Do some customers live in caves?
What is going on ?
Sales through the roof , great , kept on top of , extended lead times , posted on time ………
But are some people living in a cave that has an internet connection that filters out all references to global virus pandemic ?
Last 3 days having dispatched 750 orders in last 3 weeks all I am getting is the dreaded where’s my stuff messages .
Prior to this last few days none , suddenly because it has not arrived on Friday “oh where is it”
Many areas still not getting Saturday deliveries , royal mail obviously having to obey social distance rules at depots , it should be obvious to anyone that things may arrive late surely ?
Or is it just me it occurs to ? Has patience suddenly gone out the window since Friday ? Has Boris made some announcement that I have missed regards post ?
O.K rant over ! but please am I alone here or is anyone else having the same ?
Do some customers live in caves?
What is going on ?
Sales through the roof , great , kept on top of , extended lead times , posted on time ………
But are some people living in a cave that has an internet connection that filters out all references to global virus pandemic ?
Last 3 days having dispatched 750 orders in last 3 weeks all I am getting is the dreaded where’s my stuff messages .
Prior to this last few days none , suddenly because it has not arrived on Friday “oh where is it”
Many areas still not getting Saturday deliveries , royal mail obviously having to obey social distance rules at depots , it should be obvious to anyone that things may arrive late surely ?
Or is it just me it occurs to ? Has patience suddenly gone out the window since Friday ? Has Boris made some announcement that I have missed regards post ?
O.K rant over ! but please am I alone here or is anyone else having the same ?
75 replies
Seller_lljyzgTxr5fgI
No, you are not alone. We’ve had one today for an item due 2 days ago. It’s a large letter so it couldn’t be delivered yesterday (Saturday) so we just take it on the chin. The item is late (according to Amazon dates) so nothing that can be done other than refund. Fortunately for us it is a low value item.
Seller_bdSdLjti4IugQ
Same boat and I’m not surprised because Amazon keep changing the delivery times… A few days before the bank holiday weekend they put delivery back to normal… meaning stuff ordered on a Thursday after 2pm was being dispatched Tuesday but they stated the customer would get it between Thursday - Saturday… and as most areas were not doing a Saturday delivery… Collected Tuesday so basically less then 72 hours to get it in the posties round box for the day… No factoring in a lot of staff had pre-booked June half term holiday, which normally isn’t an issue as lots of people go away for the week so drop in demand…
Seller_NoLYurmb006tq
Royal mail are on there a… Again after last bank holl I checked stuff sent Tuesday earlier today none have been delivered so booked all weekend orders with Hermes and UPS.
I get they fall behind etc. But a little notification from them would be great saves us getting screwed.
Seller_5Qk2OCkmLZ8H3
Looking at the “Black Lives Matter” demos over the last couple of days I think large swathes of folk think the lockdown is over, the disease has gone, and life has returned to normal so belive the post has returned to pre lockdown days. Ah! Well, everything should be back to lockdown in a week or two when the effects of the mass gatherings filter down into hospital wards full of covid patients.
Seller_KoyDfkwo4wrtG
What I am getting is many people seeing the Amazon message telling them that delivered items are “running late” and trying to get a refund even though they have received the item. Lots of them. Some blatantly saying they have not received their item, and some very carefully worded ones referring to the message, but not stating that they have not received the item, just carefully worded to test the water and see if they are going to get an easy steal.
Seller_TH9DATW06Doc2
the trick is to respond and buy yourself some time by replying with questions…have you asked your household?..has there been a red card left by Royal Mail? We can resend but please confirm the delivery address (useful question anyway if you’re going to resend). here’s a photo of it going out. In the few days this ties up, it might have arrived by then. If not refund or resend.
Seller_kHIYvQFgzwVAy
To be honest I have had quite a few customers sending a few interesting emails
“My order has arrived, why are you saying it’s lost in transit?”
“Hello, My order arrived within a few days”
“Hi, amazon say it’s lost I want a refund…” (Response to that = Your item is tracked, here is your tracking and item arrived…
Their response… “Oh yes I remember receiving it now…”
This is pretty much ongoing, amazon are clearly emailing customers at the end of the month and falsly informing them that their item is lost/delayed.
Seller_YG9h4AQdoZCkr
We have had the same - only two times, one where it wouldn’t have even been considered late by Amazon’s standards regardless of the pandemic.
Seller_P9VUi0gT1BwEX
I think its true the volume of these INR claims is has risen lately disproportionately to the rise in sales, but not by a huge amount. I reckon for I am getting contacted around 3% of the time and I operate in the low pricing end with no tracking infomration. I think 3% order loss rate for us is acceptable and I regard it as a cost of doing buiness. I could use faster or traced delivery however this will increase costs by considerably more than 3%. Therefore, whilst I concede that some customers are most certainly being impatient, unreasonable or plain lying, I cannot prove this so therefore must give the benefit of the doubt. This is becuase of the way I have chosen to do business, as I believe it to be more profitable.
In the event I notice the rates of INR claim suddenly rises to 10%+ I would absolutely review how I am doing things to suit my circumstances and my product. But inevitably this will cause costs to rise, which is passed onto the customer, which in turn drives up your return rate for non-INR reasons.
Its all about judging the best balance seller by seller.
Seller_Mi6R9tcTOAoU3
I had one ‘where’s my stuff’ an HOUR after purchase! 
