Account issue
I’ve got an issue where my account has been deactivated, my health is all in the green and I cannot submit any evidence to reactivate the account, every time i open a case log it gives me an automated reply saying it’s in the wrong section. I’ve also got a decent amount of money still in the account, is there a way I can speak to someone or transfer the funds and close the account?
Account issue
I’ve got an issue where my account has been deactivated, my health is all in the green and I cannot submit any evidence to reactivate the account, every time i open a case log it gives me an automated reply saying it’s in the wrong section. I’ve also got a decent amount of money still in the account, is there a way I can speak to someone or transfer the funds and close the account?
67 replies
Seller_7VbclcPFFRTnc
You’ll need to post the deactivation notice if you want help reinstating it or, wait 90 days and email disbursement-appeals@amazon.co.uk if you just want your funds (whether you get them though depends on deactivation reason ie vat liabilities etc)
Abella_AMZ
Hello @ASC_E-COMMERCE,
My name is Abella. I comprehend that your query pertains to the “Account re-activation”
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Your inputs have been greatly appreciated @The_Little_Shop.
To gain a clearer understanding of the issue, could you kindly share the initial performance notification you received from the team? This would enable us to review it and offer more comprehensive insights on the matter.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_AC0wxwmfN0zNs
Hi is there a way i can email them to Amazon as they won’t upload on here as it says it cant determine the size of the photo, and when i log in on my phone, I sign in but then ask me to resign in when reply to your comment.
my performance is all in the green, it ask me to submit verification for my account but won’t allow me to upload anything to prove verification
Seller_AC0wxwmfN0zNs
hi i am on the desktop version. it says cannot determine the size of the photo, I have changed it jpeg. jpg etc however it cannot upload, my performance is all in the green.
Seller_u1AdBEcsHujAa
Hello @ASC_E-COMMERCE,
I’m Kavi from Amazon, here to assist you.
Thank you for reaching out to the Seller Forums Community.
We would like to help you with your Account Verification issue.
Thank you @The_Little_Shop for sharing your valuable inputs.
We request you to please open the latest performance notification that you have received and share the screenshot with us.
Please post the screenshot on the same thread. So that we can help you further.
If you are not able to share the screenshot, you can copy and paste the content on the thread.
Regards,
Kavi
Seller_yk3kzHpjMMa4B
Hello @ASC_E-COMMERCE ,
I’m Mary from Amazon, here to assist you.
From your post, we understand that you need help with reactivation of your selling account.
Thank you @The_Little_Shop for your inputs.
However, as requested by my colleagues for better understanding of the issue, I would request you to share the recent performance notification that you received from the team, do follow the below pathway to performance notifications:
performance > performance notifications > click on the subject line to view the detailed notification that you have received
And then take a screenshot of it and attach it to the same thread,so that we can go through it and provide more insights on the same.
For any further assistance, please feel free to reach out to us as we are always here to help you.
Regards,
Mary.
