We have been selling a glucose / uric acid meter for the last 5 years on Amazon platform with no compliance issue and suddenly amazon system flagged our product as for professional use or need a prescription. We have appealed many times, and we are receiving the same automated message as (Identified as for professional use or need a prescription). We asked amazon for a human review by we are still receiving the same automated message. This is causing our business a lot of financial problems.

I appreciate if someone can help.

Fai

Hello, if anyone could possibly help or advise it would be greatly appreciated.

Yesterday, we had two of our top selling listings blocked because of of a potential safety concern. These listings bit have around 30 child asin colour variations each. These two listings account for around half our our daily sales.

They are sports socks so very confused how there can be any safety concerns with them. I own the brand and I own the IP to the brand. We are the manufacturer of the socks. So the items do not need DOC’s or test reports.

I spoke to the account health team on the phone and she explained to me that there has been a product recall on the product, which is entirely false, as we own the brand! I have appealed one of the socks for now, and explained this. Obviously we are losing a lot money each day these items are not available for sale. If anyone has any experience on this please share your thoughts. Please see the email below

Many thanks

Dear seller,

We are writing to let you know that the product(s) listed at the bottom of this message have been removed from sale on Amazon.co.uk marketplace.

Why is this happening?

Your product(s) has been removed from sale due to a potential safety and/or non-compliance issue. You can learn more about safety and compliance policies here:

https://sellercentral-europe.amazon.com/gp/help/GUH6FA4XSJ2LZFLY

Note: All pending customer orders will be cancelled, and you should not seek to ship any pending orders for this product yourself.

How do I reinstate my products?

In order for the reinstatement request to be considered, we need to receive the following evidence as a minimum:

For food products (food and food supplements):

• Images of product labelling showing all mandatory labelling requirements or a PDF document showing the full compliant product label; and

• Confirmation that the detail page information is in line with the product labelling.

For non-food products:

• Declaration of Conformity (DoC) if applicable to the product/Proof of registration with CPNP (if cosmetic);

• Test reports to back up the DoC;

• Images of the product and packaging showing all mandatory markings and labels; and

• Copy of the user manual

How do I send the required information?

Any appeal of this decision will be handled via a reinstatement request. Contact Seller Support on how to initiate the reinstatement process. All relevant documentation can be submitted via Seller Support.

What happens next?

If you do not send the requested information, your products will remain unsellable.

If you are a Fulfilment by Amazon (FBA) seller, you will be temporarily unable to create a removal order for the affected product(s) for a period of 30 days. After 30 days, create a removal order in Seller Central to arrange for the removal or disposal of any affected product(s) in our Fulfilment Centres. If you are unable to create a removal order after 30 days, contact Seller Support for assistance. The remaining stock will automatically be disposed after 60 days of being unsellable.

We remind you that you are responsible for the products you list on the Amazon.co.uk marketplace, and for complying with our policies and all applicable laws. You will not be penalised for the first-time removal of these listings. However, we prohibit re-listing of the affected product(s) on the Amazon.co.uk marketplace. Note that further listing of these affected product(s) on the Amazon.co.uk marketplace may result in the removal of your selling privileges.

We are here to help

As your products were removed from sale for safety and/or compliance matters, consult the below Product Safety and Compliance seller help pages for further information:

https://sellercentral-europe.amazon.com/gp/help/GUH6FA4XSJ2LZFLY

Amazon will not give legal or compliance support beyond the help pages already published. For food products, make sure that all non-compliance issues are addressed before requesting reinstatement as only one reinstatement request will be considered without supporting evidence from a third-party consultant. If you need further support, we suggest that you seek external food compliance and/or legal advice.

Thank you for your prompt attention to this matter.

Regards,

Amazon

www.amazon.co.uk

Hi

Does anyone know where I put my Germany EPR: Country-Batteries number?

It's not on the normal Compliance Information for Extended Producer Responsibility (EPR) page for some reason, and Amazon customer service are telling me to do this but nothing is showing regarding batteries and anywhere to put the number in?

To submit your registration number on the Compliance Portal, kindly follow these steps:

1. Choose the country from the top-left corner of the Seller Central page, next to the Amazon Seller Central logo. In your case, it must be Germany.

2. On the side panel, go to Performance > Account Health .

3. Under Policy Compliance, go to Regulatory Compliance.

4. You will see a red exclamation mark if there are any issues that need immediate attention.

5. This new page that opens is a comprehensive issues dashboard for all compliance policies and product categories. From this list, find the row that mentions EPR: Country-Batteries.

6. In the Next steps column, click Submit.

7. This will open a new window showing 'What is this for' from where you must submit the batteries registration number for that country.

8. Click Submit, after which you will see a window informing that you have successfully submitted the registration number. You will receive a decision on your submission within 5 business days.

9. If you require further support, you can click Get Help tab at the bottom of the window at any time during the submission process to contact Selling Partner Support.

10. Repeat these steps for every EU store where you sell batteries by changing the country from the top.

Any help would be great and I am not should when the option isnt there to just add it with all the other EPR numbers in the Compliance Information for Extended Producer Responsibility (EPR) page??

Thanks

Andy

So we sell hand tools...for some inexplicable reason a pair of wire cutters which we've sold for years, got placed into Hazmat review (delisted/unbuyable)

There is ZERO hazmat about this product ...the body is steel, the handles are basic PVC

Methinks, doh...their bots have got it wrong...so I uploaded an SDS exemption sheet...after a couple of days the result ..."unable to classify" ...unbelievable, it would just need someone with a bit of basic common sense to just look at the product picture ....a pair of wire cutters!

I then raise a case...SS say, we've now sent it to the dedicated team ...then nothing (it's now something like 2 weeks since this product has been deactivated)

it beggars belief that Amazon could be so incompetent. As a seller who's sold on Amazon for 12 years now, this is literally the hardest it's ever been...problem after problem after problem.

Hi Amazon Forums Team,

As of sometime this morning Amazon have determined ASIN: B09SQ8P4F8 as restricted and we are unable to sell this item, even with an inbound FBA shipment as we speak. We have sold this item for numerous years and is one of our top sellers and will be a detrimental loss to the business should this continue.

Can someone explain how we can overcome this? A listing we created and sold for several years as somehow been deemed restricted as of this morning 25th March.

Many thanks,

CASE ID: 10953626522