Buyer Seller Messaging Issues
Hi all.
I know Amazon have made changes to messaging within the seller account . I had a message from Amazon
that sellers can opt out of receiving messages etc . Over the last week I have had a couple bounce back as undeliverable due to security reasons I’m guessing this was because they have opted out.
However for many others I am getting no replies to my messages not even one for the whole of this week which is very strange. One customer I had messaged over 5 times only got back to me when I had to cancel her order. My reply to her irrate message did get through and she advised me she had not received a single message from me regarding her order and she had not opted out of anything .
Anybody else experiencing an unusual silence in replies to messages ?? Sure I accept previously some customers never replied and sure some customers may have opted out of receiving messages .
But no replies to any messages all week . That’s strange.
Thanks for reading
Buyer Seller Messaging Issues
Hi all.
I know Amazon have made changes to messaging within the seller account . I had a message from Amazon
that sellers can opt out of receiving messages etc . Over the last week I have had a couple bounce back as undeliverable due to security reasons I’m guessing this was because they have opted out.
However for many others I am getting no replies to my messages not even one for the whole of this week which is very strange. One customer I had messaged over 5 times only got back to me when I had to cancel her order. My reply to her irrate message did get through and she advised me she had not received a single message from me regarding her order and she had not opted out of anything .
Anybody else experiencing an unusual silence in replies to messages ?? Sure I accept previously some customers never replied and sure some customers may have opted out of receiving messages .
But no replies to any messages all week . That’s strange.
Thanks for reading
30 replies
Seller_auNstt1zIPDiX
Yes, I’ve so far had 2 negative feedbacks and an A-Z because of messages not getting through.
Amazon have confirmed that there is an issue with messaging service at the moment.
Seller_mBENc0rmDmw5W
Ironically if you want to be certain of your buyer getting a message you need to resort to snail mail. It is beyond ludicrous that other platforms like eBay can manage a successful messaging system but that Amazon cannot.
Seller_74ijaPS0pKj8Q
I’m not surprised Amazon have done this, all the annoying automated services sellers have set up have miffed off Amazon and the customers so much that they felt the need to implement something like this (albeit badly, and not thought out properly).
I don’t know about you guys but personally I buy a lot off Amazon and a lot of orders get 2-3 automated unsolicited follow ups from the seller asking if everything is ok and asking me to leave feedback and advertising other things, a lot of them use stong language like ‘URGENT!’ and ‘IMPORANT’ designed to catch your attention despite thier messages being unsolicited and akin to spam. Buyer never signed up for them but the sellers think it’s fine to use customers personal emails to bombard them with rubbish, and as a customer I think it’s NOT fine.
I totally get that they think they’re providing a ‘personalised and helpful’ experience but actually they are advertising disguised as follow-ups to the order to get around the rules, and when you get 2-3 of them for every single order it is freaking annoying. It drives me potty having to try to find a way of unsubscribing from each seller, and a lot of them don’t actually contain an unsubscibe link and I have to resort to emailing the seller and telling them to stop mailing me, which they usually ignore.
Also, incidentally, on the rare occasion I’ve had a problem with delivery or the item and have responded to one of these automated ‘is everything ok?’ emails the sellers response has been less than helpful, if I received one at all.
Sorry for the rant, but I am so annoyed that certain sellers forcing their unsolicited message onto customers has resulted in this mess up, to the point that we can’t even contact customers when necessary.
I checked my buyer account and I appear to have been automatically opted out. Not getting any important messages from sellers, but still getting the occasional seller spam through.
Seller_V32AB7CdEVSlF
3 negs and 2 A-Z so far and counting
Seller_FcKDExiXlNWwX
Yes it driving me crazy. one A-Z and a negative feedback, one just opened, both of the buyers i responded to both of them think I have ignored them. It is extremely frustrating. I opened a case and the chap said he would get in touch with second buyer with the info they need to get their order but they haven’t. The also told me i should apply to get the feedback removed because it should be and to quote the case which I have and the feedback department has refused to remove it. They need to sort it out. I understand there should be no unsolicited emails and agree completely but if we can’t respond to questions or problems it is going to have a negative impact on our businesses.
Seller_V32AB7CdEVSlF
4 negs and 2 A-Z and counting
Any mods bothering with these forums?
Seller_kaQRC5Zog6scX
As much as I can appreciate that customers got miffed about some sellers contacting them with marketing rubbish I’m annoyed beyond belief that messages about things like attempted deliveries aren’t getting through. I wish Amazon and their customers (no, they aren’t our customers) good luck with this latest gimmick of an idea. A lot of customers most likely don’t know it’s happening.
And, yes, we just had A-Z claim issue (where a week before we had a messages from Amazon in writing that the customer was in the wrong and A-Z claim would be rejected) most likely caused by the fact that the customer wasn’t getting emails. Now, as a result the customer is ending up on the Action Fraud database (UK) - we dispatched the products and money wasn’t paid into our account - this is fraud. We are absolutely sick and tired of dealing with incompetent Amazon employees whilst Jeff is flying to the moon. We pay 1000s in fees every year and (like a lot of others) are treated like dirt. Amazon makes a massive chunk of its revenue from its Merchants every year. We are not far from closing our Amazon sales channel. The problem isn’t the customers. It’s the middle man. Amazon!
Seller_ZtK5VEoVCpAJ7
We too have just today received an angry email from a customer wanting to know why we hadn’t replied to his message on 8 Feb - we did reply, just a few hours later on same date. i’ve replied again but cannot check if he receives it, and I don’t want to wait until he sends another message.
On checking the forum I learn that there is a problem with the amazon messaging service. The mobile number of the customer is on the order page but I understand I can’t use this? Also I cannot access the Contact Amazon link as a pop up box appears on top of the contact page and the X to close it is hidden. AAAGGGHHH!
So, is my only option snail mail?
