Proof of Address Rejected Repeatedly
Hi everyone,
My account is active and getting sales, but Amazon suddenly started a verification issue. I first submitted my Meezan Digital Account statement, which was rejected. Then I opened a physical Meezan Bank current account (Batapur branch) and submitted an official bank statement with logo, stamp, and manager signature, but it’s still being rejected with the same message:
“The proof of address document that you provided was not one of the acceptable document types.”
This is unacceptable and very frustrating, as I’ve followed all the steps exactly. It’s been over two weeks, and this delay is badly affecting my business.
Please help or escalate this.
@CR_Amazon
Proof of Address Rejected Repeatedly
Hi everyone,
My account is active and getting sales, but Amazon suddenly started a verification issue. I first submitted my Meezan Digital Account statement, which was rejected. Then I opened a physical Meezan Bank current account (Batapur branch) and submitted an official bank statement with logo, stamp, and manager signature, but it’s still being rejected with the same message:
“The proof of address document that you provided was not one of the acceptable document types.”
This is unacceptable and very frustrating, as I’ve followed all the steps exactly. It’s been over two weeks, and this delay is badly affecting my business.
Please help or escalate this.
@CR_Amazon
3 replies
Seller_k2X0L9mVRT0pW
they want a utility bill in your name and address as registered on Amazon- not a bank statement (unless that’s an additional request)
Pete_Amazon
Hello @Seller_EzQlI7tYW4d7y,
This is Pete from Amazon, I hope you are having a wonderful day. Thank you for bringing your ongoing situation regarding your Amazon UK seller account verification.
To better assist you with your situation, could you please share any performance notifications you received from Amazon regarding the deactivation?
This would include:
• The initial deactivation notice
• Any subsequent notifications regarding document verification failures
• Any performance notifications you received before the deactivation
Having access to these notifications would help us better understand the specific requirements Amazon is looking for and potentially identify where the verification process is failing.
Please ensure to remove any sensitive personal or business information before sharing these notifications.
Please check your registered email for the most recent Performance Notification that details the document requirements. Please submit the documents according to the specified requirements. If you have already submitted the documents and the team is not accepting them, please try submitting alternative documents.
Submit Appeal Documentation Via your Account Health page.
Once submitted, your appeal will be reviewed by our specialized team.
Best regards,
Pete.
