Account deactivation
Hi
We recently set up an account ‘Health and Hemp’ but it was quickly deactivated by Amazon. I have appealed 20/11/18 but heard nothing since. The notification from Amazon is below, however I have no idea what account the new one could be linked to, as I have no other Seller Central accounts.
Please assist if possible.
Kind regards
Paul
Hello ${SELLER NAME OR STOREFRONT NAME}
Your Amazon.co.uk Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk, and your listings have been removed from our site.
How do I send the required information?
Submit this information at https://sellercentral-europe.amazon.com/cu/contact-us.
What happens if I do not send the requested information?
If we do not receive the requested information your account will remain deactivated.
Funds in your account may be held for 90 days or longer.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
– Why your account is related to multiple fraudulent and blocked accounts
– Why your account should be reinstated
– How you intend to avoid relationships with risky sellers moving forward
– A request for re-review of your account and why
Sincerely,
Seller Performance Team
Amazon.co.uk
Account deactivation
Hi
We recently set up an account ‘Health and Hemp’ but it was quickly deactivated by Amazon. I have appealed 20/11/18 but heard nothing since. The notification from Amazon is below, however I have no idea what account the new one could be linked to, as I have no other Seller Central accounts.
Please assist if possible.
Kind regards
Paul
Hello ${SELLER NAME OR STOREFRONT NAME}
Your Amazon.co.uk Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk, and your listings have been removed from our site.
How do I send the required information?
Submit this information at https://sellercentral-europe.amazon.com/cu/contact-us.
What happens if I do not send the requested information?
If we do not receive the requested information your account will remain deactivated.
Funds in your account may be held for 90 days or longer.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
– Why your account is related to multiple fraudulent and blocked accounts
– Why your account should be reinstated
– How you intend to avoid relationships with risky sellers moving forward
– A request for re-review of your account and why
Sincerely,
Seller Performance Team
Amazon.co.uk
70 replies
Seller_b7P0T86YSkbXC
Amazon have made a meaningful link. They dont share their ways of linking accounts as it would assist with those wishing to set up second non-permitted accounts.
it is incredibly rare for them to change their mind.
Seller_b7P0T86YSkbXC
Took me 2 minutes to find the link to ‘Cavendish Furniture’ who also sell on Amazon, I’m suprised you forgot about it. 
Seller_0pkMTMROIPEmY
Amazon will expect the new related account to be deleted to reactivate the original account, both accounts will be suspended as a result of the related accounts suspension, only the original account is valid as far as Amazon are concerned. Some verification details including UTR, VAT ID, Company ID, Passport personal ID etc must match the existing account to flag a related account in addition to the usual any of the usual email, address and company details.
Seller_9lu3rQq16pUnU
I have no idea who Kika is with my limited time on Seller Central, fare play if she’s made enough money already.
Wish I could get my account rectified. I sent the following to seller-performance yesterday but still do not seem to be getting anywhere.
I was hoping it would clarify that there was no intended infringement of rules and regulations. I even put links to Companies house.
In October I opened an Amazon Seller Central account for my new Business ‘JAPP Media’ but it was quickly suspended, apparently it has been associated with a company account I was previously involved with, Cavendish Furniture.
The current registered address for JAPP Media is the same as the one previously used for Cavendish, although all this was changed approximately 6 months ago.
Earlier today I used Amazon Forums to try and get help regarding my JAPP Media account. I was told the following.
Association will have been made due to the registered address.
In July 2018 I sold Cavendish Furniture to its current owner Mark Whelan. The Cavendish address is now.
https://beta.companieshouse.gov.uk/company/06494855
CAVENDISH FURNITURE Company number 06494855
Registered office address
7 Burnley Lane, Huncoat, Accrington, Lancashire, BB5 0PG
Company status
Active
Company type
Private limited Company
These are the details for JAPP Media
https://beta.companieshouse.gov.uk/company/10599181
Registered office address
33 Union Street, Pocklington, York, East Riding Of Yorkshire, England, YO42 2JJ
Company status
Active
Company type
Private limited Company
Could you please assist me in creating a new account for my company JAPP Media Ltd I have included links to Companies House to show that the 2 businesses in question are not associated in anyway, and should not be linked on Amazon.
Many thanks
Paul
Paul Render
JAPP Media Ltd
33 Union Street
Pocklington
YO42 2JJ
Seller_0pkMTMROIPEmY
Amazon can pick up any aspect of the existing account to link accounts there’s no specific written rule or ability to gain exactly how or what Amazon utilized to link the accounts but clearly in this case there are a number of links. You haven’t advise why the original account was suspended if this was a product related issue and your then creating a new account selling the same ASIN’s this would partially explain the reason. Below are some of the details that can potentially link Multiple seller accounts.
Here are the most important things to keep separated:
Any part of the original accounts verification documentation and ID details provided
IP addresses
Phones Number / Mobiles
Staff members (with limited access to accounts)
Tax ID UTR numbers / VAT Number / Passport / Driving Licence
Credit Card on File / Bank Account Details
Company Registration details / Previous registered Directors or beneficial owners
Ultility Bill proof of ID Details / Bank Statements
Domains and hosting companies
Phone numbers
Email addresses
Physical locations
Warehouse addresses / Shipping From Locations
Product listings / Product spreadsheets / XML uploads / Catalogue ASIN Simularities
Branding / Trademarks / IP Registration details
Seller_9lu3rQq16pUnU
I better just call it a day with Amazon I think. Life is too short 
Thanks for everyone’s help over the last 2 days
