3 months ago we received notification that we needed to submit documentation under the KYC process. Every day for months now we have uploaded EVERY document requested, often on more than one occasion, only to be met with an new request [often for a document previously uploaded]. Seven days ago our inventory was stranded essentially rendering our listings closed.

I have spoken to seller support more than 20 times with the same result. I have spoken with inventory support more than 20 times with the same result. One team points you at the other and then vice versa, until the latest document uploaded is superseded by a new request for documentation [often EXACTLY what has previously been uploaded].

All this time Amazon refuses to release the seller funds [£83k at last count] and now I'm losing £20k per week because my inventory is stranded.

I don;t understand why Amazon would want to stop a success product trading on their platform

Any ideas?

In the past I have often had problems not being able to reply on a case. The only options were live chat or live support. No one has got half a day spare to be frustrated by them.

Today I have not been able to reply to any of the cases. So when they reply with nonsense I have to open a new case referencing the previous case.

In some instances I am now on my fourth case, referencing the third case which references the second case which references the first case.

It won't surprise anyone to hear this is resulting in failure. Is this happening to everyone else?

The only reason it can have been introduced is to make getting issues resolved harder.

@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_Udi0JNbTrsmUV

Good evening all,

We are going round and round in circles with Case ID 11201125692 regarding an ASIN B075DFHSW6 whose listing has been suspended incorrectly. It is claimed that the ASIN does not comply with the Amazon UK Bladed Product Policy, despite the product not containing any blades and not being a bladed article itself.

We have provided all the requested evidence in the Case ID 11201125692, but we continually get rejected with no further information to be able to identify the exact piece of information (or lack of) in the images and on the PDP to correct to re-instate the listing.

For reference, this issue has happened several times before and we were always able to correct the incorrect classification as a bladed item. Those Case IDs are 11988696461 and 5681231692.

Please can you kindly help us to escalate and resolve this problem?

With best wishes,

James Stott / Managing Director / Inbound To Anglia Ltd

Hi there,

I recently received a negative feedback stating: "Package did not arrive. Refund received."However, the parcel was dispatched on time, I closely monitored the delivery, raised a ticket with Evri, and issued a full refund as soon as it was confirmed lost.

I contacted Amazon to review the feedback, as the issue was entirely out of my control, but unfortunately they weren’t able to assist. I’m now reaching out here in case someone may be able to help with having it removed.

I would be very grateful for any support with this.

Thank you, Em

@Seller_Huz6FT08OxHAR

@Seller_z3k8APxGfbQEK

@Seller_hnDMgUKxMh1V4

please refer to case ID 11104656892. i have been selling this asin since feb 2025 withotu any issue but all of sudden today it was removed due to compliance issue. is says"Request selling approval for policy compliance. Reason: Product requires approval to sell." but upon clicking it, amazon says: We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Home Improvement category in Collectible condition(s)

Other Home Improvement category in Refurbished condition(s)"

this is strange as i have already been selling this product. please fix this asap.