Hi everyone,

My Amazon UK seller account was suddenly suspended, and I haven’t received any clear reason from Amazon explaining why.

I’m really confused and unsure how to move forward since I don’t know what the issue is. Has anyone experienced this before? What steps should I take to find out the reason and get the account reinstated?

Any guidance or advice would be greatly appreciated. Thank you!

Hey everyone,

Here’s the situation:

One of the UK accounts I manage recently went through a legitimate ownership change (due to a business restructuring), and I needed to update the business info accordingly. The issue is that Amazon deactivated my account, and I am unable to update anything. The country field in the Business Information section is greyed out and not editable. I can’t change it manually, and the edit option has now disappeared completely.

I tried:

• Opening multiple cases - no reply.
• Checking for the call-back option - not available.
• Writing to different support emails - no luck there either.

It feels like we’ve hit a wall. The system won’t let us update the data, and support just isn’t responding.

Hello, I have two Amazon accounts and both are deactivated, both have no sales, activity and violations, when creating the second one I had problems with verification, which I fixed by closing the first account, then the second one, and no matter how hard they try I can't get anyone to do a general review and see that this is a mistake, I invested a lot of money in trademark registration, labels, packaging and nothing, how do I continue

I have recently decided to give Amazon another go and Amazon is still Amazon. I listed a storage container for AAA batteries that I designed and make myself in the handmade section. I am then accused of violating the trademark of a company called 'AAA products'.

I then get this response;

Hello from Amazon Selling Partner Support,

Thank you for reaching out. We are here to assist you with your case.

We can understand that you have requested regarding the ASIN re instatement issue .

We do acknowledge that you are facing issue regarding your recently removed listing for B0F6NQ51KY, B0F6NT9V63, B0F6NS7TP7, B0F6NPGGNH and B0F6NSH39C.

During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and **AAA PRODUCTS ** products can only be listed by authorized licensed sellers. After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated. We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.

I have tried twice to show them that this is my own product and has nothing to do with 'AAA Products' but they just don't listen. 'AAA Products' don't even sell anything remotely close my product. I also have not even used the word product in my entire listing.

How do I find out why they think this? How do I get them to listen to me? Am I just doomed to live in a loop and should give up on trying to sell the product on Amazon? Selling on Amazon is the absolute worst experience of any platform I have ever been on. Every time there is an issue it is looped again and again with no one who will listen.

Case ID:11066551232

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

Before searching on google and other places - ill appreciate if someone knows the legal department address where i can send letter befor action to amazon.

Seller support provided me US address and bluntly told me thats the only address they can provide and i thnk thats not true - UK seller wants to take legal action for the problems caused by amazon UK should have someone to approach in UK or did we gave that to US :)?

Nos sure explaining my reason will help - but in brief started on amazon in 2011, grew and runined in last year what i belive and as amaozn acknowledged even was am erro from amazon side.

Hope they amazon dont strike with the iron hammer and close my account for writing this.

BTW - my account is fully operational and in pristine condition and with zero warning or alert at the moment.

Pranav