Automatic Refund on First Scan
Hello,
Starting September 30, 2022, seller-fulfilled items returned using the Prepaid return label program (https://sellercentral-europe.amazon.com/help/hub/reference/G202072200) will be automatically eligible for refund at first scan. Once refund at first scan is enabled, customers using an Amazon prepaid return label will receive a refund immediately after they hand over the return to the carrier and the return label is scanned.
Is Amazon aware that some returns are not re-sellable, or customer sending wrong items or returns are not received?
Just seems so unfair.
Automatic Refund on First Scan
Hello,
Starting September 30, 2022, seller-fulfilled items returned using the Prepaid return label program (https://sellercentral-europe.amazon.com/help/hub/reference/G202072200) will be automatically eligible for refund at first scan. Once refund at first scan is enabled, customers using an Amazon prepaid return label will receive a refund immediately after they hand over the return to the carrier and the return label is scanned.
Is Amazon aware that some returns are not re-sellable, or customer sending wrong items or returns are not received?
Just seems so unfair.
186 replies
Seller_Di581pXWuEkxG
Just their next step in making sure everything is Fulfilled by Amazon !
Seller_BS5lg2keRs2QO
Then you follow the process
https://sellercentral-europe.amazon.com/help/hub/reference/G202175000
Seller_3sA3mMDSBeAxr
It will cause issues, more so than the current policy. We do get returns every now and then where the incorrect reason has been selected or where the customer has returned something completely different (just yesterday a customer raised a request and we were able to warn them before they returned the product).
Currently before a refund is processed we may be able to intervene and contact them before they see any kind of refund being processed, this can usually resolve a query efficiently.
Now they will have a refund almost immediately, despite what could be in the packet, we then have to ‘claim’ from Amazon a refund if it is incorrect, taking seller fulfilled responsibility away from seller fulfilled orders, and we all know what it is like trying to claim from Amazon on other things such as A-Z’s.
Seller_oGFKRixtdkjxL
Oh joy.
What’s the betting, given Amazon’s usual level of inept implementation, that if a buyer return is a change of mind, their system will not be clever enough to deduct the postage from the refund as per policy.
Prep for more damaged items/empty box and other fraudulent returns - Amazon seems to love assisting abuse of the returns process.
Seller_OD408ZNiEUfUp
This is making me consider pulling out of Amazon now totally. They are making it harder and harder to sell on Amazon and things like this, are just making it more and more impossible.
What about the buyers who use incorrect return reasons to get free returns???
What about the items we get back in error, which we do not even sell, returned to the wrong seller?
What about the used and damaged items, we currently can control?
Seems to me we are going to be spending a lot of time now making claims on Amazon and they will then find more reasons to reject those claims.
There is so much wrong with Amazon right now, which needs to be fixed, and they just create more problems.
Seller_leOygLRqhV13K
Always a good time to give this example of “Just contact Amazon” or “Open a Safety Claim”
This was last year
Dispute with customer or Amazon? - Good one.
Check this out from Last December,
Lady buys a shirt December 4th
Shipped December 4th,
Arrives December 5th.
Christmas Day : Where is my item?
We replied with tracking showing arriving December 5th
Lady Replies on Boxing Day “It just arrived today, it’s got cat hairs, holes and tears in it - I want a refund”
There is no post delivery on Boxing day, so that was a lie ,
We reply with photo of her item, with the postage label, the phone showing the date taken at time of posting and a screenshot of the tracking showing delivery.
2 Days later - A to Z claim for item not received.
We phone seller central. Speak to the most English sounding human ever, he has only be with Amazon for 3 weeks. Explains to us there is no chance this goes against us, but we should send in proof.
We respond to A-Z and also to the created case.
Photo of the item, tracking and phone with date on , on the day of dispatch
Photo of the lady confirming through Amazon messages she has received the item
Photo of the Royal Mail confirming tracking Delivery
Photo fo the Royal Mail online order details showing their details, item, shipping and tracking number.
1 Day later, Amazon refunded her and took money the money from our account.
It is actually criminal.
This is not a more broken platform in the world than Amazon, with the most unhelpful and unprofessional customer service. I call for it every year. Jeff, do the uncover boss, just for one week, Try and rectify a problem on Amazon as a merchant or “selling partner”.
Embarrassing.
Seller_TenzT2YJdtu6x
They are trying their best, I like this comment on emails received if you are a buyer.
‘Your feedback is helping us build Earth’s Most Customer-Centric Company.’
Seller_LYfa6ZExTElbi
Why on earth should the customer get a full refund before the buyer has received the item back and inspected it?
Seller_leOygLRqhV13K
Oh, and it’s not like Amazon didn’t get scammed for tens (Maybe hundreds) of thousands of Euro a few years back by a single guy returning boxes of sand in place of items and getting refunded.
They have learnt their lesson and will not make sure it is FBM people who get scammed by these types.
Enjoy!
Seller_7XKkvpKqKRaqK
great more scams to contend with just in time for busy xmas period thanks amazon
