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    SUDDEN DROP IN SALES – from 10–12 per day to 2 per day in the last 6 months
    by Seller_QbAHab8pVYzos
    Amazon replied

    Hi everyone,

    I’m looking for some insight from fellow sellers.

    Over the last 6 months my sales have dropped significantly.

    Previously I was averaging 10–12 sales per day, and now I’m only getting around 2 per day, with no major changes on my side.

    Things I’ve already checked:

    Listings are active and in stock

    No account health issues

    No suppressed listings

    Pricing is competitive

    Has anyone experienced a similar drop recently?

    What key areas would you recommend reviewing ?

    Any advice would be really appreciated.

    Thank you.

    1 vote
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    Negative Feedback left for cancelled order
    by Seller_Qrqi3Gr1D0qyY

    Just noticed I've received a negative feedback for order that was placed in error and cancelled (seller-fulfilled). How it's posible that buyer is able to leave feedback for orders they cancelled and never received.

    Obviously seller support refuses to remove it as it's 'not in violation with their gudelines' :/

    1 vote
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    3 replies
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    claims are destroying businesses rant
    by Seller_QC4R7Y4JBnkL1

    This is the last straw. A lady wanted to return a product, I sent her the label. She emailed me that evening saying the label doesnt work propely. I thought I'd just respond the next today. Then, the next morning, I saw she'd filed a claim, and she'd won it because I didnt respond within 48 hours, even though I responded within an hour. this is just one of many, I can't handle these insane claims anymore. it feels hopeless. I contacted support and they gave a link to safe t claims but none of the orders are eligble. Does Amazon really care??!? no

    2 votes
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    All funds going Account Level Reserve despite sucessful video identity verification.
    by Seller_7WWuosCNZf3ga

    Hi @Seller_VJ4XoAkjDpjPH, @Seller_XUNeUuvrQDpgP Please help.

    Yesterday we successfully completed the Amazon video verification call regarding to Section 3 of the "Amazon Business Solutions Agreement". After the call, we received the message it was succeed and:

    “Funds will be disbursed on your next scheduled settlement date.”

    However, we are still experiencing a critical issue with our funds release.

    Even though the verification was successfully completed (which itself confirms we are operating as a legitimate business), we still have a large amount stuck in Account Level Reserve and we cannot access our funds.

    For reference:

    • Account Level Reserve: over €31,000 (across 10 marketplaces)
    • Total balance: over €44,000

    What we are seeing now is the following behavior:

    • A small amount briefly moves into Funds Available for Disbursement
    • But within ~30 minutes, it moves back into Account Level Reserve
    • Then Funds Available returns to €0, and nothing is disbursed
    • This looks like the system is still applying a restriction and preventing disbursement, despite successful identity verification.

    This situation is creating a serious and immediate business impact:

    • We are unable to restock inventory
    • We cannot pay suppliers and logistics providers on time
    • We risk losing Buy Box and sales velocity across all marketplaces
    • If this continues, it may force us to slow down operations significantly

    Could you please escalate this to the correct internal Payments/Disbursements team (or the team responsible for Account Level Reserve / funds release) and confirm exactly what is still blocking the disbursement?

    Thank you in advance for your support, we would greatly appreciate an urgent review.

    1 vote
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    ASIN Issues
    by Seller_ZFeOQQj2GtDFp

    So been selling a product on Amazon for last 10years without any problems. Obviously ASIN is an Amazon Standard Identification Number (ASIN) is a 10-character alphanumeric unique identifier assigned by Amazon.com.

    Now my listing has been suspended as its owned by $WeaShaemgLi - strange because Amazon assigned the ASIN, we print our own labels, have no association with $WeaShaemgLi - our labels are purchased from a UK Supplier...

    But get this only one (1) option of the product has been suspended - not the other quantities that we sell them in.

    How can Amazon reallocate a ASIN to someone else?

    Told by amazon that I cannot appeal the decision and have to apply to sell the product - its not even there's we make it.

    At a loss as what to do.

    1 vote
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    "Childrens toy" compliance requirement for an item that is not a toy at all?
    by Seller_bOircv0UXN9jU

    As of recently I have been asked to provide compliance documentation for an item I sell as it was deemed to be a "childrens toy".

    It is a set of begonia leaves for propagating. Not a toy at all, more of an old ladies hobby.

    Anyways, I deleted the listing, as I do not really stock them much and thought it would be easier to delete the listing than deal with the AI trying to explain that it is not a toy.

    For some reason, it is still asking me to submit documentation. The listing is deleted. If I click on the compliance request, it says this ASIN no longer exists.

    I appealed the request, stating that 1) it was not a toy, and 2) I have deleted the listing. Appeal was denied.

    So... should I just wait out until the deadline and have the request expire, or what am I meant to do now? It still asks for documentation and says I am at risk of having that listing deactivated (even thought it is deleted...).

    2 votes
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    Urgent escalation request – unresolved system bug blocking company verification since Dec 23
    by Seller_EL1o8DEaeHOxs

    We would like to formally document an unresolved technical issue on Amazon’s side.

    Since December 23, we have been unable to complete company verification due to a system bug that prevents uploading / submitting the required business information.

    We have contacted Seller Support three times via chat and were assured that the issue would be forwarded to the appropriate department. To date, no solution, update, or written response has been received.

    As a direct result of this unresolved issue:

    • our account remains blocked

    • we are unable to operate normally

    • funds have been withheld / disappeared from our balance

    This situation is causing ongoing financial damage and is entirely outside our control, as the verification process is technically impossible to complete.

    We hereby request:

    Immediate escalation to the relevant technical and verification team

    Written confirmation that this is a known system issue

    Clarification on the status of withheld funds

    A concrete timeline for resolution

    Please note that if this issue remains unresolved, we will be forced to seek resolution through formal EU consumer and regulatory channels, as this represents a prolonged service failure.

    We kindly ask for a written response, not a generic template reply.

    Thank you for your immediate attention.

    1 vote
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    3 replies
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