Have you ever reviewed your Seller Central account and spotted a charge that just didn't look right? You're not alone — and the good news is, Amazon has formal processes to investigate and potentially reimburse charges that were applied in error. Knowing how to navigate these options can protect your bottom line.

Why This Matters for Your Business

Whether it's a fulfilment fee calculated on wrong product dimensions, a referral fee applied to the wrong category, or a chargeback you believe is invalid — taking action on disputed charges isn't just a one-time fix; it's a smart, ongoing business practice.

What Types of Charges Can Be Disputed?

Amazon's dispute and reimbursement processes cover several charge categories:

• FBA Fee Errors (Itemised) — Fees tied to specific ASINs/FNSKUs, such as fulfilment (pick & pack) fees, customer returns fees, monthly storage fees, and long-term storage fees. These are typically related to incorrect weight or dimension measurements. Requests must be submitted within 90 days of the disputed charge.
• FBA Fee Errors (Non-Itemised) — Fees not directly tied to weight/dimension issues, such as removal/destroy order fees and prep and labelling fees. These follow an 18-month statute of limitations.
• Referral Fee Disputes — If you believe you were charged an incorrect referral fee (e.g., wrong fee category applied), you can request a review. Before submitting, use the Reports Repository to verify the charges and compare them against the Selling on Amazon Fee Schedule. Note: only one claim per charge is allowed, and Amazon's appeal decision is final.
• Chargebacks — A chargeback occurs when a customer contacts their bank to dispute a charge for an Amazon order. Amazon handles fraud-related chargebacks on your behalf. For service-related chargebacks (e.g., non-receipt of product), you'll be notified and have the opportunity to represent your case. Respond within 7 calendar days of the alert email.
• Negative Account Balance Adjustments — If your account shows unexpected negative balances due to fees or refunds exceeding sales, review your Payments Report for a detailed breakdown of credits and charges.

How to Submit a Dispute

For FBA fee errors:

• Identify the fee — Review your transaction history in Seller Central and note the fee type, ASIN/FNSKU (if applicable), and date charged.
• Open a case — Go to Help > Contact Us > Shipping & FBA > FBA Issue and select "Fees Charged in Error."
• Provide documentation — Include shipment IDs, FNSKUs, and supporting evidence (e.g., product measurements, photos).
• Track your case — Monitor progress in Seller Central and respond promptly to any follow-up requests.

For referral fee disputes:

• Pull your Custom Unified Transaction report from the Reports Repository for the disputed period.
• Contact Selling Partner Support with the transaction date(s), amounts charged, the correct fee you believe should apply, and your fee category justification.

For chargebacks:

• Review the chargeback alert in your email or under Performance > Chargeback Claims in Seller Central.
• Choose to issue a refund via Manage Returns, or represent your case by providing shipping details, tracking information, and any customer communications.
• An Amazon investigator will review and submit your evidence to the customer's bank on your behalf.

Pro Tips

• Act quickly on FBA dimension disputes — The 90-day window goes fast. Set a monthly reminder to audit your FBA fees.
• Keep detailed records — Save packaging specs, weight certificates, shipment documentation, and customer communications. These are your best evidence.
• Check for duplicate charges — Carefully review your transaction report; fees are sometimes charged more than once for the same event.
• One claim per charge — For referral fee disputes, you only get one shot, so make sure your documentation is complete before submitting.
• Monitor your Account Health — Service-related chargebacks count against your Order Defect Rate (ODR). Keep your ODR below 1% to protect your selling privileges.

Helpful Resources

• FBA Fulfilment Fee Overview
• Referral Fee Reimbursement Policy
• Chargebacks Help Page
• Reports Repository
• Contact Seller Support

💬 Have you ever successfully disputed a charge on your Amazon account? What type of charge was it, and what documentation made the biggest difference? Share your experience below — your insights could help a fellow seller!

- Roberto