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Seller_XUNeUuvrQDpgP
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Understanding Amazon's Selling Restrictions
by Seller_XUNeUuvrQDpgP
Amazon replied

Hello sellers,

We have been seeing a lot of threads where sellers are reporting increased cases of initial selling authorization denials and existing authorization revocations. Let´s dive into this:

Selling on Amazon comes with great opportunities, but also important responsibilities. One key aspect you need to understand is Amazon's product selling restrictions. Let's break down what these restrictions mean for your business and how to navigate them successfully.

What Are Amazon's Selling Restrictions?

Amazon implements selling restrictions to protect customers and maintain trust in the marketplace. These restrictions ensure that products sold are:

  • Safe for customers
  • Authentic and genuine
  • Compliant with local regulations
  • Meeting Amazon's quality standards

Types of Restrictions

Restrictions can apply at multiple levels:

  • Individual ASINs
  • Specific brands
  • Entire categories
  • Sub-categories
  • Brands within certain categories

Note: Some products may have multiple layers of restrictions, requiring separate approvals for each level.

How to Check if You Need Approval

  1. Log into Seller Central
  2. Go to "Add a Product"
  3. Click "Show limitations"
  4. Review any restrictions or requirements listed

The Approval Process

If you discover you need approval to sell a product:

  1. Submit an application through Seller Central
  2. Provide required documentation, which may include:
  • Purchase invoices from manufacturers or authorized distributors
  • Product photos
  • Compliance certificates
  • Safety documentation
  • Other category-specific requirements

Important: Not all restricted products accept applications. If you see "Your account does not qualify" or there's no "Apply to sell" option, that restriction cannot be lifted at this time.

Managing Ongoing Restrictions

Keep in mind that:

  • Restrictions can change over time
  • Previously approved products may become restricted
  • New documentation may be required periodically
  • Performance issues can affect your ability to sell restricted products

What If Your Application Is Declined?

If your application is declined, you can:

  1. Review the rejection reason carefully
  2. Gather new or additional documentation
  3. Submit a new application when ready
  4. Monitor for any changes in restrictions

Pro Tip: Keep detailed records of all your approval documentation, as you may need to reference them later.

Best Practices for Success

  1. Research restrictions before sourcing products
  2. Maintain high-quality documentation
  3. Stay informed about category requirements
  4. Monitor your account health regularly
  5. Keep records of all approvals and documentation

Remember: Amazon Selling Partner Support cannot provide additional information about certain restriction decisions. The best approach is to monitor the categories you're interested in and watch for changes in restrictions over time.

Selling Applications FAQ

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Seller_AlYpsVHv0gj21
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I know there have been numerous discussions on these subjects but I think it is worthwhile to clarify the current position.

This morning I have tried to list a book publitshed by Thomas Nelson & sons. Amazon say I need permission to sell this "brand" . The requirements for this permission are quite beyond the normal second hand bookseller.

Also I tried several weeks ago to list several books without ISBNs. I have gone through the very long rigmarole of applying for GTIN exemption. I never heard back from Amazon on any of these applications.

Am I safe in assuming it is now impossible to sell books on Amazon in these 2 scenarios?

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Seller_v2gwMBCAVKDVt
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We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_XUNeUuvrQDpgP

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Seller_Nprc5XWvdLYk9
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"Warning Children can choke or suffocate on uninflated or broken balloons. Keep uninflated balloons away from children. Discard broken balloons at once."

has appeared on the safety warning section of hundreds if not thousands of product pages that are not balloons.

seems the rogue data has come in via the build international listing tool or via amazon retail/catalogue team.

ps

there was a ":" after the word warning in the text but amazon forum thinks that it is a URL :(

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Seller_sVy1wnfoqb0SC
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Prime Day Discounts not working
by Seller_sVy1wnfoqb0SC

I'm at my wits end and Seller Support is shockingly useless, in a way that I just can't fathom for such a big company in 2025. I could honestly cry with frustration. We have a big promotion coming up which hinges on our Prime Day Discounts being in place and I've been trying to enter Price Discounts for weeks now and I fill in the forms, press submit and it just goes back to the first page with no error message but also no price discount in place. It just does nothing. I'm in a useless loop. It makes no difference which browser I use or which device. It's like Groundhog day just going back to the beginning with nothing done in the middle making any difference.

I spoke with support, shared my screen and they opened a case (11270326322). And now all I get from support is emails telling me its with an internal team and they'll get back to me. Forgive me for being sceptical but I've got another support case open that has been with "an internal team" for 4 months now and the apparent internal team hasn't contacted me EVEN ONCE! Nothing. Its so frustrating and I just can't believe this is how an amazing company like Amazon runs. Does anyone have any suggestions of what I can do to get this sorted? I have no faith that support are going to get back to me or get it sorted, so is there anything I can do?

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Seller_iYCrwoyqEYtxD
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Hi

I have been trying to challenge the supposedly "competitive price" of one of our ASINs that we've lost the Buy Box on - I have received this response from Seller Support to my explanation of why the Amazon price is competitive

reply_to_case_email_blurb_content

literally just that. If we needed evidence that Amazon are not taking these cases seriously and just fobbing us off with stock answers it's right there.

Tagging the moderators @Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_Udi0JNbTrsmUV - caseID 11265979792

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Seller_7LeJGUErPQ5of
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buybox eligibility
by Seller_7LeJGUErPQ5of
Amazon replied

Hi Guys,

i am a new FBM seller with no sales yet and have products listed that are lower than the featured price and with free shipping. Have plenty of stock and shipping is also fast. But i am not getting the buybox, what am i doing wrong and where to check this.

help is appriciated.

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Seller_AoyVyQqxOTJjE
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DO NOT HAVE BUY BOX from launch
by Seller_AoyVyQqxOTJjE
Amazon replied

@Seller_XUNeUuvrQDpgP

I have newly launched my products on Amazon. I am the only seller of the products but I still do not have the BUY BOX. I cannot ran ads and it feels like Amazon has set me up to fail as no one sees my products and hence cannot sell as its a new product.

I had the BUY BOX day one of launch on the Amazon US market and it is doing is doing very well.

Can you please look into this for me as I feel, there is no support especially as I am the only seller of the product.

This the parent ASIN: B0F6KWNLCK

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Seller_2lh3ID02BUaih
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Listing Creation Blocked
by Seller_2lh3ID02BUaih
Amazon replied

This is Amazon's problem-solving efficiency. The problem is under investigation, please be patient; we are not responsible for this sector, we are notifying the relevant teams; the problem is under investigation, please be patient; we are not responsible for this sector, we are notifying the relevant teams. . .

If you wait in this cycle, the problem may be solved automatically.

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Listing With One Variation
by Seller_9CLMpIGOKAdx1
Amazon replied

I am trying to create a new listing with only 1 variation which is Flavour. But it's not allowing me to do so and keep asking to add the Size variation (Size turns red). The pack sizes are all the same for this listing.

Any ideas why this is happening?

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Seller_8i94vf42jhIHN
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Different image language for different markets
by Seller_8i94vf42jhIHN
Amazon replied

I'd like German language on the images for my German listing and English for my UK listing.... simple..... not. I've tried uploading manually and it seems not possible to have this work. Raised the case with seller support and have been struggling for months now.

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