COVID-19: Removal order delays and long-term storage fee waiver


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To ensure the capacity to receive, restock, and ship high-priority products like household staples and medical supplies, we have temporarily paused removal operations in some of our fulfilment centres.

You can continue to create removal orders, but there will be delays in completing the requests. Similarly, auto-removals will be delayed.

As a result, we are waiving the April 15 long-term storage fees for inventory stored in the United States, United Kingdom, Germany, France, Italy, Spain, Poland, and the Czech Republic.

You can review the status of your removal orders here and find more information on this Help page. Please note Selling Partner Support does not have further guidance.

We understand this is a change to your business, and we did not take this decision lightly. We are working around the clock to increase capacity and appreciate your understanding as we temporarily prioritise household staples, medical supplies, and other high-demand products for customers.