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Seller_8SXYvxFTdrCh6
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Seller_8SXYvxFTdrCh6
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AMAZON REIMBURSED ALMOST 30% LESS AMOUNT FOR LOST INVENTORY
by Seller_8SXYvxFTdrCh6

Amazon lost 7 units of a product from the fulfillment center, so I applied for reimbursement of the amount (COST OF GOODS) with case id "11232128652", and Amazon gave me only around 72% of the landing cost back to me, which is absurd, and it shouldn't happen.

Here is the breakdown of the inventory:

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Total Shipped/Receiving = 10

Lost Inbound = 7

Available = 3

Inbound/Reserved = 0

Defective/Expired = 0

Damaged (Potential Reimbursements) = 0

Sold = 3

Refunded = 0

Removed By Seller = 0

Per Unit Cost of Goods = £16.24

Total amount of lost goods = £113.68

-----------------------------------------------

Giving total missing items of 7 units

I only got £82.32 from Amazon instead of £113.68.

What should I do in this case?

@Seller_j9Bd91CW3ZVpr

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP

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Seller_DkdSappiuJyaW
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Pending Orders
by Seller_DkdSappiuJyaW

Hi i am new seller and i have my first 3 orders pending i did the verify payment but they still not been sent not sure what to do?. Thanks

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6 replies
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Seller_aye0bV0gfqDWj
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How is this "Estimated packing discount" working for FBA sellers?
by Seller_aye0bV0gfqDWj

I have a consignment that I can ship to the warehouse using Amazon shipping providers in one box but I notice that I get a £7.60 discount if I split it into 4 boxes.

Cost to ship 1 box - £3.06

Cost to ship 4 boxes - £11.85

Am I missing something or is it going to cost me and extra £1.51 to help Amazon out?

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Seller_X0vet3Xmv1NCI
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Request for Escalation Guidance – Inventory Stuck in Reserved Status
by Seller_X0vet3Xmv1NCI

I’m reaching out to ask if anyone has experienced a similar issue. Our inventory has been stuck in reserved status for over a month, and despite a previous agent informing us that it would be available by June 12, there has been no change.

We are extremely eager to have these ASINs made available as soon as possible, as this delay is having a significant impact on our operations and resulting in financial losses. We understand that Seller Support has certain limitations, but we are hoping for clear guidance or a potential workaround to resolve this matter.

Waiting indefinitely without a concrete resolution is proving to be very challenging. If there is a way to escalate this issue further or have it reviewed by a higher-level team, we would greatly appreciate your advice.

We remain committed to working collaboratively and appreciate any direction that could help bring these ASINs back to active inventory.

case id: 17908071331

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Seller_GiVKopyNJZpci
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Investigation completed – shipment contents counted and confirmed
by Seller_GiVKopyNJZpci

SS is really starting to get on my nerves. ive been through this stupid process multiple times and now they really dont want to reimburse me for items THEY LOSE

They scan it then lose it and say its a normal process

case ID:11263419892 - for Staff

i have a few with this that needs fixing but can someone help me out here.

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2 replies
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Seller_HMxMRdomHkjHi
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Repeat pending order
by Seller_HMxMRdomHkjHi
Amazon replied

For the last three weeks I have had the same item pending for 7 days and then cancelled to be reordered the following day and again pending for a week before cancelling and then reordering again. I know it is usually to do with payments. However, it is a business customer who has had the order pending now for 3 weeks.

Whilst it is pending it is not available for sale, am I being cynical here wondering if another seller has the same item for sale and I am the competition to be removed?

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Seller_94SKZetB1dacs
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FBA Shipment Delivery Delay & Inventory Not Checked-In – Anyone Else Facing This?
by Seller_94SKZetB1dacs

Hi everyone,

I wanted to see if anyone else is experiencing the same issue with FBA shipments recently.

We had an FBA shipment collected by the courier on 27th May 2025, marked as collected on 29th May, and then stayed in transit until 4th June, with delivery confirmation on 6th June.

However, the worrying part is that as of today (30th June), the shipment is still showing as “Checked In” (since 19th June) but none of the units have been added to inventory yet.

This delay affects our sales, especially when we rely heavily on Amazon for fulfilment.

We’ve noticed similar issues a couple of times in the past few months, where either:

The courier took too long to deliver,

Or Amazon took a long time to process/check in stock after delivery.

Just wondering – is anyone else facing delays like this in June 2025, either with courier transit or Amazon’s own receiving process?

Would appreciate any insights or shared experiences. Thank you so much for your attention and participation.

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Seller_sgUFHge0EAyMu
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Recieiving an item that is not recognised.
by Seller_sgUFHge0EAyMu
Amazon replied

Hi

I am FBA seller.

Amazon has sent me an item that is not ours. There is no paperwork with the item. I cannot make the person on chat understand this simple thing.

Who do I return this item to?

I did not order it.

I did not request it.

I did not create a return for it on my sellerdeck. I don't sell this item. It is not my brand.

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Seller_y4rbeyWpANleZ
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Inventory Vanished
by Seller_y4rbeyWpANleZ
Amazon replied

Hello everyone!

My UK inventory suddenly went to zero, even though it was restocked a week ago with a large number of units, and sales were generated after that.

Then, one day, the inventory showed as zero. I created multiple cases, but the response was always the same "We are investigating your concern." Has anyone else experienced this?

Please share your experience, as I am losing profit day by day.

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Seller_hp5rxRjdCYWCR
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Urgent: Shipment Received but Most Units Marked as “Defective” – Possible FC or System Error?
by Seller_hp5rxRjdCYWCR

Hello everyone,

I’m reaching out regarding a serious issue we encountered with one of our recent FBA shipments to Germany (shipment ID: FBA15K7SR9S2), delivered to the HAJ1 fulfillment center.

Shortly after check-in, we found that a large portion of the inventory was marked as “Unfulfillable – Defective.” This came as a shock to us because the product in this shipment has been selling in other Amazon marketplaces (such as the US and UK) for over 5 years with an excellent track record and no history of large-scale defects.

We use strong protective packaging, including EPE foam and sturdy outer cartons, to ensure safe transit. There were no known issues with the items prior to shipment, and all labeling and carton prep followed Amazon’s requirements.

  1. Given this background, we suspect the issue may be due to:
  2. An internal error during receiving or scanning at the fulfillment center,
  3. Or an incorrect classification applied by the system.

We have opened a case with Seller Support (Case ID: 11258301142) requesting a detailed investigation, but so far, the response has been generic and inconclusive.

This situation has had a serious impact on our inventory and sales, and we would really appreciate:

  1. Help from Amazon support to escalate this issue and investigate thoroughly.
  2. Input from fellow sellers – have you experienced similar problems at HAJ1 or other EU FCs?
  3. Any advice on how to push for a more transparent review or get a detailed explanation.

Thanks in advance to anyone who can share their experience or support.

Best regards

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