At a loss what to do with this customer!
A customer bought a printer from me.
He has claimed that the USB does not work which maybe the case.
He refused to contact the manufacturer which is his choice.
I then give him the option to send back and if faulty i will refund including the delivery cost
I also offered to pick it up (which i dont have to) and then test it and if faulty will refund less the courier charge to collect.
All options have been met with not good enough.
He will not budge from me giving him a prepaid Hermes label.
I have said that is simply not an option and every option i have given are the only ones i am offering as per Amazon policies.
No surprise that an AtoZ came through and wierdly it got withdrawn! No idea why.
Anyway, his latest of an no exaggeration, 30 messages consisted of him saying “he will no longer be ripped off by me”
We are simply going no where.
He won’t even acknowledge the fact i have offered to collect.
very very strange
Seller support have done very little other than start a case that if another AtoZ is started it may help me.
Apparently they can not contact the customer, only customer service can, and the two supports cant talk to each other.
Even customer service are sending me messages time after time saying “I hope you can resolve this issue” and have threatened to open an AtoZ against me again!
Just goign round in circles.
I have actually told the customer he is now being slanderous and i have reported him to Amazon not that it will get anyway.
I really hate customers some times!
If the customer is correct and it is faulty, he loses not a penny,s o i am bit lost to be honest.
If i were him i would put a screwdriver through it and make sure it is faulty and send it back lol
So, what would you do ?
At a loss what to do with this customer!
A customer bought a printer from me.
He has claimed that the USB does not work which maybe the case.
He refused to contact the manufacturer which is his choice.
I then give him the option to send back and if faulty i will refund including the delivery cost
I also offered to pick it up (which i dont have to) and then test it and if faulty will refund less the courier charge to collect.
All options have been met with not good enough.
He will not budge from me giving him a prepaid Hermes label.
I have said that is simply not an option and every option i have given are the only ones i am offering as per Amazon policies.
No surprise that an AtoZ came through and wierdly it got withdrawn! No idea why.
Anyway, his latest of an no exaggeration, 30 messages consisted of him saying “he will no longer be ripped off by me”
We are simply going no where.
He won’t even acknowledge the fact i have offered to collect.
very very strange
Seller support have done very little other than start a case that if another AtoZ is started it may help me.
Apparently they can not contact the customer, only customer service can, and the two supports cant talk to each other.
Even customer service are sending me messages time after time saying “I hope you can resolve this issue” and have threatened to open an AtoZ against me again!
Just goign round in circles.
I have actually told the customer he is now being slanderous and i have reported him to Amazon not that it will get anyway.
I really hate customers some times!
If the customer is correct and it is faulty, he loses not a penny,s o i am bit lost to be honest.
If i were him i would put a screwdriver through it and make sure it is faulty and send it back lol
So, what would you do ?
216 replies
Seller_wqciCXuQbNS4p
How old is the printer? As in when was the sale made?
Seller_xDtaDZ1Iek9Fq
did a return ever get opened? just get one opened and paid to have it picked up/returned. No more dialog.
You have done everything you can. I know the printer will now be used but the time you spent on this is costing you more!
Seller_hC0hNVDuILaKO
Why?
The customer should NOT have to pay for the collection of a faulty item.
You should send a prepaid return label and on return inspect the printer.
If not faulty then you can deduct the label cost from the refund, along with a reasonable sum to reflect the loss in value from new to used, but if faulty you give a complete refund of everything he paid.
You are setting yourself up for an A-Z and for bad feedback.
Seller_N8REXkyGUOygR
The guy has opened at least 2 return requests.
I have of course replied with his options and he has refused all of them.
His latest message which I have No Responded to says
“Just repeating what you said sir. I wholly refute your false accusations I as per amazon colleague did also question your wisdom. Nothing wrong in using Hermes courier But I won’t pay a penny to you either … And please stop contacting myself.”
So I will do that, ignore him
Seller_IGI0wifpU64da
Wow. To be honest I would say you’re dealing with someone who potentially has mental problems or a medical mental illness because that’s quite excessive to say the least. Depends on the value, can you not cut your losses and leave it, depends on the value obviously
Seller_N8REXkyGUOygR
The weird thing is, when i first started talking to him which may i add was out of office hours but thought i would help, he finished off with
“I’ll try this coming week .
Amazon are just artists. .
I’m laden with sore throat but will ask brother after the weekend .
Hopefully brother will know what reference number you mean and all of
that.
Thank you for your attention to printer trouble this evening. You’ve
done more than Amazon.
Yours faithfully”
Next thing i hear is a him complaining and sending Amazon messages.
He is just weird!
Seller_5Qk2OCkmLZ8H3
What you aren’t taking into consideration is his legal position outside of Amazon policies. I would advise you either refund him in full which you are obligated to do in a timely fashion after the complaint was received or issue a return prepaid shipping label and refund him after the item has been inspected upon return and found to be faulty in line with the Sales of Goods Act.
Seller_AosJD54bRJJWc
You’ve provided a pre paid return label. Just mark every message now as no response needed and report his messages to amazon until you’re receive it back. Nothing more for you to do now.
Definitely do not refund him without receiving it back would be my advice
Seller_xUKHc5xSYJmI4
As we already know many customers have found ways to exploit the platform. I wish they would take theft or attempted theft seriously on this platform. I have been reading several cases where group of customers ripped Amazon off by thousands of pounds.
Seller_6sxtIS0RbZ5k7
The object is faulty so you needed to supply a pre-paid label for its return, not get into arguments with the customer giving him other options that are less than he is entitled to.
