Account reactivation after moving country
I recently moved from Germany to UK and as such had to change my residential address to a different country. My account was disabled while my details are being verified.
The process of validating my new residential address is taking months. I have submitted two separate bank statements (both of which were recent) which have both been rejected without a reason given.
I am unable to request support to reactivate my account. Each time I request for support in resolving my appeal the case is closed automatically - “This email address is not the correct channel to submit an appeal”.
Are there any other channels through which I can talk with someone from support staff so I can get this resolved?
Account reactivation after moving country
I recently moved from Germany to UK and as such had to change my residential address to a different country. My account was disabled while my details are being verified.
The process of validating my new residential address is taking months. I have submitted two separate bank statements (both of which were recent) which have both been rejected without a reason given.
I am unable to request support to reactivate my account. Each time I request for support in resolving my appeal the case is closed automatically - “This email address is not the correct channel to submit an appeal”.
Are there any other channels through which I can talk with someone from support staff so I can get this resolved?
6 replies
Seller_aBdIwE6B0aIjG
Hello @Euro_Cricket,
Thank you for writing to Seller Forum community.
I understand that you are going through account verification process. You have recently moved to different address and now trying to validate with new address but same is taking time.
We need to start with what Appeals Team is asking for account reinstatement.
For better understanding of the issue, could you provide us your Performance Notification at the time of account deactivation.
Once you provide Performance Notification, We will be able to assist you better.
Regards,
Mittu
Seller_NYbuWbyFHGDQj
Hi Mittu,
The performance notification is below. I provided all the necessary information on July 19th but have had no response. There have been no further document requests or account health notifications.
Dear seller,
Thank you for your email.
We have temporarily deactivated your Selling on Amazon payment account and removed your listings. Funds will stay in your account but will not be transferred to you while we work with you to resolve this issue.
Please ship any open orders to avoid further impact to your account.
Why is this happening?
You incorrectly selected the ‘Individual’ legal entity when you registered. We have explained the different legal entities below.How do I reactivate my account?
To continue with your account verification, please update your legal entity by following the instructions below.
– Go to the “Account Info” page in the “Settings” section of Seller Central (https://sellercentral-europe.amazon.com/gp/on-board/configuration/index.html)
– Click “Edit” in the “Business and Contact Information” section and select the relevant legal entity.
– Confirm the business details and click “Submit”.Use the following information to select the correct legal entity:
– UK Sole Proprietor: This legal entity is for any commercial individual who sells for profit. A Sole Proprietorship is registered with Her Majesty’s Revenue and Customs (HMRC). There is no legal distinction between the owner and the business.
– State-owned: A business that is either wholly or partially owned and operated by a government.
– Publicly-listed: A business with shares listed on a stock exchange for public trading.
– Privately-owned (such as Limited, Partnership, International Sole Proprietor): A business controlled and operated by private individuals.
– Charity: Incorporated or non-incorporated tax exempt body.What happens if I do not send the requested information?
If we do not receive the requested information within 28 days, you will not be allowed to sell on Amazon UK or Amazon European stores.If you have any questions, you can contact us at any time, by clicking the link below and selecting “Your Account” and then “Account Verification”.
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.htmlSincerely,
The Amazon Payments Team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
Seller_NYbuWbyFHGDQj
I provided all this information. I got a reply on 20th August:
Dear seller,
We are contacting you because we need some additional information.
–Please confirm name(s) of the person(s) who is/are operating this account and their location(s).
Again, I have sent all my verification details along with passport photocopy and bank statement. I’m not sure why these are being requested when Amazon already has this information.
I have products in Amazon warehouse waiting. Will I be waiting another month for a reply?
