with some kind of response and understanding of what we the seller are struggling with would help.
FYI, After checking a large number of amazon own listing, they don't seem to having this issue... Strange that!
TIA George
Seller_4W0LrmrKIJOW4
Many thanks Spencer, it looks like we are getting the buy box again we really appreciate the help thank you.
