Amazon Does Not Accept My Proofs
Amazon deactivated my account. I sold over 1000 quantity Collection 2000 Concealers . ( ASIN: B07G6M348C )
2 buyers opened a case in a span of 2 weeks saying its fake because the shade was not matching their skin. The items are 100% authentic and I provided Amazon with an invoice and a plan of action.
They keep replying saying …
We were not able to verify the supplier information listed on the invoice provided.
Please respond to this email with documents required from your supplier’s supplier:
— Copies of invoices, receipts, contracts, delivery orders, E-Way Bills (if any applicable) and relevant extract of GSTR2A document or authorization letters from your supplier’s supplier issued in the last 365 days.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier’s supplier, including name, phone number, address, email, and website.
– Item description (for ease of our review, you may highlight or circle the ASIN(s) under review)
You may remove pricing information, and you may remove unrelated transactions from the GSTunable toR2A document but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq)
What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.
You can view your account’s performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq) or select “Account Health” on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
28 replies
Seller_4XZrl7isjt4Xg
Sounds like your source is either not authorized by the brand OR that the invoice you are providing doesn’t have all the information required on it.
A typical valid invoice has to have:
Valid Invoices required info
– Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website) MUST MATCH AMAZON ACCOUNT INFO
– Invoice date … (typically must be issued in the last 365 days, but sometimes less)
– Item descriptions … (Full description of each item)
– Items Ordered Quantities
– Items Shipped Quantities
– Total value of all goods covered by the invoice
– Shows as paid or terms with account number (if terms it MUST show as shipped or delivered)
A valid source must be one authorized by the brand to distribute their products for the market you list in, so for a brand like this they won’t accept these type sources/invoices.
–From Auctions (even if itemized it still does not prove a valid supply chain through the brand owner
–Order Confirmations / Sales Orders Bills (shows no purchase or delivery)
–(Typically not) Retail Receipts/Invoices (shows no buyer name/address)
–Packing Slips
–Invoices from any liquidator or online retailers … Walmart.com, Overstock.com, etc
–Pro-forma invoices (Pro-forma invoices are invoices sent in advance of a shipment or delivery of goods. Lack of pricing or shipping information indicates a pro-forma invoice)
–Handwritten
–Commercial(customs)
New! " We cannot accept commercial invoices UNLESS they show proof of products purchased and include the supplier information.
–PayPal Invoices
–Purchase Order/Purchasing list/contract document/delivery report
–English-language invoices from suppliers in mainland China (must be in Chinese)
–Invoices from taobao, tmall, 1688, DHGate, aliexpress or Alibaba
Seller_NoMNQDGnEW5Bx
Does your supplier also supply to retail?
Did the invoice match your business details exactly?
Does it have the suppliers full details, address, website, email, phone number, company number, vat number?
Did you include the letter of authorisation from the brand?
Seller_PUgTge8LPB8FY
Do you have any idea why Amazon would be asking for this? I thought GSTR2A applied only to India.
Seller_KPduqTYZ5TzLd
Hi @You_R_Beautiful
Thank you for reaching out to Seller Forum community, as I understand from your post that your concern is about the invoice/proofs that are not being accepted.
As per the reply that you have received, it can be inferred that the concerned department has asked you to submit the document pertaining to the ‘Supply chain‘(A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.).
I would request you to go through the following help page for a better insight:
https://sellercentral-europe.amazon.com/gp/help/G202111990
While submitting the invoices, ensure that the following criterias are met :
Invoices issued in the last 365 days
Reflect sales volume during the last 365 days.
Include contact information for supplier AND buyer, including name, phone number, address, and website
File formats must meet either .pdf, .jpg, .png, or .gif files
These documents must be authentic and unaltered.
Let us know if you have any further concerns pertaining to this concern.
Regards,
DIRUSH
Seller_ew4iVmy2YJ2fm
Seller_4MlYJvoHfdkDh
Don’t google street view the address of that non vat registered apparent ‘cosmetics distributor’…
Seller_4MlYJvoHfdkDh
Basically the supplier is B&J Supplies which is just a wholesaler of random stuff including toiletries and cosmetics.
This invoice above looks like something the OP has made up.
Seller_NoMNQDGnEW5Bx
I suspect this second one is OK except they were bought after the problem. Unless you can add a POA to say you’ve now changed supplier to make sure there’s no further issues?
