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Seller_mIRnuhdx7l5sN
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Share Your Experience with the Manage Your Compliance Dashboard
by Seller_mIRnuhdx7l5sN

Hi Sellers,

We’re gathering feedback on the Manage Your Compliance dashboard, designed to help you manage product compliance requirements more efficiently, and we want to hear how it's working for you.

Whether you use it regularly or have only recently discovered it, your insights can help shape improvements. If you're unfamiliar with it, feel free to check out the Manage Your Compliance Dashboard video for a quick overview.

Here are a few questions to consider:

  • Is the dashboard easy to navigate and understand?
  • What parts of the workflow work well for you?
  • Have you encountered any challenges or areas that could be improved?

Please note: This check-in is not about specific case reviews or decisions. We're focusing on the usability and functionality of the dashboard itself. Your feedback will be shared with the relevant UK teams to help guide future improvements.

Thank you for taking the time to share your experience.

Kind regards, Ezra!

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Seller_FdWKBkhV7283K
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Amazons fair pricing policy
by Seller_FdWKBkhV7283K

Come on Amazon what is it all about. I have books for sale that aren’t available, yet I can’t list them. You state available from (whatever date 6 months or so away) which keeps moving week by week and in reality it’s never available. Then this is acceptable, I’m sorry but it doesn’t make sense

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Seller_w4q7VJEqQNe4P
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Application for the Resumption of Restricted Good
by Seller_w4q7VJEqQNe4P

Hello,

My product has been deemed unacceptable for sale on Amazon, but I have relevant documentation proving that my product is not prohibited. I hope you can help me resolve this issue.

Case ID: 11220121542

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1 reply
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Seller_c4QzzgBeyIZrz
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Brand Approval
by Seller_c4QzzgBeyIZrz
Amazon replied

Can you please review this?

I have uploaded the emial chain from the brand confirming i have purchased alongside the invoice

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Seller_xh5nGgLkmdaka
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SDS requirement for classified non-dangerous good
by Seller_xh5nGgLkmdaka
Amazon replied

Hello,

I've been selling a product for a while but the last batch of stock I sent in has been in FC processing for weeks and yesterday I received an email asking me to upload an SDS for the product. This is a classified non-dangerous good.

I've uploaded the SDS, which I procured directly from the brand but I keep being told that the item name on the SDS has to match the product name exactly. The wording amazon have given me for the product name doesn't match the product so this is an impossible task.

I've been told if I don't supply the documentation within 14 days the inventory will be disposed of at my expense.

Please can this be investigated? @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR

Case ID: 11213585032

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Seller_22OoXWKuckv6R
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Product recall Jolly Rancher Hard Candy
by Seller_22OoXWKuckv6R

Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

After 30 days:

If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

Perishable goods:

For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

Has anyone else found them in this same position... with perishable items

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Seller_Fuzrs16wIAMuX
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Why is my product as inactive when t says I have zero product violation
by Seller_Fuzrs16wIAMuX

my product has gone inactive and saying I have violation issue when I click on fix listing it says I have a zero product violation on this product so I don’t understand what the issue is and how to get out of it . I already , made 2 sales before this . Please help

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Seller_CMWD52OWtnQVC
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Product Compliance
by Seller_CMWD52OWtnQVC
Amazon replied

I was advised by the Product Compliance team to submit documents for ASIN B09PQKNTJ7 under Case ID 11099168702. We’ve submitted all required documents, and the ASIN was cleared for reinstatement. However, we were informed that old stock must be removed from FCs.

We operate on Seller Fulfilled Prime and have had no inventory in any FCs for over a year, which was also confirmed by Seller Support (Case ID 11127656892). Despite this, the ASIN remains inactive.

It is quite frustrating as it is affecting my sales. Can someone please kindly assist in resolving this?

@Seller_z3k8APxGfbQEK

@Seller_Huz6FT08OxHAR

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15 replies
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Seller_HvT7mhURYVEdG
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Selling Breathalyzer made in korea
by Seller_HvT7mhURYVEdG
Amazon replied

We are planning to sell breathalyzers manufactured in South Korea on Amazon UK.

While certification requirements may vary slightly by device, all of our products are CE and RoHS certified.

Are there any other certifications or approvals that are mandatory, particularly any documentation required by the UK government?

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1 reply
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Seller_zc507pKCTKgN5
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Declaration of conformity Not accepting
by Seller_zc507pKCTKgN5

Please help if there is any Amazon support team member I'm in seriously stressed and going round in circles, my listing will be removed by Amazon on the 29th June. I have submitted all of the documents including the declaration of conformity but I got a reply from Amazon.

"Please be informed that currently we are not accepting Certificates of Conformity as a replacement of EU Declaration of Conformity. "

What should I do? I keep getting the same automated message.

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5 replies
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Seller_ONE1qZ83m4wyb
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Electrical Sockets
by Seller_ONE1qZ83m4wyb

We supply sockets and switches on Amazon and have done for years, now we are finding Amazon removing listings due to 'prohibited to sell universal sockets'

They are standard UK 3 Pin plug sockets so what are we doing wrong?

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