What do I need to know about packing slips and purchase order numbers?

Tips for understanding and effective usage of packing slips and purchase order numbers.

When do I need to provide a packing slip for a customer order?

Include a packing slip in every business order parcel.

How do I know if it is a business order?

Seller Central designates a business order in two ways. You will see a Business Buyer badge in Manage Orders. Or you will see an optional column, isbusinessorder, in Order Reports.

Why do I need to provide a packing slip?

Business customers use the packing slip to reconcile each order. A missing or incorrect packing slip can delay payment.

How do I print a packing slip?

If you do not print a packing slip of your own, you can use Manage Orders. See Print a packing slip for more information

Why do I need to provide the customer purchase order (PO) number on the shipping label and packing slip?

Business customers use the PO number to route parcels that are delivered or to reconcile the order for payment. Without a PO number on the label and packing slip, parcels may be undeliverable to the end customer and may delay payment

How do I know if a PO number was provided by the customer?

You can see the PO number in the top left-hand corner of the order document in Manage Your Orders, underneath the Order ID and labelled “Buyer PO #”. Or you can enable the PurchaseOrderNumber column in Order Reports. See Retrieve Order Details – Order Report for more information.

Why is the PO number appended to the Recipient Name field for seller-fulfilled orders?

When a PO number is included in a seller-fulfilled order, the PO number will be appended to the Recipient Name field to ensure that the PO number is available to business customers on the shipping label and packing slip, and to reduce the work required for sellers to map an additional field.

How do I prevent the PO number from being appended to the Recipient Name field ?

If you are already including the PO number on the shipping label and packing slip, or would like to disable the feature for another reason, please visit the Add or remove order reports columns page and disable the Recipient Name + PO Number column. This will prevent the PO number being appended for Order Details, Order Reports and Marketplace Web Service. If appending the PO number to the recipient name has resulted in any issues to your systems or processes, please share details with us at ab-po-number-issues@amazon.com.