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Hello Sellers,

Prime Day returns this June, and we're dedicating the entire month of May to helping you prepare. Our Ask Amazon series this month is focused entirely on Prime Day readiness, covering the topics you've told us matter most.

🗓️ Save the Date: Join our Ask Amazon session on May 27th - Amazon partner teams will be answering your Prime Day readiness questions across Ads, Listings, Returns, and more.

Welcome to Part 2 of our Prime Day Readiness listing series! In Part 1, we covered the fundamentals of listing creation. Now let's take your listings from good to great with optimisation strategies that help customers find and choose your products.

Think of it this way: listing creation gets you on the shelf — listing optimisation puts you at eye level. And during Prime Day, you want every advantage you can get.

🔍 Search Optimisation

If customers can't find your product, they can't buy it. Search optimisation ensures your listings appear when Prime Day shoppers are looking for what you sell.

  • Understand how Amazon's search algorithm matches customer queries to your listing
  • Ensure your title, bullet points, and backend keywords work together
  • Focus on relevance — the more accurately your listing matches customer intent, the better it performs

Full guide: Optimise Your Product Discoverability

🔑 Keywords & Search Terms

Your backend search terms are a powerful (and often underutilised) tool for discoverability.

  • Stay within the 250-byte limit — if you exceed this, none of your search terms will be indexed
  • Include synonyms, abbreviations, and alternate names
  • Use all lowercase — no punctuation needed
  • Separate words with spaces
  • Don't repeat words already in your title or brand name
  • Never include competitor brand names or ASINs
  • No need for stop words such as "a," "an," "and," "by," "for," "of," "the," or "with"

Full guides: Use Search Terms Effectively

🎬 Product Videos

Video brings your product to life in ways that images and text simply can't. Customers who watch product videos are more likely to convert — and Prime Day shoppers are looking for confidence before they buy.

  • Demonstrate your product in action
  • Highlight key features and benefits visually
  • Show scale, texture, and real-world use cases
  • Keep videos concise and focused

Full guide: Upload and Manage Product Videos

✨ A+ Content

A+ Content (formerly Enhanced Brand Content) lets brand-registered sellers create rich, visually engaging product descriptions with custom layouts, images, and comparison charts.

  • Tell your brand story with enhanced visuals
  • Use comparison charts to help customers choose between your products
  • Highlight key differentiators that don't fit in bullet points
  • A+ Content can help increase conversion rates and reduce returns

Full guide: A+ Content Overview

🌐 Optimise Product Discovery

Beyond search, there are additional ways to help customers discover your products across Amazon's ecosystem.

  • Ensure your products are properly categorised
  • Use all available listing fields to maximise visibility
  • Consider how customers browse (not just search) for products like yours

📖 Full guide: Optimise Product Discoverability | Increase Sales

🚀 Quick Action Checklist

✅ Audit your backend search terms — are you using all 250 bytes?

✅ Upload at least one product video for your top-selling ASINs

✅ Create or refresh A+ Content for brand-registered products

✅ Review your product categorisation for accuracy

✅ Remove any competitor brand names from your search terms

Up Next: In Part 3, we'll show you how to use Amazon's AI-powered tools — including Rufus insights, Seller Assistant, and listing change reviews — to analyse and improve your listings with less effort.

Share Your Experience

Optimisation is where good listings become great ones. Tell us:

  • Which strategy has had the most measurable impact on your conversion rate — search terms, A+ Content, or video?
  • Have you discovered a backend keyword approach that improved your discoverability?
  • What's one optimisation mistake you made early on that you'd warn other sellers about?

Practical tips from sellers who've tested these strategies are invaluable. Share what worked for you.

Have questions? Comment them below.

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Disbursements - an unexpected error has occured
제공자: Seller_pQ1d7zlEoylAI
Amazon replied

Hi all,

Is anyone else getting this message when they try and run disbursements?

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VAT Registration Mismatch
제공자: Seller_8rbo7OO1nNrdt

Hi, can anyone shed some light on how to sort Amazons VAT Registration Mismatch?

I see many posts about it and nothing ever seems to work, with ours I have supplied the exact same address details as the HMRC online VAT Checker and it keeps getting rejected.

Im at a loss, iv spoken to 6 different ''VAT specialists'' at Amazon and they do not have a clue.

@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_Huz6FT08OxHAR@Seller_zukQNO61PzGck@Seller_CnfW62x6yxvJw

Sorry I have tagged you guys in, I see your names pop up often - if you know how or somebody to help please let me know.

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Issues with DD+7?
제공자: Seller_Nhdvm3d1nDvgK

Hello fellow sellers,

Has anybody else had an issues with the new introduction of the DD+7 policy?

Our last disbursement was on 27/04 and the introduction of DD+7 on our account was 04/05.

The transactions between these date show as 'released' but the money hasn't been released.

Then the DD+7 kicked in on 04/05 and the deferred transactions were due to start on 12/05. These transactions change to released but they don't get added to our disbursement total.

Seller Support is usual. So I emailed the Managing Directors office due to the seriousness of it. I attached the transation report which had it all explained.

I received an email back saying they have looked at the information, can see the funds she released but not released and have opened up an investigation to find out what's happening.

Since my email on the 11/05 and the reply I now see Amazon are now deferring on transactions going forward and they are all going straight to 'released' - as though Amazon have turned a switch off on the DD+7.

However, these are still not going into our available disbursment section.

From what I can understand at the moment, there is £1,100 that has 'disappeared' from the total funds. There is £1,000 'released' but not available and £1,800 in deferred transactions.

At this point I'm trying to understand if this is an accountants job to unravel the mess this has caused or a police report with possible theft of our funds?

Would be interested to hear if there are any other sellers with similar issues.

Thanks guys!

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Referring to Case ID: 12453728612, 12451447662

From Last 2 months, Amazon verification team is playing with me. There is a technical issue from Amazon side on my account. I had to change my business address as it was updated. I changed it and submitted the required information. I made a little mistake which was i forget to add a space in my address. it was 17 ST but i wrote 17st.

My account deactivated as I failed to pass the KYC just because of this little error. From that day I'm trying to edit the address but due to technical issue from Amazon backend I'm not able to edit the address as it says the following line when i edit and click on save.

"Could not save details You have attempted to modify a value that cannot be changed right now. Please refresh the page to see the updated state"

Now from last 2 months I'm asking Amazon to fix this technical issue or manually review my documents and reinstate my account but all i got from them is a reply saying that the case is transferred to internal team and after every 6-8 days the internal team replies that the issue is resolved and when i check again, the issue is never resolved and the circle continues again.

From last 2 months the same thing is repeating again and again and I'm so tired from this thing now. From last 2 months I cannot pay my team the salaries and Amazon is deducting the account fees + the storage charges + Now long term storage every month. Now FBA team is asking me to create removal order for all of my inventory. Cool

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request payment not working
제공자: Seller_SooKfqYdUflLd

When I request payment it comes up with an error

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Helloo,

My seller account remains restricted with the message “Unable to charge”.

I have already updated the charge method multiple times. Seller Central shows “Charge method has been updated successfully”, and my bank receives the verification/charge notifications, but the account-level restriction does not clear.

This has now been tested with multiple cards/providers:

- Tide physical card: charge method update succeeds and Tide receives the verification notification, but the account remains blocked.

- Monzo card: same behaviour — Seller Central confirms the charge method update and the bank notification appears, but the account remains blocked.

- Tide virtual card: failed immediately and did not trigger a bank notification.

This suggests the marketplace-level card update is completing, but the backend account-level restriction is not clearing.

Seller Support keeps giving standard instructions to update the charge method, but this has already been done many times.

Existing case ID: 12554254962

Can an Amazon moderator please help escalate this to the Payments / Account Services technical team, or advise what exact backend verification failure is preventing the restriction from clearing?

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I have been uploading my tax plate, providing my trade registry according to Amazon guidelines but they get immediately rejected. I have been trying to contact support to enquire what is wrong with the documents specifically but I am never getting a response. The automated rejection does not help and I need someone to point me towards the actual issue (if there is any). My support case is 12570609442

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