A Customer hasn't paid import fees
I sold to someone in the UK (from Canada) and the order is waiting with ParcelForce for import fees payment. I’ve messaged the buyer to let them know that it’s waiting but they haven’t responded. I’m afraid that they will return it to me at sender’s expense (in other words me) and this is an expensive shipment ($280 CAD). What happens worst-case scenario? It isn’t my fault that this is happening and I shipped everything in a timely manner and chose the fastest shipping with full insurance coverage (I didn’t charge for shipping either).
A Customer hasn't paid import fees
I sold to someone in the UK (from Canada) and the order is waiting with ParcelForce for import fees payment. I’ve messaged the buyer to let them know that it’s waiting but they haven’t responded. I’m afraid that they will return it to me at sender’s expense (in other words me) and this is an expensive shipment ($280 CAD). What happens worst-case scenario? It isn’t my fault that this is happening and I shipped everything in a timely manner and chose the fastest shipping with full insurance coverage (I didn’t charge for shipping either).
31 replies
Seller_7VbclcPFFRTnc
did you sell on the amazon.co.uk site ?
Seller_amUAzjvL5uIzu
Did they buy it from your listing on .co.uk if so it is your fault, you are responsible for any additional costs ie VAT,Import Duty, over whatever the UK buyer paid.
Most messages are not seen on co.uk
Seller_MKi6wqe68YZuu
If this is confusing, just wait til January!
There’s sttill time to get your EORI numbers…
Seller_3yhYGU61cigbH
This has got me thinking. Once we leave the EU at the end of the month, if we sell on the EU from the UK, as in someone on DE orders from me, will the import tax (presuming we will be charged) be taken off me by amazon, or have I to sort it through the shipping company. I rarely sell to outside the EU so am quite unfamiliar with ROW shipping.
Seller_l78koE9kGCu59
to be blunt. This isn’t Alibaba or AliExpress / DH Gate - this is Amazon where the customers are (thankfully) made to feel like they’re not going to be victim to such (not being funny to you personally - but this is how “import duties” are seen by the end user) horrendous customer service and sales tactics.
Call PF pay YOUR bill, email the customer and explain you made an error an that you have now rectified it. Sit back and hope the customer wasn’t put out enough to sting you with bad metrics scores. I think once rectified you should be okay on that part as long as they receive it on time. RM and PF often take 48-72 hours after payment to organise redelivery. Please take this into account and possibly warn the cusomter - if your delivery date is looking like it will fail.
