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Seller_XUNeUuvrQDpgP
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Understanding Amazon's Selling Restrictions
by Seller_XUNeUuvrQDpgP
Amazon replied

Hello sellers,

We have been seeing a lot of threads where sellers are reporting increased cases of initial selling authorization denials and existing authorization revocations. Let´s dive into this:

Selling on Amazon comes with great opportunities, but also important responsibilities. One key aspect you need to understand is Amazon's product selling restrictions. Let's break down what these restrictions mean for your business and how to navigate them successfully.

What Are Amazon's Selling Restrictions?

Amazon implements selling restrictions to protect customers and maintain trust in the marketplace. These restrictions ensure that products sold are:

  • Safe for customers
  • Authentic and genuine
  • Compliant with local regulations
  • Meeting Amazon's quality standards

Types of Restrictions

Restrictions can apply at multiple levels:

  • Individual ASINs
  • Specific brands
  • Entire categories
  • Sub-categories
  • Brands within certain categories

Note: Some products may have multiple layers of restrictions, requiring separate approvals for each level.

How to Check if You Need Approval

  1. Log into Seller Central
  2. Go to "Add a Product"
  3. Click "Show limitations"
  4. Review any restrictions or requirements listed

The Approval Process

If you discover you need approval to sell a product:

  1. Submit an application through Seller Central
  2. Provide required documentation, which may include:
  • Purchase invoices from manufacturers or authorized distributors
  • Product photos
  • Compliance certificates
  • Safety documentation
  • Other category-specific requirements

Important: Not all restricted products accept applications. If you see "Your account does not qualify" or there's no "Apply to sell" option, that restriction cannot be lifted at this time.

Managing Ongoing Restrictions

Keep in mind that:

  • Restrictions can change over time
  • Previously approved products may become restricted
  • New documentation may be required periodically
  • Performance issues can affect your ability to sell restricted products

What If Your Application Is Declined?

If your application is declined, you can:

  1. Review the rejection reason carefully
  2. Gather new or additional documentation
  3. Submit a new application when ready
  4. Monitor for any changes in restrictions

Pro Tip: Keep detailed records of all your approval documentation, as you may need to reference them later.

Best Practices for Success

  1. Research restrictions before sourcing products
  2. Maintain high-quality documentation
  3. Stay informed about category requirements
  4. Monitor your account health regularly
  5. Keep records of all approvals and documentation

Remember: Amazon Selling Partner Support cannot provide additional information about certain restriction decisions. The best approach is to monitor the categories you're interested in and watch for changes in restrictions over time.

Selling Applications FAQ

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Seller_2lh3ID02BUaih
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Listing Creation Blocked
by Seller_2lh3ID02BUaih
Amazon replied

This is Amazon's problem-solving efficiency. The problem is under investigation, please be patient; we are not responsible for this sector, we are notifying the relevant teams; the problem is under investigation, please be patient; we are not responsible for this sector, we are notifying the relevant teams. . .

If you wait in this cycle, the problem may be solved automatically.

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Seller_Y6a2vVDrJuMgu
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Stranded inventory - Deleted listing and can't relist
by Seller_Y6a2vVDrJuMgu

We had some variations of a product become stranded weeks after delivery. After going back and forth with support, we were advised to delete the listings and wait 24 hours before listing again through the stranded page.

This has been a nightmare. each time we try to list, we now get errors, mainly regarding the product type, which it says needs to be changed, but there isn't anywhere to do this. It says to amend the sku and try again, but we can't, as the listing ID has been deleted; we are going round in circles.

Has anyone else had a similar issue, and how did you solve it?

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Seller_Rmmkoedv3oXSE
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Not Availible
by Seller_Rmmkoedv3oXSE

I am facing not available issue while listing ASIN.

If any know about that tell me how to resolve this issue.

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Seller_28FL91q1NmdTk
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UPC code not accepted
by Seller_28FL91q1NmdTk

Has anyone had an issues with UPC codes they have purchased online not being accepted by Amazon? They rely on the GS1 database but I have bought them from UPCs.com who have purchased them from the owner but apparantly the GS1 database is not maintained.

Amazon seller support are not helpful and I have now been accused of thinking I am above policy!

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Seller_Vw3e5cHTO9f7e
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ungating with invoice
by Seller_Vw3e5cHTO9f7e

Hello,

I've tried to ungate a brand using an invoice from an authorized local distributor but I received a response saying that I provided an unacceptable file. eg: retail receipt, online order confirmation, etc.

Could a mod have a look, case ID 11281742322

Thank you

@Seller_XUNeUuvrQDpgP, @Seller_j9Bd91CW3ZVpr,

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Seller_91LArBunMWldo
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Help Needed: Variation Family Broken – Error 8801, Backend Conflict, No Fix After Multiple Escalations
by Seller_91LArBunMWldo

I’ve been contacting support for over 3 months now, but they either keep closing my query or tell me to open a new one. I’m fed up with being passed from one person to the next, only to hear the same generic advice that I’ve already tried — again and again — with no success.

I sell menstrual cups in Small, Medium, and Large, and my goal is to list them under one parent listing. It should be simple.

Here’s what I’ve already tried:

- Flat file uploads (multiple templates)

-Variation wizard

-One-by-one listing

-Creating new SKUs and parents

-Deleting and re-adding products

-Waiting 24–72 hours between attempts

-Phone, chat, and email support (with multiple agents)

-Asked to escalate multiple times – usually denied or passed around

Currently, only one cup links to the parent, originally it was the Large, but after deleting that, only the Medium remains attached.

I now have two products live: the Small and Medium cups. The Medium is linked and ; the Small keeps returning Error 8801.

When I try to add the Small as a variant, sometimes it says it worked (depending on the method of adding) but then nothing appears. Other times, the upload fails completely, depending on the method I use.

I have even tried this with adding the large cup, which is not registered with Amazon any more and using a new SKUs but also is not working.

At one point, Amazon’s variation wizard even labelled my menstrual cup as a hair wig. Surely Amazon isn’t this clueless about women’s health products?

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Seller_ZK75f4uxb7bL0
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ASIN is still inactive despite the reinstatement
by Seller_ZK75f4uxb7bL0
Amazon replied

ASIN B0DXQ9B8FS is still inactive despite the fact that Amazon replied to me that the special team began the process of the reinstatement. They said that it could take 5 business days but they have passed 30 and the ASIN is still inactive

I opened two cases that they confirmed the reinstatement. The one with id 11015354612 and the other with case id 11016101752

Also, I have not any notification in my account health dashboard which shows the compliance issue for my product.

Can somebody help me with this issue?

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Please help with my Germany Buy box!!! Urgent!
by Seller_z7wSNWwglfrjU

Dear Amazon team,

We urgently need help with our Buy Box issue. We have tried all the methods but it still doesn’t work.

There is no shopping cart button for all products on the Germany site.First, I need to make sure my account is eligible for the Buy Box.

1. All our products are shipped by FBA.

2. Our products are reasonably priced and lower than similar competitors.

3. Our products are in new condition and in stock.

4. Our listings are of good quality.

5. Our links have added brand links and are eligible for UPC exemption.

Since last month, all my listings are missing the Buy Box.

All my products are shipped by Amazon FBA, which meets the necessary conditions for Buy Box eligibility. How can I get the Buy Box/Featured products back?Have these Asins in Germany been submitted to the relevant team for review?

Here are a few ASINs I'm having issues with:

B0F5WFR56W

B0DJXKT111

B0DN64T9SG

B0DMP4QXM2

B0F6BW5PCB

B0DHV9DLRD

B0DNJLDL4S

B0F6XN2CC6

B0DPHMNH77

B0F3CV2H4L

B0DNYQKNWS

B0F5W95DFT

B0F299XCZF

B0DRYGK17B

B0FCYFB59Z

B0F6YFYNRG

B0F62RT59T

B0FCLY3BLS

B0DMZVCBQ4

B0DPZJFTDD

B0F4XJXLMC

B0F633LV35

B0FCM2SFPP

B0DPX7W4G2

B0F8J18PX6

B0F62VQ5X1

B0DMFDL81W

B0DHWZP74V

Thanks for your support!

Best Regards,

@amazon spencer

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ASIN is marked as an adult item. Request to remove the adult classification.
by Seller_v2gwMBCAVKDVt

We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_XUNeUuvrQDpgP

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Seller_1Nt9S8piEeRAn
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Missing Offer Error
by Seller_1Nt9S8piEeRAn

I've trying to refresh a product listing. I recently changed accounts. I've raised several cases with Amazon but still keep getting 'missing offer' error. I've filled in all the attributes for the product - even those tht I think are irrelevant. Any ideas what I can do please? Thanks, Lisa

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