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Seller_z3k8APxGfbQEK∙
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Remove premium delivery on Amazon/Order fulfillment settings
by Seller_z3k8APxGfbQEK

In this article we will cover order fulfillment settings and how to make changes to them.

General fulfillment settings are used by Amazon to determine the delivery promise when you manually configure your delivery regions, also known as shipping regions. A delivery promise based on carrier delivery capabilities is only available on Shipping region automation.

Order cut-off times, operating days, and delivery days: You can view and edit your operating days, order cut-off times, and delivery days under Order Fulfillment Settings. These can be configured for both the General Fulfillment Settings and Fulfillment Settings for Shipping Region Automation.

Operating days: Monday through Friday are considered mandatory operating days. You may turn on Saturday and Sunday as optional operating days. When turned on, these days will be considered towards the calculation of the Estimated Ship Date. This means that you will be required to ship out orders on Saturday and Sunday. For Prime offers, weekend operation is mandatory, and you can choose either Saturday or Sunday as an operating day to make a six-day working week. It’s optional to operate on both Saturday and Sunday. To enable weekends as an operating day for your account:

1. In Seller Central, go to Settings and click Shipping Settings.

2. Under General Shipping Settings, identify the Order Fulfillment Settings section and click Edit.

3. Under General Fulfillment Settings, look for Weekend Operation Settings and check the box for Saturday or Sunday operations.

4. Review and save your changes.

To have more configuration options on weekend operations for specific shipping services, for both Prime and all other offers, do the following:

1. In Seller Central, go to Settings and click Shipping Settings.

2. Under General Shipping Settings, identify Order Fulfillment Settings and click Edit.

3. Navigate to Weekend Operation Settings under Fulfillment Settings for Shipping Region Automation.

4. For both Saturday and Sunday, you can choose one of the three options from the drop down box:

5. No Pick-up: if you do not operate on that day (however, you cannot choose No Pick-up for both Saturday and Sunday).

6. Prime offers only: if you only apply weekend operation to Prime offers.

7. All-Prime and Non-Prime offers: if you extend weekend operation for all offers where Shipping Region Automation is activated.

8. Review all changes under Order Fulfillment Settings and save your changes.

Delivery days: Monday through Friday, and Saturday or Sunday (depending on the shipping service you select) are considered as delivery days for Seller Fulfilled Prime orders using Premium Shipping Options. For Non-Prime offers, Saturday delivery is optional. When using Shipping Region Automation, customers will also be shown delivery promises for Saturday or Sunday when your preferred Shipping Services can deliver on these days. We will not show a delivery promise for the weekend if:

1. The shipping services used to define your delivery regions do not support weekend delivery to the customer's location, or

2. The customer is not willing to receive orders over the weekend.

For more information, go to the Order fulfillment settings page or the Premium shipping options FAQ page.

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Huge amount of inventories was missing upon receiving by Amazon
by Seller_5nz0xg4SrgR6K

To whom it may concern,

We have noticed a significant discrepancy in our inbound shipment, FBA17D34244S, with several units reported missing. Upon reviewing our records, we would like to clarify the following:

Our inventory records confirm that all items listed on the packing slip were shipped as stated. The shipping weight of the boxes aligns with the contents sent. GPS tracking data indicates that the shipment was delivered directly to your warehouse.

Our original case 14750356051 was closed without a resolution. We kindly request your assistance in investigating this matter and verifying the receipt of the complete shipment. Thank you for your prompt attention to this issue.

-----------------------------------------

EG-40OK-XCTD, -56, Please investigate

MZ-X96Q-IW9N, -300, Please investigate

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Seller_dtDzb0clEI627∙
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Royal Mail Tracked 48 error on Buy Shipping? Could someone please check their dates.
by Seller_dtDzb0clEI627

Could someone please check their dates that Royal Mail Tracked 48 is showing on Amazon Buy Shipping. Every parcel order I am trying to dispatch is only allowing me to select Tracked 24. Tracked 48 is saying "Does not meet promised delivery date - Fri 22 Nov". Strangely standard 48 CRL is giving Wed 20th Nov as promised delivery date. So basically Tracked 48 is taking two days longer than standard CRL! Surely this must be an error.

Thanks

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Seller_i38MVIJDH23AY∙
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Amazon labelled the product incorrectly
by Seller_i38MVIJDH23AY

I have had some stock mislabelled when it got to the FC. They labelled some expensive stock as a much cheaper item.

I wrote to Amazon and told them they had made a mistake. They wrote back and told me they hadn't.

The 12 units have now sold. Amazon have just given me violation for sending the incorrect product to buyers!

8 of the 12 customers have complained causing the violation.

4 of those 8 have returned the item. Clearly the remaining 8 decided to keep the more expensive item.

The item has now completely sold out. The incorrectly labelled items got liquidated.

The total cost of Amazon's mistake was around £250. Seller Support simply failed to understand the issue. The Managing Director's team wrote back and said they can't investigate as there is no stock left. They didn't even apologise.

So £250 lost.

Anyone got any ideas what I can do next?

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Seller_i38MVIJDH23AY∙
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Customer FBA returns UK
by Seller_i38MVIJDH23AY
Amazon replied

I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.

When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.

Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.

After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.

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Seller_CwScJ9tGsJGIl∙
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Making a formal complaint against Amazon FBA
by Seller_CwScJ9tGsJGIl
Amazon replied

i would like to ask if anyone knows how to make a formal complaint against Amazon FBA as they have received my stock and my property in UK, and only declared 12 units received out of 36 units, although tracking says delivered we can't get anywhere with Amazon customer service for 3 months now, i have contacted the UK trading standard and they believe Amazon are in a breach of contract with me as they have received my property to their warehouse but refused to return it back to me or reimburse me, i need to raise a complaint so i can go to the financial ombudsman in UK.

I have sent all invoices for the goods but still nothing happening.

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Seller_2MIuYCT75MJGw∙
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Shipment stuck on collected status...not in transit
by Seller_2MIuYCT75MJGw
Amazon replied

Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.

I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.

Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?

I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.

Thank you all in advance. Needless to say that with no stock my black friday was very dark!

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RM Small Letter - 'item may be lost' still happening
by Seller_gqP3LQPw6KysS
Amazon replied

Why do Amazon update an order as 'may be lost' when the item was shipped on time as a Small Letter weeks ago. There is clearly no tracking for them, so how could the system possibily know they are lost!

Am I the only person who is thinking this is a blatant attempt in forcing us to use a tracked shipping method? I do understand it's better to have Tracking, I really get it, but it's simply not worth it on such small items. Customers will not pay the increase and we can't afford to absorb the cost.

14 years on for us, this marketplace has become harder and harder to sell on now. I don't see us surviving 2025.

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Seller_tyyUEfNLKeHg1∙
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Amazon FBA
by Seller_tyyUEfNLKeHg1
Amazon replied

We compete with Amazon FBA and other sellers for the same products but we always seem to get the orders with more delivery jeopardy ie Northern Ireland, Scottish isles and EU countries that order off the UK site.

We get a larger proportion of refunds due to these delivery address's.

Do they bump the orders to other sellers in these case's?

Thanks

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ECMS Scam!
by Seller_v77mwX25M36hV

We shipped in a UK FBA shipment from US to UK over 2 months ago. The status of the shipment is still pending and there has been no movement for over 7 weeks

We have called, emailed, and chatted and no luck yet. As a result, we have inventory stock outs in the UK and lost a ton of sales and rank. What is going on with them and do we have a legal play against them?

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EPR Pay on Behalf
by Seller_mK2CrQpB6N5yv
Amazon replied

I hope someone can help.

I have received a notification from Amazon that I am being charged 60 euros (not sure if this each quarter or year) for this thing called 'EPR Pay on behalf'.

Apparently , although my amazon shop is supposed to be set up only for the UK, I received a single order from France at some point in the past. I vaguely recall the order, and I think i tried to fulfil it and I think the outcome wasn't good (item never arrived), but as a result of that I'm being charged this EPR nonsense.

I tried the usual amazon support route, but frankly (and as usual) the response was hardly straightforward, - I was directed to various EPR links which to be honest seemed like gobbledegook - asking me for further information that I either don't have, or would send me down a rabbithole that I just don't have the time or patience for.

Can anyone just send a link where I can simply opt out of this thing?

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