Account deactivated related to another account
Good evening. I opened an account a couple of months back, hadn’t used it yet was planning to start this month. I then got notification is has been deactivated as they are saying it is related to another account of mine! I haven’t got another account, never had one, never even used this one. Tried to ask them what to do and they say I need to provide evidence the other one isn’t me but I’ve got no idea what this other account is or any details.
Anyone got any experience of this or know how to resolve?
Account deactivated related to another account
Good evening. I opened an account a couple of months back, hadn’t used it yet was planning to start this month. I then got notification is has been deactivated as they are saying it is related to another account of mine! I haven’t got another account, never had one, never even used this one. Tried to ask them what to do and they say I need to provide evidence the other one isn’t me but I’ve got no idea what this other account is or any details.
Anyone got any experience of this or know how to resolve?
3 replies
Seller_7VbclcPFFRTnc
You’ve probably opened a global account - US, Japan etc and one of those stores needs attention - usually verification
Go through them all to see what the issue is
Maja_Amazon
Hello @LAC_Snkrs, I am moving your thread to Account Health Category for better assistance.
Maja
Seller_yk3kzHpjMMa4B
Hi @LAC_Snkrs
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in POA and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
You can also view our policy pages to understand how you can address these violations : https://sellercentral.amazon.com/learn/courses?moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Mary.
