Hi

Please is there someone who could gide and help me, i have sent 2 appeals the first one got rejected which and sent one only on the 20th march, but once i sent this i phones amazon to ask if this was ok and they were helpful in trying to help me. But i find things hard to understand and since i have been on Amazon selling for 6 years and never had any problems until now, i just don’t know how to right this appeal up, the product in question i had been selling for a few months then i got a message from amazon which i wil copy in with my appeal i sent yesterday. If there is someone who could help me i would really appreicate this as i find it hard writing letters.

Hello,

Your account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
We have not received a valid plan of action addressing the listings below.

Amazon previously alerted you of these issues through the warnings listed below:

Notice one:

– ASIN: B07XTHNMM6, B01MZC0IA3

– Name of Rights Owner:na}

– Infringement Type: COUNTERFEIT

How do I reactivate my account?
To continue selling on Amazon, please submit a plan of action within 24 hours. A valid plan of action should include:
– Proof of authenticity (e.g., invoice, Order ID, letter of authorization, licensing agreement or court order) for infringing listings.
– The steps you have taken to ensure that you are no longer infringing and will not infringe in the future.
– Other relevant information.
– Supporting details should you believe the notice was submitted in error or the notices are incorrect.

20 March 2021 12:04 GMT
Additional information
The root cause of the issue.

ASIN: B07XTHNMM6, B01MZC0IA3
I listed the above two products in good faith on my Amazon account. I did not ask the seller if they had a letter or authorization trademark for the product and never asked if the product was genuine and was not aware I could not list.
I received a notification from Amazon advising my account had been temporarily deactivated on requesting a valid plan of action to be submitted.

The actions that you have taken to resolve the issue.

Once this oversight was brought to my attention I can confirm I have stopped using the supplier and moved all products from this supplier, also would train my staff on policy to prevent them from violating any policies.

The steps that you have taken to prevent the issue going forward.

I have taken time to read all of your guidance in the email and I will only purchase from authorized dealers or manufacturers. Also I will ask for an authorization letter or a valid invoice and also ask if the product is genuine.
When listing any new products in the future I will ensure that I check Amazons Policies and where I am uncertain or unclear if any such product might be in violation again I will seek the help and guidance of the Amazon Seller Support Team directly as it was never my intention to breach any of Amazons policies.

Robert