Account suspension-Invoice failed verification- "documents appears to be forged or manipulated"
Hi guys,
I received the following reply from Amazon about my failed appeal.
The reason is " You have supplied documentation to Amazon which appears to be forged or manipulated"
But the invoices I’ve submitted are ALL authentic.
I’m so confused and have no idea how would I explain/prove they are not.
Please help me:cry:
Blockquote Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. Funds available in your account will be withheld. If you have FBA inventory of the items causing “inauthentic” complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days, funds will be withheld and any remaining FBA inventory of the items that caused “inauthentic” complaints in Amazon European fulfillment centers will be destroyed at your expense.
Account suspension-Invoice failed verification- "documents appears to be forged or manipulated"
Hi guys,
I received the following reply from Amazon about my failed appeal.
The reason is " You have supplied documentation to Amazon which appears to be forged or manipulated"
But the invoices I’ve submitted are ALL authentic.
I’m so confused and have no idea how would I explain/prove they are not.
Please help me:cry:
Blockquote Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. Funds available in your account will be withheld. If you have FBA inventory of the items causing “inauthentic” complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days, funds will be withheld and any remaining FBA inventory of the items that caused “inauthentic” complaints in Amazon European fulfillment centers will be destroyed at your expense.
4 replies
Seller_64jziShTiTjOq
It’s not necessarily invoices that are causing the problem. According to Companies House records, Hangsun Trading Ltd was compulsorily dissolved in July 2018. If you have used documents from CH in support of your selling application or appeal against suspension, that is why Amazon are suspicious
Jessica_Amazon_
Hello,
Please do not open multiple topics for the same issue. You can refer to your other thread here: Account suspension-Appeal failed “documents appears to be forged or manipulated”
I am closing this thread.
Thanks,
Jessica