Deactivated Account
Had my account deactivated a week ago and have been trying to find a solution to reactivate it…
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
– A business license if applicable
– A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The issue is I live with my parents and do not have any utility bills in my name
I was only paying as-you-go with my telephone but now have a contract phone but for over a week have been trying to get a bill from them but they have been unable to issue one just escalate the issue to another department
Is there another way around this?
Deactivated Account
Had my account deactivated a week ago and have been trying to find a solution to reactivate it…
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
– A business license if applicable
– A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The issue is I live with my parents and do not have any utility bills in my name
I was only paying as-you-go with my telephone but now have a contract phone but for over a week have been trying to get a bill from them but they have been unable to issue one just escalate the issue to another department
Is there another way around this?
38 replies
Seller_7VbclcPFFRTnc
is it just a case of waiting a month for your first bill ?
If so, theres no way round it
You need a utility bill to get verified
Seller_oWaLbmEzqKFLH
Does it not say sole proprietor ? no my personal name
Did you upload your UTR number ? never been asked for this
Maja_Amazon
Hello Bankybic!
Let me transfer your thread to UK Account Health Category for better assistance.
Best,
Maja
Seller_RyBiR05Djvp7V
Hello @Bankybic,
This is Amelia from Amazon to assist you.
From the post above, I understand that you have concerns related to Verification Process.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement 1 is one among them.
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and the latest appeal status, so that we can guide you better.
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia
Seller_Gh3PZfwLxDG2f
I haven’t completed any specific steps requested by Amazon recently. Could you please provide more context or details about the steps you’re referring to so I can better understand and offer assistance?"
Seller_oWaLbmEzqKFLH
What information has Amazon asked you for?
