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Seller_7YS6jSUvBiTZN
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Seller_7YS6jSUvBiTZN
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KYC nightmare
by Seller_7YS6jSUvBiTZN

3 months ago we received notification that we needed to submit documentation under the KYC process. Every day for months now we have uploaded EVERY document requested, often on more than one occasion, only to be met with an new request [often for a document previously uploaded]. Seven days ago our inventory was stranded essentially rendering our listings closed.

I have spoken to seller support more than 20 times with the same result. I have spoken with inventory support more than 20 times with the same result. One team points you at the other and then vice versa, until the latest document uploaded is superseded by a new request for documentation [often EXACTLY what has previously been uploaded].

All this time Amazon refuses to release the seller funds [£83k at last count] and now I'm losing £20k per week because my inventory is stranded.

I don;t understand why Amazon would want to stop a success product trading on their platform

Any ideas?

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Seller_i38MVIJDH23AY
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Not able to reply on cases
by Seller_i38MVIJDH23AY

In the past I have often had problems not being able to reply on a case. The only options were live chat or live support. No one has got half a day spare to be frustrated by them.

Today I have not been able to reply to any of the cases. So when they reply with nonsense I have to open a new case referencing the previous case.

In some instances I am now on my fourth case, referencing the third case which references the second case which references the first case.

It won't surprise anyone to hear this is resulting in failure. Is this happening to everyone else?

The only reason it can have been introduced is to make getting issues resolved harder.

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Seller_0KRIjhiWUzS1z
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Invalid Charge Method.
by Seller_0KRIjhiWUzS1z

Hello,

This morning, I received a notification regarding an "Invalid charge method", which has resulted in the deactivation of my Seller account. I have been using my company’s debit card as the charge method for over 10 years without any issues.

Despite attempting to update the payment method to my Amazon Prime credit card, I continue to receive the same error message:

"Unable to charge - We are not able to charge your account. Assign a valid charge method to restore full access to your seller account."

As a result, I am currently unable to fulfill pending orders due to the account restrictions. I opened a case and was informed that I need to wait 48 hours for the charge method to be validated after updating.

Has anyone experienced a similar issue or have any suggestions on what I can do in the meantime? Any advice would be greatly appreciated.

Thank you!

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Seller_eLqgm9iBEmkSX
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KYC Verification (Account been down for 7 weeks)
by Seller_eLqgm9iBEmkSX

Our account has been down for nearly 2 months due to KYC verification issues.

We have submitted and changed the documents a couple times as requested, but they keep being denied.

We've adhered to all the requested document requirements, but keep being denied.

We last received a performance notification on the 25th June, re-submitted documents on the same day, and heard nothing. I was told it would take 5 days to review.

I've sat on live chat several times and each time I get told an 'internal team is investigating and will contact you by email' and then I never receive anything by email.

Can anyone help? We're missing out on a lot of revenue for our business during this extended down time

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Seller_RmiZ6zz4yGXMO
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Unfair AtoZ claim for DELIVERED item
by Seller_RmiZ6zz4yGXMO

Please tell me how a tracked Royal Mail item 206-3057459-2293100 can then allow the customer to claim back and win using the AtoZ system.... My appeal was also denied due to insufficient evidence... I sent the tracking number and screenshot along with a link to the Royal Mail website, what more do you want?!!

It isn't the money it is the principal. The item is marked as delivered and that should be it from an AtoZ stand point.

Let's see if anyone from Amazon gives a parc but when the appeal to the appeal is not allowed and there is literally no way to contact anyone what other choice do we have with this one way system Amazon like to run.

Terrible customer service and when I deliver products I want protection for this sort of thing.

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Seller_TaqHJBR54T3hB
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@Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

Hi,

My seller account was de-activated this morning. I had uploaded different documents as asked, multiple times over the last few weeks. However, I believe none of those documents were actually considered? I can provide whatever verification is required, can someone help me with this please? Thanks

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Seller_MMbRH74laaJW5
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Yeserday afternoon I got an email saying I need to update payment method and had 0.20p go out my bank multiple times from amazon ae and now I'm going out my mind as I have all my monday morning orders to fulfil and cannot get into my account!

I have added my same card again and it says it can take 48 hours but in the meantime I have no access to orders and will get late dispatch and negative feedback this is absolute insanity!

How did you manage to sort this please as the seller support was no help at all.

Has any one been able to resolve this please??

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Seller_fNYKYlAExSjcL
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@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_Udi0JNbTrsmUV

Good evening all,

We are going round and round in circles with Case ID 11201125692 regarding an ASIN B075DFHSW6 whose listing has been suspended incorrectly. It is claimed that the ASIN does not comply with the Amazon UK Bladed Product Policy, despite the product not containing any blades and not being a bladed article itself.

We have provided all the requested evidence in the Case ID 11201125692, but we continually get rejected with no further information to be able to identify the exact piece of information (or lack of) in the images and on the PDP to correct to re-instate the listing.

For reference, this issue has happened several times before and we were always able to correct the incorrect classification as a bladed item. Those Case IDs are 11988696461 and 5681231692.

Please can you kindly help us to escalate and resolve this problem?

With best wishes,

James Stott / Managing Director / Inbound To Anglia Ltd

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Seller_MwB38aKWkUXEX
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buyer feedback not related to my shop
by Seller_MwB38aKWkUXEX
Amazon replied

Hi there,

I recently received a negative feedback stating: "Package did not arrive. Refund received."However, the parcel was dispatched on time, I closely monitored the delivery, raised a ticket with Evri, and issued a full refund as soon as it was confirmed lost.

I contacted Amazon to review the feedback, as the issue was entirely out of my control, but unfortunately they weren’t able to assist. I’m now reaching out here in case someone may be able to help with having it removed.

I would be very grateful for any support with this.

Thank you, Em

@Seller_Huz6FT08OxHAR

@Seller_z3k8APxGfbQEK

@Seller_hnDMgUKxMh1V4

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Seller_6HfoDANOeFgjn
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please refer to case ID 11104656892. i have been selling this asin since feb 2025 withotu any issue but all of sudden today it was removed due to compliance issue. is says"Request selling approval for policy compliance. Reason: Product requires approval to sell." but upon clicking it, amazon says: We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Home Improvement category in Collectible condition(s)

Other Home Improvement category in Refurbished condition(s)"

this is strange as i have already been selling this product. please fix this asap.

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