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Seller_WNzIXaulIhhKj
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Product Incorrectly Classified – Causing Major Sales Loss
by Seller_WNzIXaulIhhKj

Hello everyone,

I’ve been selling a product for several months as New, with around 400 units sold per month. However, I recently received a message saying my product is now classified under:

  • rp_3p_offer in conditions: New, Used, Refurbished, Collectible

  • Or under Beauty category in conditions: Used, Refurbished, Collectible

This is incorrect.

My product:

Is not part of the rp_3p_offer program

Is not listed under Beauty as used/refurbished

Has always been listed as New and is a brand-new item

Due to this misclassification, customers can no longer buy my item, and this is causing a major loss for my business.

Has anyone experienced this before?

What is the best way to escalate this to the correct Amazon team for urgent correction?

Thank you in advance for any help.

Best regards,

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Seller_C591WpjD1j3bx
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Product Safety: The appeal review has been approved, but the product has not been restored yet
by Seller_C591WpjD1j3bx
Amazon replied

My product has been removed due to product safety issues, I submitted the materials to appeal to the relevant team.

The case(11007497712) team replied that my product review application has been approved and will resume in one business day. However, several business days have passed and the product has not yet resumed online.

(The Case 11007497712 cannot be opened anymore.)

Please help me, what should I do next?

Thank you very much.

sincerely,

0toone

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Seller_v2gwMBCAVKDVt
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ASIN Reinstated After Blade Review – Now Inactive Again with Conflicting Support Responses
by Seller_v2gwMBCAVKDVt
Amazon replied

We’re really hoping someone can help or point us in the right direction.

Last week, one of our ASINs was flagged and placed under review for being considered a blade. After the review, the ASIN was reinstated and everything seemed resolved.

However, today the same ASIN has suddenly gone inactive again. Seller Support is now telling us we are not approved for the category, and they’re giving us this message:

“We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Outdoors category in Refurbished, Collectible condition(s)”

After doing some digging, it seems this is once again related to Amazon’s policies on bladed items — even though we already went through the review and were reinstated.

The frustrating part is that Seller Support just keeps replying with the exact same generic message, without addressing the fact that the ASIN had previously been approved.

We’d really appreciate any guidance or escalation advice from those who’ve been through this. Thanks in advance! Please can someone help

@Seller_mIRnuhdx7l5sN

@Seller_Udi0JNbTrsmUV

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Seller_OZgfKypqmllHa
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The product has been removed for half a year, please help us solve it as soon as possible!
by Seller_OZgfKypqmllHa

Dear Amazon team:

We have encountered a tricky problem and need your help. Our account has two products that have been removed from the EU sites including Germany, France, Italy, Spain, the Netherlands, and Belgium. We have provided the conformity statements, testing reports, packaging drawings, and usage instructions in various languages for these two products as per your request, but the appeal has been consistently rejected due to the lack of signature in the conformity statements. However, in reality, our conformity statements contain signatures. Another reason for rejection is that the instruction manual needs to include six languages: DE/FR/ES/IT/NL/BE, but there is actually no Belgian language. Therefore, it is not a problem for us to provide instructions in five languages: DE/FR/IT/ES/NL. At present, we can only appeal through a case because the records in the backend have disappeared. Could you please help us check the reasons for the rejection of the appeal? Even though we have submitted compliant materials, it has been consistently rejected. Could you please help us submit it to the internal team for a second review? Thank you, the relevant case IDs are 11086927552 and 11086884012.

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Seller_PY6qN1rPPfY0J
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Red 'Frequently Returned' Banner destroying Sales
by Seller_PY6qN1rPPfY0J

Hi There,

Has anyone else been the victims of this brainless decision by Amazon to start putting red 'Frequently Returned' banners on product pages?

A banner has appeared on one of my listings for a pair of sunglasses that have been on sale for over 15 years, with an excellent record of customer satisfaction and feedback. Unfortunately for me, 'poor fit' is a frequently used excuse by customers when they want to return something without having to pay the return postage - also, this particular product is ideal for skiing, so you get some customers who buy them, go on their ski holiday and then return the glasses for a refund so they've effectively 'borrowed' them for free.

My sales of this leading item in my range have tanked, going from around 60 units a month to three.

Is anyone else a victim of this? What can we do about it? if these banners start turning up on my other leading products it could totally ruin my business.

Typical Amazon isn't it, you get a bunch of overpaid young executives who haven't got the first clue what sort of impact these things have on people's livelihoods, sitting around some posh table in a glass-walled air conditioned office coming up with this dross in order to justify their jobs. It makes me seethe.

I'd be interested to know the thoughts of others suffering this cancer.

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Seller_NbVRNVFKqcciN
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"Counterfeit product" seller reviews being struck out by Amazon due to FBA
by Seller_NbVRNVFKqcciN
Amazon replied

Example:

So I can report them, what UK government agency is responsible for handling this? The Competition and Markets Authority? Some consumer safety body?

Additional question: how to report this seller to Amazon?

I have already done the following:

  • Reported seller to 6x brand owners of the brands they are selling relabelled or potentially counterfeit products of
  • Reported seller to Action Fraud
  • Reported 5-10 listings to Amazon for having incorrect brand information

I did all this yesterday, so time will tell if something is done.

How did I come across this seller? When trying to list a legitimate product, I used the 'add a product' tool and listed as normal. Everything looked the same apart from a small logo on the image, which I did not notice. The product was listed under a trademarked brand (not the right brand) and so the seller reported my listing as counterfeit (despite that they are infringing the intellectual property rights of the actual brand owner)

The seller is also using fake EU-responsible person names and addresses on its products sold on Amazon EU marketplaces.

The seller's company (and IP representative) is based in the UK, with a British director and full shareholder.

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Seller_On5nSdbOedUOB
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How to list artwork with Trade Mark Words
by Seller_On5nSdbOedUOB

Hello,

How do sellers sell products with trade mark words in them?

I am trying to sell land rover artwork but all my listings are being removed / supressed because they use term " Land Rover"

I see mugs, t-shirts, wall art with land rover in the listings but when i try and post my art work i cant use the terms. Support are unhelpful as usual.

Please advise on how others do this?

Thanks

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Seller_TVn4OucbJDdWO
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When can our lisitng be reinsated!!??
by Seller_TVn4OucbJDdWO
Amazon replied

Hello Amazon team,

Please help. Please!

In Apr, 2024, our listing ASIN B091YVB3JV was removed as Amazon received notification from UK custom that our product package did not meet requirement.

After appealing, we proved that our package met regulation requirement, but Amazon still asked us to remove all inventory from Amazon center before the listing can be reinstated. We removed and removed until the inventory shown in seller center as "0", but!! when we filed case asking Amazon to reinstate the listing, we were told that there is still 1 inventory in stock.

The ridiculous thing is that, we seller cannot see any inventory in seller center, nor can we remove it! Amazon said that they will contact the inner FBA team to remove the inventory, but it has been over another 6 months!!! Still no process.

We kept urging and checking, but kept being asked to wait.

This is ridiculous! A seller has been waiting for more than 1 year but listing still can not be reinstated, and the seller cannot do nothing but wait!

I really need help to reinstate my listing, what can I do?? Please help!

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Seller_UkYN1iRyyYzaX
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Food and Product Safety
by Seller_UkYN1iRyyYzaX
Amazon replied

One of my top selling ASIN's was removed 5 days ago due to a food and product safety issue, I believe this was because of an allergic reaction from a customer although this has never been confirmed (Only confirmed when I tried to list a variant of this product around the same time).

All documents sent to Seller Support, letter from the manufacturer, test reports, product labels etc. The case has been transferred to their internal team for information.

Any advice on how to get this product reinstated? I have lots of subscribe and save subscriptions and obviously the ranking will be destroyed by now. There is nothing wrong with the product, I don't understand how 1 customer report can cause this.

CASE 10953364832

@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

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Seller_g7nMACNXyGBCn
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Is it normal for a product audit to be over 180 days old and still not get a result!
by Seller_g7nMACNXyGBCn
Amazon replied

From October 31, 2024, submitted my product for compliance review. On Feb 21, 2025, Amazon team accepted the product file and informed me that I need to remove all the inventory on Amazon for this ASIN. However, until now Amazon still replied that it was under review and started abandoning my product inventory (over 7000 pieces) without any notification during the inventory review. After discovering this, I promptly contacted the Amazon team and stopped their behavior. But five days later, they once again disposed of my product inventory.

The product has been stored in Amazon's warehouse for too long, which is not caused by me, and the storage fees and account sales affected during this period are all borne by me. They actually abandoned my product inventory! I just want to apply to speed up the review process now. I will remove my products and reduce storage costs. I will no longer sell this product on Amazon, even if it has been approved. I am really helpless and hope to receive help from the Amazon community.

Please refer to CASE ID 10472354002.

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