Hi all, hoping for some help from the learned folk here.
I had a product that I sold hundreds of units of this year. I've sold it for a few years maybe, and had many sales. Abour 5-6 weeks ago, I had an accusation made that I was selling a fake. There is not a chance this is true, as whilst there are fakes out there, on this item, I check and test every item that comes through my hands before listing (pre-owned)
One accusation has blocked me on this item even though I know it to be false. In fact, the buyer in their return claimed the item weighed different to the manufacturer weight value...I checked when it was returned...it was the same as manufacturer value and same as other stock of the same item. So the whole allegation was false.
I provided all my invoices to Amazon and they said they could not verify the invoices and blocked that item.
I truly firmly believe I have never sold a fake of this item, and I truly believe a rival seller has made a purchase and made the accusatiob. I have reason to believe this as the same thing happened last year: one single accusation let to my sales being blocked on the same item, and then randomly a few weeks later, the item was unblocked without ANY input. I firmly believe as it's a popular item, that a rival seller has got me banned.
I raised a case, case ID: 11581801942 and as usual, nothing was done.
How do I protest my innocence. I've been on Amazon for years, and this item is the only item I've ever had an accusation against, despite the fact that most of my items I would say are pre-owned.
Many thanks in advance