Account suspended before opening
Please can anyone advise - First time applicant here - I keep getting this repeated e-mail every time i try and re-activate my account, have submitted endless documents - utility - bank card - eBay invoices - mobile phone - credit card statements - all to receive this same message! Not sure what else I can do.
We received your submission but do not have enough information to reactivate your account at this time.
Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Europe Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/201190440
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business license if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
Account suspended before opening
Please can anyone advise - First time applicant here - I keep getting this repeated e-mail every time i try and re-activate my account, have submitted endless documents - utility - bank card - eBay invoices - mobile phone - credit card statements - all to receive this same message! Not sure what else I can do.
We received your submission but do not have enough information to reactivate your account at this time.
Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Europe Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/201190440
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business license if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
41 replies
Seller_7VbclcPFFRTnc
Are you registered as a sole trader or a ltd company ?
Seller_7VbclcPFFRTnc
Are you planning on selling the same sort of items you sell on eBay? ie vintage clothing, jewellery, job lots house clearance etc ?
Seller_3yhYGU61cigbH
Don’t send pdf’s. Print them out and take a photo.
Seller_yk3kzHpjMMa4B
Hello @Lolashut ,
Thank you so much for posting here.
We are here, to help you in addressing your issues.
Thank you @The_Little_Shop and @JillyB1 for your inputs.
From your post, We understand that you are facing issue in reactivating your selling account.
From the notification that you received we see that team is requesting you to submit the valid documents. Please refer to the help page for further assistance.
Important: Before submitting the documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Mary.
Seller_svcW9h7b7iQE0
Hi Mary - thank you for replying.
I think i may have found a problem.
AUG 21 - i registered for a seller account - but closed it, due to other work commitments.
Amazon sent me confirmation of closure - instructing me that when i apply for another seller account i must set up a new seller account - i have included the screenshot of there e-mail.
So last week i attempted to open a new seller account using new information, new e-mail, but same personal details and phone number etc, however it wouldn’t allow me to enter the same storefront name as before.
My personal account is still active - but i have just noticed now that it has come up with the name or my original first application name.
Aug 21 - lolas-hut
Last week i could only enter lolashut.
Now when i sign in to my personal account its bringing up the lolas-hut - pending registration.
Please, who can I contact to resolve this?
Abella_AMZ
Hello @Lolashut,
I’m Abella from Amazon, here to assist you.
From the post above, I understand that you have concerns related to “Account Deactivation”.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
As per the notification the team is requesting supporting documents for verification process.
Prior to submission of documents please ensure that the documents meet the criteria mentioned above.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
