We have been suspended about 4 weeks ago for listing prohibited items and when I submitted the original poa I got the dreaded “we may not respond to further emails” . I then pId thomsonandholt as a last resort for poa , andntahtbhas been sent to product compliance first with no reply for 10 as days so it was send to another department called pq product review .

The poa is below

Dear Product Compliance & Quality,

Please find below our updated appeal and plan of action against our suspension, we sincerely apologise for our mistakes which have led to our suspension. We have provided a much more thorough and complete POA below, we fully acknowledge that our first POA was lacking focus and did not answer your concerns.

Root Causes of Violation;

Our account was suspended due to the listing of items that are not permitted by Amazon. It appears as though we have repeatedly listed items that are not permitted for sale on Amazon.co.uk. However, we would like to explain the issues we have been having below individually, and demonstrate that this is not the case.

For ASINs: B0013G89R6, B0056PGWPG and B012TSG8VA, these became restricted after it had been listed for a while due to changes in MHRA in the classification of certain Glucosamine products. This product was not restricted when it was listed.

For ASIN: B01A77GQHQ – Enterosgel, we were advised that this listing was suspended due to being a hang-over cure. This claim was incorrect and we were wondering if this has been received in error as this is actually a cleansing gel used for the gut, and is not related to a hang-over cure, or indeed alcohol.

For ASINs: B01A77FOII and B00V6PWDO4, we were advised that this item was listed in the incorrect category, however when we have looked into this it appears that it was listed in the correct category, however we would now need pre-approval to list this item.

For ASINs: B07JG795GL, B07JDQBPNH and B07JG98D91, these were listed incorrectly due to our error and we should not have listed these items on Amazon.

For ASINs: B00VKGCMHC and B00VKGCR1S, we were advised that under VMR, it is illegal for the end-user of veterinary medicines to import, possess, supply or administer any veterinary medicinal products that are not authorised in the UK or import those that are authorised in the UK but which have not been supplied in accordance with the VMR. We were not aware of any restrictions for this particular product, however if there is we apologise for this error.

For ASINs: B07JG9H228, B07JFM7SVY and B07F6JLF76 we were advised these are dietary supplements, however they are actually dishwasher tablets.

For ASINs B002BRTPTW, we were not aware that there was any restriction regarding this product, however we apologise for our mistake if this is not the case.

We can confirm that the above items have been permanently removed from our inventory. We fully understand that Amazon policy prohibits the listing of prescription only medicines, and more recently any products containing Glucosamine. Amazon policy prohibits the listing or sale of prescription medicines on Amazon. We have investigated and educated ourselves further about these policies. We have resolved this issue by removing the products in question, and checking all other items we are offering for sale, and by introducing thorough staff training on Amazon’s policies and guidelines to ensure that this issue does not occur again.

We have also checked that each of the products are listed under the correct category.

I would like to emphasise that I now understand Amazon’s policy regarding all prohibited items.

Proactive steps taken to prevent similar violations in the future;

Prohibited Products;

1. All listings of products that are restricted have been removed/closed and will not be relisted.

2. From now on we will only list and sell items that are compliant with Amazon’s policies. We understand that Amazon policy prohibits the sale of prescription medicines, and glucosamine.

3. I have rechecked our inventory to check all items and ensure all listings are compliant with Amazon’s policy on prohibited items, which they now are.

4. I have also considered Amazon’s policy on restricted products, re-educated ourselves and have provided thorough training to all staff members to ensure this issue does not reoccur. This will prevent any prohibited items being listed. And this training will be updated on a regular basis.

5. I understand that we are responsible for ensuring that our listings comply with all local, state, and federal laws and regulations and Amazon policies.

6. We will regularly update our knowledge to stay informed on these policies as we understand that these laws, regulations and policies are often changing, and differ from the different market places.

Generic Complaints;

1. When we list products for sale using an existing product detail page and ASIN, we will make sure that the product being offered is accurately described and matches the data currently visible under that ASIN including the EAN or UPC Barcode, product title, brand, manufacturer and part number. We will not list against an ASIN that does not match my item description, condition or does not contain the relevant health and safety labelling.

2. To avoid generic customer complaints I will ensure all queries are dealt with efficiently and all messages are responded to within 24 hours during working hours. We have hired full time staff members to ensure all message and notifications are dealt with efficiently.

I understand we are responsible for ensuring that the products we offer for sale are legal and authorised for sale, and comply with all laws.

I can assure Amazon that I have taken note of, and will make sure we work to the following policies and guidelines;

• Prohibited Seller Activities and Actions

• Product Detail Page Rules

• Condition Guidelines

Additional details;

We have removed all listing of the products in question and have thoroughly reviewed our listings to ensure each product complies with Amazon’s policy on restricted products. We have also introduced training for all staff members to ensure any prohibited items are not listed by us. I assure you that we have resolved all the issues that caused our suspension and have implemented controls to prevent future issues.

If you have any queries or need any further information, please do not hesitate to contact me.

Best regards,

Zest Nature Ltd.

MD / Owner

Zest Nature Ltd

IS THERE ANY CHANCE IN GETTING THE ACCOUNT BACK IM PULLING MY HAIR OUT , THEY JUAT DINT WVEN REPKY OR ACKNOWLEDGE THE APPEAL