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Seller_56W3LQcclGS1x
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Request for Immediate Clarification on £7,417 Reserve and £5,833 “Other” Charge
by Seller_56W3LQcclGS1x

I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.

I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:

An Account Level Reserve of £7,417.07 was placed on 28/05/2025

An additional £5,833.25 was deducted as “Other”, without any breakdown or justification

My net transfer was only £23.51, despite over £7,200 in sales

I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.

I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.

Could you please:

Confirm what these charges relate to with a proper itemised explanation?

Advise whether any of these deductions are reversible or under internal review?

Escalate this matter urgently to the relevant financial or compliance team?

This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.

Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.

Best regards,

2 votes
0 votes
1.1K views
10 replies
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Seller_MDsJxz8UAahjp
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ACCOUNT SUSPENDED FOR NO REASON
by Seller_MDsJxz8UAahjp

I CANT GET ANY HELP hello anyone here ? @Ezra_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon @Simon_Amazon @Ash_AMZ @Simon_Amazon @Winston_Amazon @Sarah_Amzn @Julia_Amzn @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon @Simon_Amazon @Ash_AMZ @Sarah_Amzn

3 votes
1 vote
1K views
4 replies
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Seller_8OVvPzBgjK8jA
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Subject: £1100 A-to-Z Claim Upheld Despite Proof of Delivery – Advice Needed (GPS, Signature, Image all confirm delivery)
by Seller_8OVvPzBgjK8jA

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

0 votes
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788 views
17 replies
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Seller_MPmOAeSJ0Rmck
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VAT taxable turnover - £90K threshold (inclusive of FBA fees)?
by Seller_MPmOAeSJ0Rmck

Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks

0 votes
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531 views
12 replies
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Seller_CqQyQAIk4tCfe
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Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed.
by Seller_CqQyQAIk4tCfe

verification Failed

We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.

0 votes
0 votes
517 views
3 replies
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Seller_RguKGMHvWFmo3
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Is AI the worst thing thats happened to Companies?
by Seller_RguKGMHvWFmo3

I mean it drives me mad on Amazon from wrong A to Z, to trying to lodge a Case, to auto Seller Support responses.

But then you have AI everywhere, from Live Chat on Bay of E, to Evri, Royal Mail - pretty much most large companies.

I hate it, sends my blood pressure soring.

Getting to the point I want to give up my Amazon business.

9 votes
0 votes
495 views
5 replies
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Seller_J2H5GprhaORbt
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Seller Support . I dread contacting them
by Seller_J2H5GprhaORbt

Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

27 votes
0 votes
492 views
8 replies
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Seller_EEsC3TXT2hJlF
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Account deactivation threatened, under section 3. Virtual interview booking issue. Please help
by Seller_EEsC3TXT2hJlF

See below my issue. Thanks all in advance

0 votes
0 votes
452 views
17 replies
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Seller_jqbsUp5SWIv7A
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What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?
by Seller_jqbsUp5SWIv7A

What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?

0 votes
0 votes
434 views
9 replies
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Seller_RLXCX068q9bgP
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Sudden increase in Deferred transactions
by Seller_RLXCX068q9bgP

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?

5 votes
0 votes
417 views
9 replies
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