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Seller_fQuOo7Fp6swbv
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Using your home address on Amazon seller ?
by Seller_fQuOo7Fp6swbv

I would like to use my home address on companies house and also for my business information on Amazon seller . However i was told by someone when contacting brands/suppliers they will refuse to work with you if your company details are registered at your home address . This is because brands/suppliers will assume you’re a small business and will not want to work with you as a result . Is there truth to this ? Has anyone had success as a seller using their home address ?

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Seller_dnZ4iXDO35MvR
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Charge Method accepted for uk market place but rejected for European countries . It's uk debit card, accepted for UK market place but being rejected for Sweden Italy France etc

What bank/card is working ?

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Seller_AprESFMqq7PFN
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Excessive OTP Requests
by Seller_AprESFMqq7PFN

Hi,

Anyone else having OTP requests too frequently?

We are getting 10-15 a day currently and devices are being logged out on different computers throughout the day needing us to use the OTP again to get in.

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Seller_RqYbxwnZGzsPs
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is seller central down at the moment?
by Seller_RqYbxwnZGzsPs

can get in but only giving limited access

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Seller_DJqWlEby6fi8n
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How to escalate a case?
by Seller_DJqWlEby6fi8n
Amazon replied

Does anyone know what we should do about this?

We've been erroneously charged every month for a very long time. We opened a case about this over 10 months ago and this is still open now as seller support have been trying to solve it ever since but have not been able to.

Some of the erroneous charges have been reimbursed to us from time to time, but the root cause of why they are still being charged each month has still not been successfully fixed. We are now owed reimbursements again.

I posted this on the forums here over 10 months ago and a moderator regularly updated us about this for the first 8 months or so, he also had a dedicated seller support rep assigned to the case, who was on the case for around 5 months and who I also spoke to on the phone.

But now for the past 2 months the moderator has not replied to anything and then last week the assigned seller support rep said they were leaving (not sure if leaving Amazon or just the case) and said another seller support rep would be in touch within 48 - 72 hours. It's now over a week and I've heard nothing despite sending 2 reminders.

I have spent upwards of 100 hours on this so far, and in 6 weeks it will be a year since the case was opened.

As seller support and the moderator have not been able to properly resolve this, does anyone know how this can be escalated beyond them, to someone who is able and willing to get this fixed?

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Seller_yAX3uUmi4WvDj
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Seller Fulfilled Prime (SFP) program(MF) Query
by Seller_yAX3uUmi4WvDj
Amazon replied

Hello all. Can someone please confirm if any Amazon sellers participating in the Seller Fulfilled Prime (SFP) program(MF) receive separate invoices from Royal Mail, even when using the Buy Shipping option in Seller Central to dispatch orders via Tracked 24 or Tracked 48? If so, is this standard practice?

Best regards,

Claire.

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Seller_rsCp9c5bryvLQ
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I am writing to formally appeal the deactivation of my seller account. Despite multiple appeal submissions, I have only received automated responses each time, and it appears that my case has not been manually reviewed.

I respectfully request a manual review of my account and the reasons for its deactivation. I strongly believe that my account has been deactivated due to a misunderstanding or an error, and I am fully willing to cooperate and provide any additional information or documentation required to resolve the issue.

My objective has always been to comply with all the platform’s policies and provide a quality experience to customers. I value the opportunity to do business on your platform and am committed to maintaining all necessary standards moving forward.

Kindly take a moment to review my case manually. I would be grateful for the opportunity to clarify any issues and work towards reinstating my account.

Thank you for your time and consideration.

Account Details:

Store Name: Chef Specials

Sincerely,

Inam Ur Rehman

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Seller_xkfQZNDCSCGhO
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Seller Fees Not Showing On Orders Page
by Seller_xkfQZNDCSCGhO

Hello,

When I click into any of my orders, there used to be the fees displayed in the section on the right called "Sales Proceeds". I no longer see those.

Is that a recent change and is it for everyone? Seems daft that I cannot see the fees being charged for each order without having to go into reports. You used to be able to click it and it would tell you the fee percentage.

One thing I noticed is that my fees should be 15%+VAT which is 18% - however my fees are working out around 18.55% suggesting either 15% is not being charged or UK VAT is not being applied to Amazon fees.

Cheers,

Paul

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Seller_xiJDmtQr1x151
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Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

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68 replies
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Seller_5l52N9EzbbeOx
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Changing Amazon Registered Company
by Seller_5l52N9EzbbeOx
Amazon replied

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

I am wondering if this sounds right, as from what I have read before others seem to have done it differently.

We are trying to change the registered company that our Amazon account is tied to. The company is owned by the same person as the last, and its basically only the company name that will change in the backend, the beneficial owner, business address and everything else remains the same. From what I had read before it seemed all you had to do was go to your business information, change your company details as well as upload the supporting documents like the articles of association and so on. We did this and it put our account into re-verification, after about a week we were asked what the reason for the change is as well as a few questions. We answered and waited.

After another week had passed we were requested by Amazon to revert all of the previous changes we made in our account information back to our old business details and instead use the "Transfer Account" option to carry out the change.

Does this sound right, and is it really necessary when the Amazon account is not changing hands? I assumed this was for other situations. Nothing is changing except for the the account being registered in another one of the Directors companies. All business operations, staff and so on remains the same.

Appreciate any insight as I am about to shortly change all this information back if I don't hear otherwise soon.

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1 reply
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