Account suspended due to account info
Hi i am new to AMZ central account was perfect but when i am trying to list my first product my account got susspended fro invalid account info, i ahve updated it albeit with same info as it is valid and sent amazon a copy of statement but still account is suspended i cannot even send them a case ?any help from any one woudl be good.
Account suspended due to account info
Hi i am new to AMZ central account was perfect but when i am trying to list my first product my account got susspended fro invalid account info, i ahve updated it albeit with same info as it is valid and sent amazon a copy of statement but still account is suspended i cannot even send them a case ?any help from any one woudl be good.
65 replies
Seller_7VbclcPFFRTnc
Can you post the actual notification
Seller_NoMNQDGnEW5Bx
Have you used an actual credit card, not debit card and not pre pay? With plenty of credit, 6 months + left and been used in a shop?
Seller_NoMNQDGnEW5Bx
and is it in the limited company name or yours?
Seller_ezqOR9ho9KZWr
i just switch uk market place to the visa and my account is now back up and running not sure if its a coincidence or what but thanks for your help…much appreciated.
Seller_yk3kzHpjMMa4B
Hello @ShopVault_Ltd ,
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you have concerns related to “Account reactivation”.
Thank you @ The_Little_Shop for your inputs.
We would like to help you with more information, if you could provide us the original performance notification that you have received with the reason, for the account deactivation on your selling account.
You can find the detailed information by following the below pathway
Seller central > Performance Tab > Performance notifications
This will give us more clarity on the problem so we can help you better.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
Seller_aUIEISxGXnsGt
Hi
Have You Tried Uploading Your Documents To: …‘Do I Really Exist .Com’…
Seller_RyBiR05Djvp7V
Hello @ShopVault_Ltd,
I’m Amelia from Amazon, here to assist you.
From the post above, I understand that you have concerns related to account reactivation.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
For the verification you need to submit one of the below utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
Kindly consider the below points as a requirement for the documents before a submission:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name (examples: $, &, or #)
• Be authentic and unaltered
• Name and address must be visible.
• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
• Must be issued within the last 90 days.
Important: Before submitting these documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
If you need any further assistance, you can post here so that we can help you.
Regards,
Amelia
Seller_pKdF0dnvoraDu
Hello @ShopVault_Ltd,
Virgil here to assist.
We would recommend you to check with your service provider and work on procuring a utility bill in your name, to facilitate ease of verification.
Thank you @The_Little_Shop, @PeterB, @JillyB1 for your valuable inputs.
As suggested by my colleague @Amelia_Amazon, please ensure the details on your utility bill match the details on your Seller Central account.
Please let us know how can we help you from this point onwards.
Best Regards,
Virgil.
Seller_SITNVuZK87zGK
At this point, I fail to see the point of this bullet point.
