Customer Refund
customer is asking for a refund that I have already sent.
I have checked my account and it says that the refund has already been activated. Not sure what to so now .
Customer Refund
customer is asking for a refund that I have already sent.
I have checked my account and it says that the refund has already been activated. Not sure what to so now .
4 replies
Seller_SITNVuZK87zGK
All you can do is advise that your records show a refund has been processed. Ifthey continue to contact - we normally advise them to speak to amazon customer services as they actually handle the refund.
Seller_3yhYGU61cigbH
Sometimes refunds go to the customer as a token, or credit on their account (I’ve had it happen on my own personal account. If they haven’t seen anything come into their bank (It takes a few hours from when you process it) ask them to check their amazon account and see if they have something that looks like a credit/gift token.
