Amazon can't find delivered shipment with 3 pallets, 828Kg and 2000+ units
Good morning everyone,
We’re having lots of problems lately with Amazon taking months to receive PCP pallets.
This one is very weird. It was accepted for delivery on the 30th of October, they counted a grand total of 2 units! And then proceeded to sit on it for 15 days.
Today the shipment becomes eligible for investigation but I’m getting something that I haven’t seen before that does not let me investigate the shipment:
Has anyone encountered this before? What can I do?
Amazon can't find delivered shipment with 3 pallets, 828Kg and 2000+ units
Good morning everyone,
We’re having lots of problems lately with Amazon taking months to receive PCP pallets.
This one is very weird. It was accepted for delivery on the 30th of October, they counted a grand total of 2 units! And then proceeded to sit on it for 15 days.
Today the shipment becomes eligible for investigation but I’m getting something that I haven’t seen before that does not let me investigate the shipment:
Has anyone encountered this before? What can I do?
43 replies
Seller_n3kq7gcIclCDM
No not seen that one.
Have you tried to open a case?
I’m having multiple issues with pallets going missing on their way to/and at Amazon recently.
Could it be that they’ve put your pallet into an external overflow storage somewhere? That’s what has happened to one of mine. Not sure why they’d just scan two items though and no others if this was the case.
Seller_2EG6N58tYDYmC
Never had any issue with UK warehouses but I heard from Regional Express that it might takes weeks before Amazon checks in the items in EU.
I do experince quite a lot ‘found item’ issue though
Seller_4ZOiujcm0gKWA
It’s because it only just closed. Wait until tomorrow and you will be able to create a case.
Seller_oyn72Sj2i0TxY
Had the same situation. Waited and opened a case. Received this reply -
_Upon checking, I see that the shipment has not been received.
Kindly note that as there are high frequency of shipment arriving our fulfillment center, it is taking more time to check-in the shipment and add the units to your inventory.
I was able to verify that the shipment contents are being scanned and added to your inventory. While in this stage, we cannot conclude if there is any missing/extra units as this can still update._
???
The case was closed and I was unable to add to the case. Also unable to launch a new case on the same shipment number.
That was 2 weeks ago. Shipment is still closed, zero units received.
Seller_afyjRDyMeCC5k
You will be able to open a case soon. There’s usually a 24 hour gap between the shipment being closed and when they can investigate missing units. That ‘automatically closed’ message will appear until then.
I have had the situation wheere 1 or 2 items are booked in and then nothing for days. I’ve always suspected that it helps their ‘metrics’ to start booking in soon after delivery even if they don’t continue and finish until days (or even weeks) later.
Seller_oyn72Sj2i0TxY
SO… after chasing this missing shipment (twice) that Amazon has marked received… I have been asked for the following…
‘In order to further our investigation into this shipment, please provide the sales invoice for all the units with all missing FNSKUs sent with this shipment and in all the shipments 6 months prior to this one.’…‘we request you to provide us the scanned copy of the original invoice in PDF format.’
Since we are the manufactures (and sole supplier) of these SKU’s to Amazon FBA UK, supplying sales invoices isn’t possible and they already have the details of all shipments.
So basically… Your pallet is in transit, your pallet has been received by us, we are entering it into stock, prove you sent us a pallet, yes we have it, ok… we are not so sure now, send us the invoices for everything you sent us in the past 6 months.
Seller_oyn72Sj2i0TxY
@PMA Nighmare mate. You jump through hoops for them. Every pallet wrapped the way they like it with labels on each face, bright single SKU labels if required, each box labelled, each item labeled with their FNSKU, book it with a carrier that then complies with their loading requirements and books it in per their procedure… and then they loose it and it’s up to you to prove you sent it.
Seller_YDvo8TU3sOyO5
i thought i was alone,they just keep losing my stock and ask me to send proof that i sent it and that i own it…about £2000 of stock.They seem to have a new akward system that helps them to lose stuff and passes responsiblity to us.
Seller_oyn72Sj2i0TxY
Well… if we were a customer… we could just raise an A-Z and they would immediately give us back the value of our shipment.
Seller_4mCKK4p3yKjpk
Hi, I have a similar problem although not with pallets. Amazon FBA have misplaced a large box of laptops all checked in then moved to a holding area and bye bye
Been asked for the invoices which I’ve done.
I wish they would sort this out as I would prefer to have the items.
