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Seller_1GrLAM6cfYS4A
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Reconciling payments to outstanding orders
by Seller_1GrLAM6cfYS4A

Am I the only one who struggles to reconcile payments with outstanding orders - the payment amount never seems to correspond to a whole number of orders. Am I missing something?

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Seller_Jlp9ysDUxGU7l
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Verify Establishment for Value Added Tax (VAT)
by Seller_Jlp9ysDUxGU7l

Amazon have had my account pending since March 2025.

I have provided them with everything and there's still no progress on the verification.

First:

They deactivated my FBA listings unprovoked. They made my disbursements fail.

Second:

I lost out on sales for mothers day week which Amazon will NEVER reimburse me for.

Around first week of April, I went through a business address verification and my FBA listings went live again and disbursements were available.

I requested a disbursement on the 3rd of April. That payment has now gone missing as it never came to my bank account and it didn't come back to my seller account.

I have emailed kyc-drtax-verification@amazon.co.uk, Vatsubmit@amazon.com with no solution except 'wait'.

There's no explanation as to where my money has gone, the laugh of this is that I missed a VAT deadline for payment with HMRC because amazon are withholding my funds from me.

I have now emailed managingdirector@amazon.co.uk for this to get speeded up now as I've lost patience.

The only thing left to give amazon is a blood test, I'm this 🤏 close emailing them it.

Can the amazon mods on here help me?

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Seller_S99h2UvLxd8NT
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Not receiving order notifications Seller App
by Seller_S99h2UvLxd8NT

I have almost all notifications on in the seller app but I receive no notifications when a new order comes in. Any advise?

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Seller_0rIpnmsGchSxz
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File Statement
by Seller_0rIpnmsGchSxz

Hi, my starting date registered for my company was on March 10th. I received an email to file my compampany, my 2nd enquiry , I havent yet started my business on the company I made, need Information on that please and my final question is I need to change my bak details on my company, to register my company £87.98 Also need to change my bank details on my seller central account.

Thanks

Kind Regards

Zahida Bibi

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Seller_O0A4z5yvxweOs
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VAT on Advertising
by Seller_O0A4z5yvxweOs

The VAT on Advertising used to be available from Tax Document Library.

But now I can only download them from the Amazon Advertising Billing section, the problem is the date range is different from actual date which we need to do the VAT claim for example from 1st January to 31st March 2025, so where can we get the accurate data in this case?

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Seller_hk02yt1EBBFen
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No Invoice for Sellers Amazon Monthly Subscription Fees
by Seller_hk02yt1EBBFen
Amazon replied

ID 10762777382

MY QUESTION or call it a complaint which still remains unanswered by the amazon seller support, ticket is opened from very long time, since 2nd of Feb 2025. Please advise why there is no invoice generated for the amazon monthly subscription fee, its been long and we have realised that it was never accounted into our accounting system when submit vat, as these do not show up in VAT report or seller fee invoices. This is not a great process to only show up these fees under date range report and exclude from the tax library, vat invoices, please escalate this issue to your development team, tech team and resolve this issue asap please. thanks

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Seller_aMhq4UL0AqmzQ
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kyc verification
by Seller_aMhq4UL0AqmzQ

@Seller_XUNeUuvrQDpgP please help me with my kyc verification, I have sent all relevant documents and everything you have asked for yet have still had issues and not been verified. I am out of ideas and options and need my seller account to be verified ASAP.

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Seller_DzYcIalEyUvGN
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KYC DOCUMENTS REJECTED
by Seller_DzYcIalEyUvGN
Amazon replied

Our account got deactivated now and can't sell anything on Amazon almost a month!! All of our goods got stranded.

We already provided everything they asked but in the end still got rejected without any disclose. Anyone know hot to resolve this?

@Seller_XUNeUuvrQDpgP

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14 replies
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Seller_1vEdEl1hT0HLX
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Haven't get paid for 50 days due to Account Level Reserve
by Seller_1vEdEl1hT0HLX

Every payment has failed, even though it shows that I have available funds. As soon as it's the payment day, or if I request a payment, the available funds are instantly deducted due to the Account Level Reserve.

Can anyone help me understand what to do in this case, please?

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Seller_JSrCGH1XziOER
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Shipping Credits not credited to my seller account
by Seller_JSrCGH1XziOER
Amazon replied

I have had an issue since last August that I have been charged additional shipping charges which have then been credited. A credit note has been raised by Grattan but the amounts on the credit never appear in my seller account. It seems to coincide with when Amazon started charging VAT on seller fees. I have been raising this at least twice a month and have yet had no response. Is anyone else having any similar issues.

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3 replies
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Seller_saK5Ah2SaNYjL
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Transfering a Business after using Amazon Lending (2 years ago)
by Seller_saK5Ah2SaNYjL
Amazon replied

I need to transfer my Ltd company to a new Ltd company. It should be a simple enough process. However in 2023 I had a loan through Amazon Lending. It was over nine months and paid off in full in December 2023. Now when I try to transfer the company I get this message. I have emailed the email address in the message 3 times over the last 2 weeks but nobody replies. I am still getting the same message so no-one has fixed it.

I don't have an active loan!

My current bank account will be closing in the next week and now I'm stuck.

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17 replies
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