Credit Card Invalid and seller support limited
Hello everyone,
Here is the situation: I have been selling on amazon EU for almost 4 years now and last Friday I got the message to update my credit card information. Then I re-entered the card as they said and I got this message;
"Credit Card Invalid
You must update your existing credit card information or add a new credit card to regain full access to this seller account."
So I made a few checks to ensure everything about the card was right:
- The card has twos years to expire.
- The billing address was the same as on the contract with the bank.
- It’s a debit card with enough funds to cover the fees.
- We can pay in Pounds and Euros.
- We did a test buy on another website and it worked.
- Finally, We tried with a new credit and not work.
Besides, our funds’ transfer has been delayed and I even can’t open a case to contact the seller support because I keep getting this message everywhere.
After some research on the forum, I am doubting about the following points:
-
CARD HOLDER’S NAME (AS ON CREDIT CARD): On our credit card there is only the name of the director of the company. Should we introduce the company name or another name?
-
When we add a new billing address, it turns out with another space for a Name*. In this case, the company name or the cardholder name?
-
Address Line 1: *street name? Address Line 2:road number?
We should put them together in Line 1?
So please help us to sort the problem out and guide us a way to contact Amazon.
Thanks,
Best regards.
Credit Card Invalid and seller support limited
Hello everyone,
Here is the situation: I have been selling on amazon EU for almost 4 years now and last Friday I got the message to update my credit card information. Then I re-entered the card as they said and I got this message;
"Credit Card Invalid
You must update your existing credit card information or add a new credit card to regain full access to this seller account."
So I made a few checks to ensure everything about the card was right:
- The card has twos years to expire.
- The billing address was the same as on the contract with the bank.
- It’s a debit card with enough funds to cover the fees.
- We can pay in Pounds and Euros.
- We did a test buy on another website and it worked.
- Finally, We tried with a new credit and not work.
Besides, our funds’ transfer has been delayed and I even can’t open a case to contact the seller support because I keep getting this message everywhere.
After some research on the forum, I am doubting about the following points:
-
CARD HOLDER’S NAME (AS ON CREDIT CARD): On our credit card there is only the name of the director of the company. Should we introduce the company name or another name?
-
When we add a new billing address, it turns out with another space for a Name*. In this case, the company name or the cardholder name?
-
Address Line 1: *street name? Address Line 2:road number?
We should put them together in Line 1?
So please help us to sort the problem out and guide us a way to contact Amazon.
Thanks,
Best regards.
37 replies
Seller_Wqg5EgqxuOwDD
Have you tried updating it from your buyer,rather than your seller account? I don’t know why but doing it this way often works when doing it from your seller account fails.
Seller_AqyK5bl43RBCa
Already waited one day for the validation of the new card, but still invalid and access of my account limited.
Is there Amazon moderator here to check my account to see if everything goes right? Right now I cant do anything just wait for help.
Thanks
Seller_BnqfOH5ahn4zV
Is the card prepayment?
Amazon do not accept alternative Charge Methods, such as prepaid credit cards.
https://sellercentral.amazon.co.uk/gp/help/help.html?itemID=G861&language=en_GB
Why is my credit card listed as invalid?
https://sellercentral.amazon.co.uk/gp/help/help.html?itemID=202131400&language=en_GB&ref=ag_202131400_cont_G861
Seller_BnqfOH5ahn4zV
Silly question but have you used the card with it’s pin since it was sent. Using the pin will reactive the card validity.
Seller_xUKHc5xSYJmI4
As a last resort you could ring seller support on 0207 084 7901 
good luck
Seller_BnqfOH5ahn4zV
Assuming company name on card is exactly same as seller account business details.
Seller_KKcTTZzy6Jd6Q
This happened to us around this time last year, the only way to fix it was to switch to another valid card and then switch back again.
Seller_AqyK5bl43RBCa
Hello everyone,
Yesterday we were told that our new card ending with 12 was validated and passed all the test of Amazon and the Bank.
One of the two error messages disappeared finally, and the Charge Methods was back to the normal state.
But the access still was limited, and one message was still there just like 20 days before.
" Credit Card Invalid
You must update your existing credit card information or add a new credit card to regain full access to this seller account."
We have checked our buyer account again and eliminated all the none active card and only left the current card as the only charge method for buyer account.
It is quite weired because there is no more credit card issue thanks to the new card.
Really appreciated if someone could help.
Best regards,
Barcelona LED
Seller_AqyK5bl43RBCa
Hello everyone, and the amazon support team,
The " Credit Card Invalid" message still shows up, and we have been blocked for 20 days already but we cant do nothing.
We have been told in another case 5790915242 the card ending with 12 was verified and our account was in a normal status now,
But saddly, nothing changed yet. Please if someone have the same issue before could share the experience here.
Really appreciated for all kinds of help.
Seller_AqyK5bl43RBCa
Today Jan 9, we are still having the same credit invalid issue and we have already 5 A-Z cases closed without any attention.
We just received a warning message from the performance and we suppose one more A-Z case will get our account suspended.
Right now we are waiting for the email communication from the concerned team for a solution, but it really takes too much time. The last pending case was from Jan 3 and no one answered us yet. When we tried to phone UK seller support, they just merged cases and left them untreated behind.
Please, Jessica or some other moderator of the forum see our post, just have another check to see what really happened here.
This message just appeared again and again.
Thanks
