Account Deactivated
Hi
Please is there someone who could gide and help me, i have sent 2 appeals the first one got rejected which and sent one only on the 20th march, but once i sent this i phones amazon to ask if this was ok and they were helpful in trying to help me. But i find things hard to understand and since i have been on Amazon selling for 6 years and never had any problems until now, i just don’t know how to right this appeal up, the product in question i had been selling for a few months then i got a message from amazon which i wil copy in with my appeal i sent yesterday. If there is someone who could help me i would really appreicate this as i find it hard writing letters.
Hello,
Your account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We have not received a valid plan of action addressing the listings below.
Amazon previously alerted you of these issues through the warnings listed below:
Notice one:
– ASIN: B07XTHNMM6, B01MZC0IA3
– Name of Rights Owner:na}
– Infringement Type: COUNTERFEIT
How do I reactivate my account?
To continue selling on Amazon, please submit a plan of action within 24 hours. A valid plan of action should include:
– Proof of authenticity (e.g., invoice, Order ID, letter of authorization, licensing agreement or court order) for infringing listings.
– The steps you have taken to ensure that you are no longer infringing and will not infringe in the future.
– Other relevant information.
– Supporting details should you believe the notice was submitted in error or the notices are incorrect.
20 March 2021 12:04 GMT
Additional information
The root cause of the issue.
ASIN: B07XTHNMM6, B01MZC0IA3
I listed the above two products in good faith on my Amazon account. I did not ask the seller if they had a letter or authorization trademark for the product and never asked if the product was genuine and was not aware I could not list.
I received a notification from Amazon advising my account had been temporarily deactivated on requesting a valid plan of action to be submitted.
The actions that you have taken to resolve the issue.
Once this oversight was brought to my attention I can confirm I have stopped using the supplier and moved all products from this supplier, also would train my staff on policy to prevent them from violating any policies.
The steps that you have taken to prevent the issue going forward.
I have taken time to read all of your guidance in the email and I will only purchase from authorized dealers or manufacturers. Also I will ask for an authorization letter or a valid invoice and also ask if the product is genuine.
When listing any new products in the future I will ensure that I check Amazons Policies and where I am uncertain or unclear if any such product might be in violation again I will seek the help and guidance of the Amazon Seller Support Team directly as it was never my intention to breach any of Amazons policies.
Robert
Account Deactivated
Hi
Please is there someone who could gide and help me, i have sent 2 appeals the first one got rejected which and sent one only on the 20th march, but once i sent this i phones amazon to ask if this was ok and they were helpful in trying to help me. But i find things hard to understand and since i have been on Amazon selling for 6 years and never had any problems until now, i just don’t know how to right this appeal up, the product in question i had been selling for a few months then i got a message from amazon which i wil copy in with my appeal i sent yesterday. If there is someone who could help me i would really appreicate this as i find it hard writing letters.
Hello,
Your account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We have not received a valid plan of action addressing the listings below.
Amazon previously alerted you of these issues through the warnings listed below:
Notice one:
– ASIN: B07XTHNMM6, B01MZC0IA3
– Name of Rights Owner:na}
– Infringement Type: COUNTERFEIT
How do I reactivate my account?
To continue selling on Amazon, please submit a plan of action within 24 hours. A valid plan of action should include:
– Proof of authenticity (e.g., invoice, Order ID, letter of authorization, licensing agreement or court order) for infringing listings.
– The steps you have taken to ensure that you are no longer infringing and will not infringe in the future.
– Other relevant information.
– Supporting details should you believe the notice was submitted in error or the notices are incorrect.
20 March 2021 12:04 GMT
Additional information
The root cause of the issue.
ASIN: B07XTHNMM6, B01MZC0IA3
I listed the above two products in good faith on my Amazon account. I did not ask the seller if they had a letter or authorization trademark for the product and never asked if the product was genuine and was not aware I could not list.
I received a notification from Amazon advising my account had been temporarily deactivated on requesting a valid plan of action to be submitted.
The actions that you have taken to resolve the issue.
Once this oversight was brought to my attention I can confirm I have stopped using the supplier and moved all products from this supplier, also would train my staff on policy to prevent them from violating any policies.
The steps that you have taken to prevent the issue going forward.
I have taken time to read all of your guidance in the email and I will only purchase from authorized dealers or manufacturers. Also I will ask for an authorization letter or a valid invoice and also ask if the product is genuine.
When listing any new products in the future I will ensure that I check Amazons Policies and where I am uncertain or unclear if any such product might be in violation again I will seek the help and guidance of the Amazon Seller Support Team directly as it was never my intention to breach any of Amazons policies.
Robert
60 replies
Seller_BS5lg2keRs2QO
To clarify, were the goods you bought actually branded as “Hair Burst”, or did you buy unbranded items that looked the same but might even have been from the same supplier?
The answer changes your appeal quite a lot.
Seller_NoMNQDGnEW5Bx
Is this a genuine recognised wholesalers?
Seller_NoMNQDGnEW5Bx
You also want to link in the policies you’ve read.
Draft it again and post on here before you resubmit and I’m sure the experts will look at it for you
Seller_vMsxjZPrdu6uI
Just to add to the advice already provided above.
Take care with the presentation, perhaps use bullet points which will help to keep focus. It needs to be clear and concise, free from unnecessary ‘waffle’. You need to convince Amazon that you understand what has gone wrong and show them how you will not make the same mistakes again
Good luck Robert
Amar_Amazon
Hello healthandbeautyprod1,
Intellectual property right is a policy violation where a mere listings of products that are recognized as right owner listings are not allowed to sell without proper authorization.
As you have received complaints from the right owner you are expected to make an appeal on the account with a plan of action if you agree with the complaint stating the cause of policy violation.
Root Cause:
- Why did you receive the infringement complaint? Give the details like you have mentioned in the post that you have mapped your products on some other listings?
- What led to the violation of intellectual property right policy? How did it happen?
- Have you checked all the other listings on offer to ensure there are no potential intellectual property rights complaint on the account?
Corrective Measure:
- What action have you taken after you received the complaints to resolve the issue?
- The changes you could make at that point.
Preventive Measure:
- How will you ensure that this is not a repeated issue on the selling account?
- How will you ensure Amazon that you are not infringing any other right owner?
- What is the proactive steps you have taken to ensure the account is in compliance with Amazon’s policies?
- How will you identify trusted suppliers?
Also it is advisable to submit invoices/supporting documents as well. Invoice requirements are:
- The sales volume must reflect and issued within the 365 days.
- You can make your response more relevant by circling or highlighting the area within your documents that is most important such as ASINs, Supplier details (for example, name and supplier website)
As guided kindly submit the plan of action in the given format as mentioned above and appeal it from account health dashboard.
Good Luck!!
Amar
Seller_pHajvXaHtddli
My big downfall is i can not type up a professional letter that will look good, i can write all the actions out but it will not look good and professional and that is my big downfall.
Seller_pHajvXaHtddli
Please could people help me get this correct, as i’m having a bad day.
ROOT CAUSE
ASIN: B07XTHNMM6, B01MZC0IA3
I listed the above two products in good faith on my Amazon account. I did not ask the seller if they had a letter or authorization trademark for the product and never asked if the product was genuine and was not aware I could not list.
The two ASINS above were on the Amazon website with other sellers, so i assumed everything would be fine.
I have checked and mapped other products to make sure all is accurate.
I did not realize that i had breached a Amazon policy until i received a message, as soon as i did i immediately removed them from my inventory.
I did not check Amazon policy’s for rights owner infringements; i have now taken time to read policy’s and the gov.co.uk/trademark.
https://sellercentral-europe.amazon.com/gp/help/external/201361070
Action
As soon as i received a message saying i had infringed the rights owners property, i immediately removed the listing from my inventory, also i promptly checked all other products to make sure nothing like this could happen again.
I have stopped using the supplier, and make 100% sure i read Amazon policy’s before listing, and if I’m not 100% sure i will contact the Amazon support team, i have read Amazon policy’s to understand about trademark, brand and patent’s so i will not violate any policy’s.
I have contacted the rights owner to apologise for listing their products and to let them know i have read Amazon policy’s to make sure nothing like this ever happens again.
With me been a sole trader, i would be the sole person handling the account, so i will check all Amazon policy’s in the link attached.
https://sellercentral-europe.amazon.com/gp/help/external/201361070
I’m not planning to have any legal team to handle my account; also i will be keeping a daily check on my inventory and account health…
Prevent Measure
When purchasing products in the future to sell i will always ask the supplier/manufacturer for authorization letter and ask if the product is genuine, and always get invoices.
I will also ask the supplier if they have the rights for the product.
And i will make sure i check all Amazon policy’s and the gov.co.uk website for trademarks in the links attached.
Seller_pHajvXaHtddli
Hi
Please could someone give me advise if my appeal draft is enough,
ROOT CAUSE
ASIN: B07XTHNMM6, B01MZC0IA3
I listed the above two products in good faith on my Amazon account. I did not ask my supplier if they had a letter or authorization trademark for the product and never asked if the product was genuine and was not aware I could not list.
The two ASINS above were on the Amazon website with other sellers, so i assumed everything would be fine.
I have checked and mapped other products to make sure all is accurate.
I did not realize that i had breached a Amazon policy until i received a message, as soon as i did i immediately removed them from my inventory.
I did not check Amazon policy’s for rights owner infringements; i have now taken time to read policies and the gov.co.uk/trademark.
Amazon Intellectual Property Policy
https://sellercentral-europe.amazon.com/gp/help/external/201361070
Amazon Brand Name Policy
Category, Product, and Content Restrictions
Condition guidelines
https://sellercentral.amazon.co.uk/gp/help/external/200339950
Product Detail Page Rules
https://sellercentral.amazon.co.uk/gp/help/external/G200390640?language=en_GB
Programme Policies
https://sellercentral.amazon.co.uk/gp/help/external/G521?language=en_GB
What you need to know to sell on Amazon
Action
As soon as i received a message saying i had infringed the rights owners property, i immediately removed the listing from my inventory, also i promptly checked all other products to make sure nothing like this could happen again.
I have stopped using the supplier, and make 100% sure i read Amazon policy’s before listing, and if I’m not 100% sure i will contact the Amazon support team, i have read Amazon policy’s to understand about trademark, brand and patent’s so i will not violate any policy’s.
I have contacted the rights owner to apologise for listing their products and to let them know i have read Amazon policy’s to make sure nothing like this ever happens again.
With me been a sole trader, i would be the sole person handling the account, so i will check all Amazon policies i noted above.
I’m not planning to have any legal team to handle my account; also i will be keeping a daily check on my inventory and account health…
Prevent Measure
When purchasing products in the future to sell i will always ask the supplier/manufacturer for authorization letter and ask if the product is genuine, and always get invoices.
I will also ask the supplier if they have the rights for the product.
I have read all relevant policies.
Seller_0OfHtkRrD9lBk
Ive probably made about 3 business plans in my young 20’s, and 2 were at uni and one was for my business banking.
Thereafter I made 30 business plans for amazon.
Can you see where this is goin…
And zero for any other company I work with.
