Hello @Improve_myself,

Based on the information you have shared, I can understand that your account is taken down for listing products that could be potentially inauthentic.

To consider an appeal to be valid, the seller performance team generally expects for valid invoices and authorization letter to understand if the products were purchased from an authentic source.

Have you provided the authorization letter and the invoices that the manufacturer issued to you? If yes, you would have received an update about the status for the same. However, if for some reason the documents are not verified, you will be notified accordingly.

All the appeals will be reviewed and replied to accordingly. But if it isn’t valid, you sometimes may not receive a response.

Did your plan of action explain the reasons that led to the issue, the steps you have taken to fix it and the changes you will be implementing to avoid it on your future listings?

If not, I’d recommend that you re-work on the appeal by considering these guidelines keeping in mind your business type:

1. Root cause: Try and understand the “why, what, who, where and how?”
• Did you seek permissions before listing the ASINs? If you have permissions, provide the same.
• If you do not agree to the claim, you must provide valid proofs to challenge this decision.

2. Corrective Measures: What have done about it?
• Once you identify the primary root cause, what could you do or have already done to fix it?
• What have you done, and what did you change within your business model or processes to eliminate those root causes?

3. Preventive Measures: How can you control it? Think long term!
• Describe the points in detail. How will you develop processes to ensure that all your branded products are legitimate and authentic?
• The preventative measures you can take to ensure that you do not sell products that have been illegally replicated, reproduced, or manufactured.
• How will you verify the accuracy of your products and will not list unbranded items on branded products?

While considering the above points, I also want you to read the policy links below and show your understanding of them in your appeal.

– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.co.uk/gp/help/201165970)
– Policies and Agreements (https://sellercentral.amazon.co.uk/gp/help/521)

Once you are ready with the plan of action, send it across to our seller performance team and once they review, they will assist you accordingly.

Regards!
Ruth