Hi Amazon Team, Moderators, and Fellow Sellers,

We are Photographic Solutions, the brand owner and manufacturer of PEC*PADs — professional-grade, non-abrasive cleaning wipes used worldwide for cleaning camera sensors, lenses, negatives, and other delicate photographic surfaces.

We are posting here publicly in hopes that someone at Amazon will finally recognize the severity of the ongoing issue affecting our brand and multiple authorized sellers.

🔴 What Happened

On March 7, 2025, Amazon mistakenly flagged PEC*PADs as "Solar Eclipse Glasses." As you can imagine, this is completely incorrect. PEC*PADs are not eyewear, not intended for solar viewing, and pose no safety risk whatsoever.

We immediately submitted an appeal, and on that same day, Amazon confirmed the classification was wrong, the violation was removed, and the listing was reinstated.

However, despite the appeal being accepted and resolved:

⚠️ What Is Still Happening

• Amazon has automatically refunded thousands of FBA orders for this ASIN (B0001M6K24) across Amazon UK and EU.
• To date, our sellers have lost over £30,000, and we believe that figure could be double once the full impact is known.
• Amazon also sent thousands of “product recall” emails to customers falsely stating the item was recalled for being unsafe for viewing a solar eclipse — which is completely false and has severely damaged our brand reputation and our sellers’ businesses.
• Seller Support has been unresponsive, closing cases, or sending copy-paste replies that don’t address the issue.
• One of our UK sellers is now facing possible bankruptcy due to over £20,000 in deductions, despite having a spotless account health record.

✅ Key Facts

• PEC*PADs are NOT solar viewing products — they’re cleaning wipes.
• There is NO product recall.
• We are the brand owner and manufacturer, and no safety concern has ever been issued by us or any authority.
• The problem stems from a mistaken internal classification by Amazon.

🙏 What We’re Asking

We are urging Amazon to:

1. Immediately stop refunding orders for this ASIN.
2. Remove the false “safety recall” messaging sent to customers.
3. Reimburse sellers who have been impacted by this error.
4. Assign this case to someone in Escalations or Executive Support who can properly address brand-level misclassifications like this one.

We are happy to provide all supporting documentation, including the appeal approval, product images, and case IDs.

Please help us resolve this serious issue that has gone far beyond a simple listing error. Multiple businesses are being harmed, and a brand with decades of trusted reputation is at risk due to an automated mistake.

My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.

The case has been "Status: Our evaluation is in progress" for over 5 days!

Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.

@Seller_Huz6FT08OxHARYou have previsouly been helpful, please can you help in this case. Thanks.

@Seller_DNQGSsdC7DccM

Hoping you can help us with 2 feedback removal requests, the cases cannot be reopened and seller support just keep telling us to reopen the case, which is not possible.

206-3979169-2608354 , customer ordered a vacuum and then requested return stating they found it elsewhere for cheaper, fair enough, they stated in messages to us that they hadn't even opened it and just returned straight away. Upon arrival back to us we discovered they had switched it for a completely different model and returned us some old battered thing with different serial numbers. We refused refund and created case with amazon who agreed we shouldn't have to refund from our account. Now the customer leaves us a feedback with a false statement SET AS THEIR NAME instead of in the feedback box, ' Steamer. Angry to have been sent a used product in bad state. Obviously been returned as nit wanted/faulty and just sent back out ' this was their name. 1. Completely going against their original return reason. 2. Contradicts their message to us saying they hadn't opened it. 3. And most importantly it is untrue.

026-5062190-5225902 , Customer feedback is a product feedback and how it's different to their memory. Feedback request originally denied as brand had been re gated whilst we submitted invoice to amazon. Invoice now submitted and amazon have confirmed can carry on selling but cannot reopen case to clear this feedback.

PLEASE HELP!!!!!

Hello, long story but my account was deactivated on 12/11/2024

The issue i'm facing now is that amazon have my remaining inventory on hold and they are currently unavailable for removal unless i can provide proof of purchase.

Amazon emailed me saying "In order to demonstrate the authenticity of your inventory, provide information about where you source your products that would demonstrate that they are genuine products."

In response to that email I sent them a few invoices via email (which they have responded to and released some of them from hold), however, i later sent them more invoices for the remaining inventory and they have not responded to me nor have they removed that inventory from hold.

then amazon sent me an email to "complete a virtual verification over a video interview" to "demonstrate the authenticity of your account and inventory"

i have followed the on-screen instructions in the Virtual Identity Verification Form on the email, and i'm still yet to receive any update, or be scheduled a video interview.

i brought this exact issue up to a previous amazon support agent and they said "If you couldn't complete the first interview, you'll be informed in the next days if a second interview can be scheduled. Selling Partner Support does not have any authorization about this rescheduling. Please wait to be reached by the relevant team. We appreciate your patience".

however amazon themselves just emailed me today saying "As of April 4, 2025, your inventory that’s been stored over 270 days (aged sellable inventory) or your inventory that’s been deemed unfulfillable will be removed from our fulfilment centres"".

Long story short, i'm trying to recover my inventory, amazon isn't responding to the invoices i send them, i'm unable to complete the qualtrics virtual verification amazon is asking of me because the link they sent me says 'session expired', my inventory will be disposed of on 04/04/2025, and amazon has disabled my ability to respond to cases.

can an amazon agent please respond to this discussion and assist me with this issue please, i've tried to contact you guys several times but my issue is not being understood,

i'm running out of time and i would like to have this sorted as soon as possible please.

@Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6

if any of you are reading this, your help would be greatly appreciated.

Our sales have dropped of a cliff overnight. As far as I can see our account is "healthy", nothing's jumping out at us on the seller performance dashboard. I've checked a number of ASINs that seller central say we should have the featured offer on (two green ticks) and we don't have the buy box on any of these items. Seller suport is as useful as ever. The really odd thing is that we have a number of products that are completely exclusive to us and even on those products we dont have the buy box despite there being litterally no other sellers on those items.