My Account Was Deactivated Due to an Alleged Link — Despite Separate Address and Legal Proof
Hi everyone,
I wanted to share my experience in case it helps others — and also because I’m feeling extremely disappointed and powerless after months of trying to resolve this with no success.
In April, my Amazon professional selling account was deactivated due to an alleged link with another seller account. The only supposed connection? We are both registered at the same serviced office building — but with different unit numbers, different companies, and no actual relationship at all.
We’ve never met or heard of the other company before this.
Amazon claimed we were linked. So we did everything in our power to prove otherwise:
We contacted the other seller (yes, Amazon support suggested we find them ourselves!)
They kindly gave us a signed letter confirming we have no connection
We got a letter from the landlord showing we are renting separate units
We submitted our Companies House registration documents
We even moved our company address to avoid further confusion — and still got rejected
We waited, truly hoping that someone from Amazon’s internal team — a real human being — would review the evidence and see the truth. But instead, our appeal was rejected again.
And here’s the shocking part: when we followed up with Customer Service, the representative casually told us that Amazon had now linked our account to a completely different company — not even the original one they mentioned.
At this point, we’ve lost all trust in the process. It no longer feels like there is a real investigation or fair review. Just automated decisions, no transparency, and no accountability.
Amazon has taken away our right to sell without proper cause. We’ve done everything right — submitted every document they asked for — and yet we’re being treated like bad actors.
This has deeply hurt our small business and left us feeling voiceless.
Has anyone experienced anything similar? Is there any path forward when you've done everything and still get nowhere?
Thank you for reading — and for any support or guidance you can offer.
My Account Was Deactivated Due to an Alleged Link — Despite Separate Address and Legal Proof
Hi everyone,
I wanted to share my experience in case it helps others — and also because I’m feeling extremely disappointed and powerless after months of trying to resolve this with no success.
In April, my Amazon professional selling account was deactivated due to an alleged link with another seller account. The only supposed connection? We are both registered at the same serviced office building — but with different unit numbers, different companies, and no actual relationship at all.
We’ve never met or heard of the other company before this.
Amazon claimed we were linked. So we did everything in our power to prove otherwise:
We contacted the other seller (yes, Amazon support suggested we find them ourselves!)
They kindly gave us a signed letter confirming we have no connection
We got a letter from the landlord showing we are renting separate units
We submitted our Companies House registration documents
We even moved our company address to avoid further confusion — and still got rejected
We waited, truly hoping that someone from Amazon’s internal team — a real human being — would review the evidence and see the truth. But instead, our appeal was rejected again.
And here’s the shocking part: when we followed up with Customer Service, the representative casually told us that Amazon had now linked our account to a completely different company — not even the original one they mentioned.
At this point, we’ve lost all trust in the process. It no longer feels like there is a real investigation or fair review. Just automated decisions, no transparency, and no accountability.
Amazon has taken away our right to sell without proper cause. We’ve done everything right — submitted every document they asked for — and yet we’re being treated like bad actors.
This has deeply hurt our small business and left us feeling voiceless.
Has anyone experienced anything similar? Is there any path forward when you've done everything and still get nowhere?
Thank you for reading — and for any support or guidance you can offer.
2 replies
Seller_GEAkvRPLDwK8p
Hi there. I'm really sorry you're going through this. We have account deactivation hanging over our head, and are also struggling to get heard/seen and for reason to be seen. It's really hard, I relate to a lot of what you say and I feel your pain.
I have seen the odd person say that they managed to get their account back out of seemingly nowhere so you never know. If you are UK based then there is the option to seek mediation. It doesn't seem super appealing but it's an option and one you could look at. There is a relatively small charge for it, and it seems like it would be worth a go. I am seriously considering it myself, only because I don't know how else to speak to an actual person about it all. Good luck with your situation.
Seller_MT8rt0A2OpbCx
Whilst I sympathise and hope you get a resolution, no-one has a right to sell on Amazon, although I wouldn't go so far as to say it is a privilege. It is their platform and they can pick and choose who sells on it, and no human knows the criteria. Its a good idea not to have all your eggs in one Amazon basket. As you have found, it can be volatile.
I would think you best bet is to tag a moderator or three on here. Look for an Amazon name active in the forums. Type @ followed by the name until you can pick one from the list that appears. It should turn blue/green if you've done it correctly, e.g. @Seller_UigsizuYHniFA . They may be able to help.
Whatever you do, don't walk away from this account and try to open a new one.
