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How to Manage Your Credit and Debit Cards in Seller Central 💳
by Seller_sSkzzHms7Kxs6

Managing your payment methods effectively is crucial for keeping your Amazon selling business running smoothly. Let's walk through everything you need to know about handling credit and debit cards in your seller account.

Updating Your Card Information

Need to update your payment details? Here's how to do it in just a few steps:

  1. Log into Seller Central
  2. Navigate to Account Info
  3. Select Payment Information
  4. Choose "Charge Methods"
  5. Add a new card or replace an existing one

Tip: When entering card information, make sure it matches your card statement exactly to avoid verification delays.

Understanding Card Verification

After adding a new card, here's what to expect:

  • Most verifications complete within 2 minutes
  • Some may take up to 48 hours
  • Amazon may place a temporary authorization hold
  • Authorization holds disappear within 3-5 business days

Common Verification Issues and Solutions

If your card fails verification, check these common causes:

  • Card information doesn't match statement
  • Expired card
  • Bank restrictions
  • Incorrect billing address

You'll see a banner in your account and receive an email if there are any issues.

Managing Multiple Cards

Did you know? You can:

  • Use different cards for different Amazon stores
  • Delete unused cards from your account
  • Keep multiple cards on file

Remember: You cannot delete a card that's currently set as your active charge method.

Best Practices for Card Management

  • Regularly check card expiration dates
  • Keep billing information current
  • Monitor your account for verification notifications
  • Save backup payment methods when possible

Visit the Seller credit or debit card FAQ in Seller Central for more information.

Feel free to share your experiences on this topic and let us know if you find posts like this helpful by giving a thumbs up 👍 or down 👎, or by leaving a comment 😊

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AMAZON - Train your staff! Seller Support getting rapidly worse
by Seller_a7KfTOsGyRvnj

Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?

If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.

This is just 1 example, I gave up.

=====

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Deferred transactions due to delivery date policy?
by Seller_9B7RXTh2FnfNg

Hi, recently all of my sales have been moved into deferred status due to delivery date policy, with 7 days being placed on each transaction after its delivery date. I’ve never had this issue before and I’ve been using Amazon for nearly one year. Its all of my orders that are having this DD+7 Policy applied and I am really unsure why! Why so sudden? Is anyone else experiencing this? Please reply Amazon! Thanks

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How can I cancel a disposal order
by Seller_Atp1PBVc4FoBj

My account wasn't verified from Amazon payments team as they were not able to verify my address from the bills I submitted and my stock is in Amazon fulfillment center. I had set up automatic removal settings in case the account isn't reactivated.

Today, I received an Email of disposal order, and I want to cancel that disposal order to create a removal order on my address but my account is locked due to invalid charge method error. I've changed the card multiple times, and Amazon has charged the verification fee on the card multiple times but it's not charging the selling fee, and hence I can not access my sellercentral account.

Is there any way that I could convert that disposal order to a removal order?

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Seller_B5FeVrPQrbk67
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Amazon VAT recovery
by Seller_B5FeVrPQrbk67

What is the best way to get details of all VAT that can be recovered in a VAT quarter on my Amazon costs. I know how to get VAT on my sales but not on my Amazon costs.

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Seller_Ub7LwJvywnrm2
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Account Verification in progress
by Seller_Ub7LwJvywnrm2

HI I recently changed my name to a new one then changed my name to my new name and to a business card for my money to go in from amazon.

It still says "Verification in progress" It been like that for a few days now. How long does this usually take to be complete. and what should I do next? Please help and advise.

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Seller_e0bJG9MjZ0Ly9
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Reopen USA, Canada and Mexico store
by Seller_e0bJG9MjZ0Ly9

Hello,

I was trying to open an account to sell globally including Brazil, but by mistake, I closed my account/store in the USA, Canada and Mexico. Now, with this cancellation, my account shows as available only in European countries and, at this moment, I am not interested in selling in Europe.

Now, I want reopen my stores in the USA, Canada and Mexico (even if it is not possible to integrate Brazil). How can I reopen/ return available my stores on USA, Canada and Mexico instead of the European countries?

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KYC verification process ruined my business
by Seller_vo1Q8F5gn3xQX

I have almost 100 K, waiting for payment on Amazon due to ongoing KYC verification process. Funny think I have never received notification at the beginnig, Whenever I submit one document, Amazon demand another document or claimed I entered something wrong. I am calling account health team they told me verification team do not have phone option so impossible to speak with someone. Each time they wants different thing or claimed that I entered wrong expire date or wrong document number on id documents , which is not. I dont know how long does it take. I have direct debits declined, 3 employees send unpaid leave, warehouse landlord wanted us to evacuate warehouse if not pay rent. My business totally ruined. No one help me . This is most difficult mont for my business. I owe lots to wholesaler.

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Seller_NAZXsMzEplAKL
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KYC Verification blocked payments for a month
by Seller_NAZXsMzEplAKL
Amazon replied

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR

Hi,

Our most recent bank statement was rejected during KYC verification, even though we followed every single guideline — including format, matching address, recent date, and official bank logo.

This is holding up our payments for over a month now, and we urgently need help. We've submitted multiple times and still haven’t received a clear reason for rejection. Each time we submit, we get feedback on another document after a week which has dragged this out so long

Can a moderator or support team please escalate this? We're running out of options.

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URGENT: Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else?
by Seller_xiJDmtQr1x151
Amazon replied

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

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Reconciling fees to Tax Document Library invoices
by Seller_D4vk0AXyR6aWw
Amazon replied

Amazon issues invoices for various fees in the Tax Document Library. Fees are also shown on the payments reports.

How do we reconcile the two? How do we periodically work out which orders correspond to which fee invoices to check that everything is accurate?

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4 replies
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