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Seller_peUEHDFZF8DsK

Change EAN - how?

Is it possible to change an EAN? it is the same product with no change. But needs the EAN updating. Seller support tell me its not possible and I must create a new ASIN for the product. Wont this be a duplicate listing?

I have changed the EAN on the listing but I would need seller support to push through the change. thanks

655 views
31 replies
Create and Manage Listings
Tags:ASIN, Listings
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user profile
Seller_peUEHDFZF8DsK

Change EAN - how?

Is it possible to change an EAN? it is the same product with no change. But needs the EAN updating. Seller support tell me its not possible and I must create a new ASIN for the product. Wont this be a duplicate listing?

I have changed the EAN on the listing but I would need seller support to push through the change. thanks

Create and Manage Listings
Tags:ASIN, Listings
00
655 views
31 replies
Reply
31 replies
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_peUEHDFZF8DsK’s post

Every listing includes the option to update it’s product identifier and it has always been possible, however since the Seller Support is telling you otherwise, it is possible that you did something wrong.

If your changes weren’t accepted but required you to open case, have you included some proof supporting the desired update?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have updated it - but the change hasn’t pushed through. What could I have done wrong?
I did not include evidence. If I show the GS1 listing and the manufacturer website showing the EAN - will they change it? or tell me to again create a new asin?

Are seller support telling me to go against amazon policy for duplicate listings?

Thanks

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

It now tells me on edit product that EAN cannot be changed and the listing must be deleted and a new listing made. Wouldn’t this be a violation of the duplicate listing policy? its the same item.

00
user profile
Seller_hnJy2He6uzeGX
In reply to: Seller_peUEHDFZF8DsK’s post

If you are the brand owner you have priority and can copy the listing, click “go back and edit”, change the SKU (this is vital), save, and wait 2 mins. Both listings of the same item with different SKU’s will update and you can then delete the one you just created. If this does not work, try any of the following:

a. Use the Amazon Seller phone App to change the details as sometimes this works;
b. Change EAN to UPC or GTIN and see if that works (GS1 UK is a 13 digit GTIN but Amazon only recognises GTINs as a USA 14 digit). UPC is a universal equivalent and this may work;
c. Never list by searching using the ASIN but only the barcode number EAN;
d. You can literally delete the product, wait 24 hours for the system to clear, and relist using the EAN;
e. You can request Seller Support to change it for you, but you may have to jump through all sorts of hoops such as providing your own website page, GS1 Certificate, and be registered on the Amazon Global Brand Registry (holding a Trademark Certificate or similar).

My final tip - persevere, do not give up. It is a nightmare but all learning is useful.

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thank for that.
However is that going to make a duplicate listing in the amazon catalogue? or will it go away?

regarding a ) its no longer possible to edit this field at all
b) you cannot edit this either
d) would this lose all reviews and sales rank for the product?
e) thanks for that. maybe i can send in a request with a lot of evidence.
However I do have quite a few EANs to change so could take a while.

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have eventually figured out that it is only possible now by seller support changing it and it does not affect sales rank or anything like this.

However I sent seller support the ASIN, the GS1 link to the EAN, the brand website showing the product and ean (our website). However seller support also want to see the physical product with EAN showing. We use FBA and use amazons stickers and not the actual EAN number. Would it be a problem if I printed the barcode off of GS1 and showed them a picture of the product in question with that on it? even though we would stick on an amazon barcode for our shipments?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks for that - will it keep the old ASIN and salesranks/reviews?

Its not against the duplicate listing policy?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks Katy - were these FBA or FBM listings? Did you have to provide any evidence with your merge requests? And did you do these 1 at a time with a case for each? Thanks

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks - Did this work for FBA items that were still in stock? or did you recall them?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks again - where does it ask this? As opening a case in the help section on merge products, it only asks which two to merge and not which should be the primary

00
user profile
Seller_peUEHDFZF8DsK

Change EAN - how?

Is it possible to change an EAN? it is the same product with no change. But needs the EAN updating. Seller support tell me its not possible and I must create a new ASIN for the product. Wont this be a duplicate listing?

I have changed the EAN on the listing but I would need seller support to push through the change. thanks

655 views
31 replies
Create and Manage Listings
Tags:ASIN, Listings
00
Reply
user profile
Seller_peUEHDFZF8DsK

Change EAN - how?

Is it possible to change an EAN? it is the same product with no change. But needs the EAN updating. Seller support tell me its not possible and I must create a new ASIN for the product. Wont this be a duplicate listing?

I have changed the EAN on the listing but I would need seller support to push through the change. thanks

Create and Manage Listings
Tags:ASIN, Listings
00
655 views
31 replies
Reply
user profile

Change EAN - how?

by Seller_peUEHDFZF8DsK

Is it possible to change an EAN? it is the same product with no change. But needs the EAN updating. Seller support tell me its not possible and I must create a new ASIN for the product. Wont this be a duplicate listing?

I have changed the EAN on the listing but I would need seller support to push through the change. thanks

Create and Manage Listings
Tags:ASIN, Listings
00
655 views
31 replies
Reply
31 replies
31 replies
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user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_peUEHDFZF8DsK’s post

Every listing includes the option to update it’s product identifier and it has always been possible, however since the Seller Support is telling you otherwise, it is possible that you did something wrong.

If your changes weren’t accepted but required you to open case, have you included some proof supporting the desired update?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have updated it - but the change hasn’t pushed through. What could I have done wrong?
I did not include evidence. If I show the GS1 listing and the manufacturer website showing the EAN - will they change it? or tell me to again create a new asin?

Are seller support telling me to go against amazon policy for duplicate listings?

Thanks

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

It now tells me on edit product that EAN cannot be changed and the listing must be deleted and a new listing made. Wouldn’t this be a violation of the duplicate listing policy? its the same item.

00
user profile
Seller_hnJy2He6uzeGX
In reply to: Seller_peUEHDFZF8DsK’s post

If you are the brand owner you have priority and can copy the listing, click “go back and edit”, change the SKU (this is vital), save, and wait 2 mins. Both listings of the same item with different SKU’s will update and you can then delete the one you just created. If this does not work, try any of the following:

a. Use the Amazon Seller phone App to change the details as sometimes this works;
b. Change EAN to UPC or GTIN and see if that works (GS1 UK is a 13 digit GTIN but Amazon only recognises GTINs as a USA 14 digit). UPC is a universal equivalent and this may work;
c. Never list by searching using the ASIN but only the barcode number EAN;
d. You can literally delete the product, wait 24 hours for the system to clear, and relist using the EAN;
e. You can request Seller Support to change it for you, but you may have to jump through all sorts of hoops such as providing your own website page, GS1 Certificate, and be registered on the Amazon Global Brand Registry (holding a Trademark Certificate or similar).

My final tip - persevere, do not give up. It is a nightmare but all learning is useful.

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thank for that.
However is that going to make a duplicate listing in the amazon catalogue? or will it go away?

regarding a ) its no longer possible to edit this field at all
b) you cannot edit this either
d) would this lose all reviews and sales rank for the product?
e) thanks for that. maybe i can send in a request with a lot of evidence.
However I do have quite a few EANs to change so could take a while.

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have eventually figured out that it is only possible now by seller support changing it and it does not affect sales rank or anything like this.

However I sent seller support the ASIN, the GS1 link to the EAN, the brand website showing the product and ean (our website). However seller support also want to see the physical product with EAN showing. We use FBA and use amazons stickers and not the actual EAN number. Would it be a problem if I printed the barcode off of GS1 and showed them a picture of the product in question with that on it? even though we would stick on an amazon barcode for our shipments?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks for that - will it keep the old ASIN and salesranks/reviews?

Its not against the duplicate listing policy?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks Katy - were these FBA or FBM listings? Did you have to provide any evidence with your merge requests? And did you do these 1 at a time with a case for each? Thanks

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks - Did this work for FBA items that were still in stock? or did you recall them?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks again - where does it ask this? As opening a case in the help section on merge products, it only asks which two to merge and not which should be the primary

00
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_peUEHDFZF8DsK’s post

Every listing includes the option to update it’s product identifier and it has always been possible, however since the Seller Support is telling you otherwise, it is possible that you did something wrong.

If your changes weren’t accepted but required you to open case, have you included some proof supporting the desired update?

00
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_peUEHDFZF8DsK’s post

Every listing includes the option to update it’s product identifier and it has always been possible, however since the Seller Support is telling you otherwise, it is possible that you did something wrong.

If your changes weren’t accepted but required you to open case, have you included some proof supporting the desired update?

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have updated it - but the change hasn’t pushed through. What could I have done wrong?
I did not include evidence. If I show the GS1 listing and the manufacturer website showing the EAN - will they change it? or tell me to again create a new asin?

Are seller support telling me to go against amazon policy for duplicate listings?

Thanks

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have updated it - but the change hasn’t pushed through. What could I have done wrong?
I did not include evidence. If I show the GS1 listing and the manufacturer website showing the EAN - will they change it? or tell me to again create a new asin?

Are seller support telling me to go against amazon policy for duplicate listings?

Thanks

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

It now tells me on edit product that EAN cannot be changed and the listing must be deleted and a new listing made. Wouldn’t this be a violation of the duplicate listing policy? its the same item.

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

It now tells me on edit product that EAN cannot be changed and the listing must be deleted and a new listing made. Wouldn’t this be a violation of the duplicate listing policy? its the same item.

00
Reply
user profile
Seller_hnJy2He6uzeGX
In reply to: Seller_peUEHDFZF8DsK’s post

If you are the brand owner you have priority and can copy the listing, click “go back and edit”, change the SKU (this is vital), save, and wait 2 mins. Both listings of the same item with different SKU’s will update and you can then delete the one you just created. If this does not work, try any of the following:

a. Use the Amazon Seller phone App to change the details as sometimes this works;
b. Change EAN to UPC or GTIN and see if that works (GS1 UK is a 13 digit GTIN but Amazon only recognises GTINs as a USA 14 digit). UPC is a universal equivalent and this may work;
c. Never list by searching using the ASIN but only the barcode number EAN;
d. You can literally delete the product, wait 24 hours for the system to clear, and relist using the EAN;
e. You can request Seller Support to change it for you, but you may have to jump through all sorts of hoops such as providing your own website page, GS1 Certificate, and be registered on the Amazon Global Brand Registry (holding a Trademark Certificate or similar).

My final tip - persevere, do not give up. It is a nightmare but all learning is useful.

00
user profile
Seller_hnJy2He6uzeGX
In reply to: Seller_peUEHDFZF8DsK’s post

If you are the brand owner you have priority and can copy the listing, click “go back and edit”, change the SKU (this is vital), save, and wait 2 mins. Both listings of the same item with different SKU’s will update and you can then delete the one you just created. If this does not work, try any of the following:

a. Use the Amazon Seller phone App to change the details as sometimes this works;
b. Change EAN to UPC or GTIN and see if that works (GS1 UK is a 13 digit GTIN but Amazon only recognises GTINs as a USA 14 digit). UPC is a universal equivalent and this may work;
c. Never list by searching using the ASIN but only the barcode number EAN;
d. You can literally delete the product, wait 24 hours for the system to clear, and relist using the EAN;
e. You can request Seller Support to change it for you, but you may have to jump through all sorts of hoops such as providing your own website page, GS1 Certificate, and be registered on the Amazon Global Brand Registry (holding a Trademark Certificate or similar).

My final tip - persevere, do not give up. It is a nightmare but all learning is useful.

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thank for that.
However is that going to make a duplicate listing in the amazon catalogue? or will it go away?

regarding a ) its no longer possible to edit this field at all
b) you cannot edit this either
d) would this lose all reviews and sales rank for the product?
e) thanks for that. maybe i can send in a request with a lot of evidence.
However I do have quite a few EANs to change so could take a while.

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thank for that.
However is that going to make a duplicate listing in the amazon catalogue? or will it go away?

regarding a ) its no longer possible to edit this field at all
b) you cannot edit this either
d) would this lose all reviews and sales rank for the product?
e) thanks for that. maybe i can send in a request with a lot of evidence.
However I do have quite a few EANs to change so could take a while.

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have eventually figured out that it is only possible now by seller support changing it and it does not affect sales rank or anything like this.

However I sent seller support the ASIN, the GS1 link to the EAN, the brand website showing the product and ean (our website). However seller support also want to see the physical product with EAN showing. We use FBA and use amazons stickers and not the actual EAN number. Would it be a problem if I printed the barcode off of GS1 and showed them a picture of the product in question with that on it? even though we would stick on an amazon barcode for our shipments?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

I have eventually figured out that it is only possible now by seller support changing it and it does not affect sales rank or anything like this.

However I sent seller support the ASIN, the GS1 link to the EAN, the brand website showing the product and ean (our website). However seller support also want to see the physical product with EAN showing. We use FBA and use amazons stickers and not the actual EAN number. Would it be a problem if I printed the barcode off of GS1 and showed them a picture of the product in question with that on it? even though we would stick on an amazon barcode for our shipments?

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks for that - will it keep the old ASIN and salesranks/reviews?

Its not against the duplicate listing policy?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks for that - will it keep the old ASIN and salesranks/reviews?

Its not against the duplicate listing policy?

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks Katy - were these FBA or FBM listings? Did you have to provide any evidence with your merge requests? And did you do these 1 at a time with a case for each? Thanks

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks Katy - were these FBA or FBM listings? Did you have to provide any evidence with your merge requests? And did you do these 1 at a time with a case for each? Thanks

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks - Did this work for FBA items that were still in stock? or did you recall them?

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks - Did this work for FBA items that were still in stock? or did you recall them?

00
Reply
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks again - where does it ask this? As opening a case in the help section on merge products, it only asks which two to merge and not which should be the primary

00
user profile
Seller_peUEHDFZF8DsK
In reply to: Seller_peUEHDFZF8DsK’s post

Thanks again - where does it ask this? As opening a case in the help section on merge products, it only asks which two to merge and not which should be the primary

00
Reply