Hi everyone. My account is still suspended, I have received the same messages from Amazon roughly 5-6 times and given them everything they have requested. Please see their email and my POA below. Is there anything else I can add in? I just keep getting the same response and it is so frustrating! It has been going on over 3 weeks now.

Hello,

We still need more information about your plan to address inauthentic complaints.
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Please reply to this email with a plan that explains:
– The issue that caused the complaint
– Steps you have taken to resolve the complaint
– How you will prevent similar complaints
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Here are a few things to consider as you work on resolving this:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
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Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders.
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_Get help creating your plan in Seller Central Help: (https://sellercentral-europe.amazon.com/gp/help/200370560) _
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Learn more about our policies in Seller Central Help:
– Prohibited Seller Activities and Actions (https://sellercentral-europe.amazon.com/gp/help/200386250
_-- Product Detail Page Rules (https://sellercentral-europe.amazon.com/gp/help/200390640) _
_-- Condition Guidelines (https://sellercentral-europe.amazon.com/gp/help/200339950) _
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Have questions? We can help right away. Contact us (https://sellercentral-europe.amazon.com/hz/contact-us/performance).
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We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:
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– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions
– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
_-- Invoice date (must be issued in the last 365 days) _
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You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
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We will review your information and decide whether to reinstate your listings.
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Have questions? We can help right away. Contact us (https://sellercentral-europe.amazon.com/hz/contact-us/performance).
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ASIN: xxxxxxxxxxxxxxxxxxx
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_Sincerely, _

_Seller Performance Team _
https://www.amazon.co.uk

MY POA

Dear Seller Performance,
Thank you for taking the time to read my previous appeals. I am the owner of Frank’s Warehouses, and I am writing in response to our account suspension, with a plan to address our complaints of inauthenticity.
I understand that my recent performance has fallen below Amazon’s and my own standard of quality. I would like to address the policy violations that have led to my suspension, which I believe are as follows:

ASINs B001O1OBFY and B000MJB0H6 not being authentic. This was as a result of our inexperience in selling on Amazon, and not conducting the proper vigilance when choosing a supplier.
Contravention of Amazon’s ‘Prohibited Seller Activities and Actions Policy’ and ‘Anti-Counterfeiting Policy’.
Not ensuring that the supplier was licensed by the brand owner.
Failure to act within a reasonable timeline on customer complaints of authenticity.
The customer receiving an item which was not in an acceptable condition.

Immediate corrective actions
The listings which received complaints have been deleted permanently and will not be reactivated.
Removal orders for these ASINs have been created (removal order ID: 1809154Y0). The remaining stock has been destroyed.
All of our other listings have also been deleted. These will not be reopened until their authenticity can be proven through verifying reliability of suppliers and contacting brand owners.
All dissatisfied buyers have been refunded.
I have reviewed the Amazon Policies and agreements (https://sellercentral.amazon.co.uk/gp/help/help.html?itemID=521&), playing close attention to ‘Prohibited Seller Activities and Actions Policy’ and ‘Anti-Counterfeiting Policy’ and will ensure I strictly abide by them.

Long Term Corrective Actions

All inventory will be sourced by contacting the brand owner directly in order to find verified suppliers, or directly from the manufacturer.
In future, purchases will not be made from China unless I can verify with the brand owner that they are authentic products.
All units will be thoroughly inspected upon receipt to ensure both authenticity and that they match entirely to the colour, description and other details on the Amazon product page.
All messaging and selling metrics will be assessed and responded to daily at 10am.
Any customer dissatisfaction will be immediately addressed with a full refund and the item inspected and reviewed thoroughly upon its return to our warehouse.
All merchant fulfilled orders will be thoroughly inspected on receipt, and again on fulfilment to ensure that our products maintain a high standard of quality.
My performance metrics will be more closely monitored and any discretions addressed straight away.

We would like to take full responsibility for the satisfaction of Amazon customers, and would like to reiterate that we understand that Amazon values customer experience extremely highly. We would also like to add that we are very determined to resume selling on Amazon, and are hopeful that as a relatively new seller this can be put down as a mistake. We hope Amazon can forgive our misstep on this occasion.
Please let us know if there is anything else we can do to reinstate our selling privileges.
Thank you for working with us to resolve these issues.

Indigo
Frank’s Warehouses

Thanks in advance!