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Seller_jmXFp26e61jHC
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Seller_sJst3HEp7PivM
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Seller_kuBwa9utmB65l
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Seller_jyL9MDkB0aHNu
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Seller_RguKGMHvWFmo3
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Seller_pQ1d7zlEoylAI
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Seller_tVSdYA9oq6p02
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Seller_yK1HWOOK2l8qE
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Seller_zVfbtLgGimeUb
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Seller_jmXFp26e61jHC
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disattivazione account
by Seller_jmXFp26e61jHC

parlare con operatore

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1 reply
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Seller_sJst3HEp7PivM
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Premium Delivery Eligibility - Appeal
by Seller_sJst3HEp7PivM

Has anyone experienced difficulties with appealing Premium Delivery removal through the appeal process?

I'm now in day 5 of the dispute. The claim is my VTR has dropped to 75%. I buy all of my shipping through Amazon and the tracker ID is automated so this can not be my issue. I have sent numerous emails to the appeals email and I have either a invalid email address used (which is not the case) so I re submit the email again and get the response I need to provide an plan on how to improve. How can I improve an Amazon automation issue?

5 days and going, this is absolute incompetence in my opinion. Any help would be greatly appreciated.

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24 views
6 replies
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Seller_kuBwa9utmB65l
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KYC Appeal
by Seller_kuBwa9utmB65l

Dear Amazon Seller Performance Team

My account has been suspended, and the reason is that the KYC verification did not pass.

All my information is genuine and reliable, and I have submitted it as required.

I would like to be given another chance for review.

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55 views
3 replies
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Seller_jyL9MDkB0aHNu
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Account verification failed!
by Seller_jyL9MDkB0aHNu
Amazon replied

I am writing out of growing frustration and concern regarding my Amazon Seller account, which has been suspended/deactivated due to failed verification, despite me submitting all the correct and valid documents as requested.

I have sent multiple emails and messages through Seller Central, but I keep receiving generic, dismissive responses that do not properly address the issue or provide a clear resolution path. I’ve double-checked my submissions and everything complies with Amazon’s documentation requirements.

  • I am extremely distressed because:
  • I have inventory stuck in Amazon warehouses.
  • I have invested significant money into preparing for sales.
  • I am unable to initiate calls or speak to a human for clarification.
  • The lack of clear communication is making it impossible to resolve this.
  • I urgently need genuine help from someone who can properly review my case, confirm the documents I submitted, and help me reinstate my account. This situation is severely impacting my business, mental health, and finances.

Please escalate this to a senior verification specialist or someone who can intervene.

I appreciate your time and await your urgent response.

Thank you

Kind regards

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2 replies
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Seller_RguKGMHvWFmo3
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How many times do you have to sign in a day
by Seller_RguKGMHvWFmo3

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

6 votes
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480 views
16 replies
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Seller_pQ1d7zlEoylAI
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Restricted Product Policy Violations
by Seller_pQ1d7zlEoylAI
Amazon replied

Good Morning all,

Had the below, not sure how to respond to this, this was listed as a used product, we haven't made any sales, however not sure why it's highlighting it as a toy catergory, when it's a SSD for a computer.

Any ideas how we can respond to this?

Thank you

Restricted Products Policy Violations

View details

This product has been identified as a toy containing rare earth magnets, a rare earth magnet in the “Toys” category, or a rare earth magnet that does not meet our listing requirements. For more information, please go to https://sellercentral.amazon.co.uk/help/hub/reference/external/201743940 We leveraged a combination of automated means to identify this issue and to make this decision.

19 Jun 2025

Kingston SUV400S37/120G SSDNow UV400 120 GB Solid State Drive SATA 3 Standalone Drive, 2.5 Inch, Silver

ASIN: B01FJ4UN76

No sales in the past 12 months

Listing removed

Medium

View listing

Submit appeal

Status: Your submission is required.

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1 reply
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Seller_tVSdYA9oq6p02
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Stuck in Approval Loop – Amazon Auto-Rejecting Compliant Invoice for L'Oréal Professionnel Paris
by Seller_tVSdYA9oq6p02

Hi all,

I’ve been trying to get approved to sell L'Oréal Professionnel Paris, and I keep hitting the same wall — auto-rejection messages with no real explanation, even though my invoice fully complies with Amazon’s requirements.

Here’s what I’ve submitted:

Invoice for 36+ units per product (well above the 10-unit minimum)

Supplier is a UK-registered VAT company with full business info and matching invoice details

All line items include full product names, EANs, batch numbers, pricing, and country of origin

My business name and invoice address match the Amazon account exactly

Invoice is within 180 days

Still, every time I apply, I get a generic auto-message saying it doesn’t meet the criteria — with no specific reason given.

To support the application further, I’ve also gathered:

Tracking numbers for the order

Photos of the products showing barcodes, packaging, and labels

A bank statement screenshot confirming payment to the supplier

I understand the supplier may not be on Amazon’s internal list of “preferred” distributors, but this is a legitimate, VAT-registered UK wholesaler and the invoice follows every single requirement listed by Amazon.

All I’m asking for is a manual review by the Captive Team or Category Approvals Team — not another automated decision.

If any mods or experienced sellers can help escalate this properly, I’d massively appreciate the support.

Thanks in advance.

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2 replies
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Seller_yK1HWOOK2l8qE
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早已降级为个人用户，账户已停用，为什么还会突然扣月租？
by Seller_yK1HWOOK2l8qE

Dear Amazon,

Today, I suddenly received a deduction of -29.36€ from Amazon. However, my Amazon seller account was closed several months ago, and there have been no previous charges since the closure.

Could you please clarify why this charge occurred?

Looking forward to your explanation.

Best regards

ni lai la shop

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46 views
1 reply
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Seller_AVO7TSF4iJKcP
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Order Defect Rate impact on my account for unfair feedback left by buyer
by Seller_AVO7TSF4iJKcP
Amazon replied

Hello to all, the buyer left me a feedback 1 star "I did not receive my package; the seller insists it was left in a safe place but acknowledges it was left outside the front door (and was in all probability stolen). My safe place is inside my porch or with my neighbour . They refuse a refund or a replacement so I have had to buy the product from another seller as my cat has ckd and this was for him. Dreadful service" The item has been delivered with tracking number FT220209558GB via Royal Mail (can't post the link, because Amazon didn't allow me). So the buyer firstly try to get money from me, but told him that already delivered and also have a Proof of delivery(picture taken on delivery time by courier). Now she have the item and money of course.... You can check that when you click on Confirm postcode => RG14 5RG . Of course the software reject my appeal with reason "

We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log." as 99,99% of the cases here... So can you please remove this feedback, because impact on my Order Defect Rate ? Thank you !

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK , @Seller_TSXM2A5nxWSuH , @Seller_gAhPNiLrkfTcr , @Seller_Huz6FT08OxHAR , @Seller_hnDMgUKxMh1V4 , @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_fgtTzyHQfOM1x @Seller_iTgjdgiRqiPsn @Seller_XUNeUuvrQDpgP

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2 replies
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Seller_zVfbtLgGimeUb
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Listing Voilation
by Seller_zVfbtLgGimeUb

Hi All, I have been having issue with my listing for some reason amazon AI or they customer service are taking out all the listing even show proof of purchase from the dealership and brands even the LOA is getting refund why the amazon customer support. I had 1 customer support call me a liar and fraud. Is there any way to get approval on the listing off item.

I need help from the Community to make easy selling on amazon?

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114 views
5 replies
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